SUPERVISORY IT SPECIALIST (GROUP MANAGER)
About This Position
This position is located at Office of the Chief Information Officer, Client Experience Center, Technical Support Division. This is not a remote position. You will be required to be in your duty station office per CEC telework policy.
Qualifications
You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your reฬsumeฬ. USAJOBS Help Center - How to supply work experience Specialized Experience for the GS-12: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: - Accomplishing projects that required experience with information technology (IT) requirements and techniques; AND - Managing projects and tasks that carry out the daily IT support requirements of end-users, customers, or business partners; AND - Interacting with an IT organization on initiatives; AND - Providing liaison and pertinent information between an organization and customers; AND - Providing progressive improvements and more cost-effective service to the customers.
Time-in-Grade:
In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-12, you must have been at the GS-11 level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Major Duties
As a SUPERVISORY IT SPECIALIST (GROUP MANAGER), you will: Mentor and assist staff with identifying issues, prioritizing tasks, defining goals and producing positive results. Develop and manage the scope of a project (e.g., project objectives, team, tasks, deliverables, timelines, hours, costs). Keep senior managers informed of any issues or requests by customers that might be elevated to a higher level. Communicate complex technical requirements and issues to customers with various levels of technical expertise.
Conditions of Employment
This supervisory position requires successful completion of USDA supervisor training per Departmental Regulation 4040-412-002. Successful completion of the training curriculum is a requirement for those subject to a supervisory probation period. The following timeframes apply: That ninety days after the appointment that training should already be underway, That nine months after the appointment that the training requirements should be nearing completion, That eleven months after the appointment, if the training requirements are not complete, the employee will not come off of probation, That fifty weeks after the appointment, Employee Relations will be notified that the supervisor is not meeting the training requirement and will not complete probation unless the training requirement is complete and recorded in AgLearn.
Key Requirements: Please refer to "Conditions of Employment." Must be a U.S. Citizen or U.S. National. All new hires will be required to comply with federal ethics laws. A review of financial or other interests may be conducted to determine if they create any real or apparent conflict of interests with official job duties.
How You Will Be Evaluated
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement.
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
You will be evaluated on the following competencies (knowledge, skills, abilities, and other characteristics): Customer Service, Leadership, Organizational Awareness, Project Management, and Teamwork Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position.
Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application. Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.
You may be required to participate in a selection interview. If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)): To be found well qualified at the GS-12 grade level,
in addition to meeting specialized experience, the applicant must have documented the following experience: Having a solid and comprehensive understanding of the position; Ability to perform the required tasks efficiently; and Proficiency in applying the knowledge, skills, and abilities of the job.
Additional Information
OTHER INFORMATION: We may select from this announcement or any other source to fill one or more vacancies. CEC offers alternative/flexible/telework schedules for eligible positions. This is a non-bargaining unit position. CONDITIONS OF EMPLOYMENT: AAll newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated.
You will not automatically convert to permanent status at the end of the probationary (or trial) period.
Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding. A one year probationary period may be required. A one year supervisory or managerial probationary period may be required.
Complete supervisory training courses in accordance with CEC policy. See Requirements section for additional details. Must successfully complete a background investigation. Pass a pre-employment security investigation Public Trust - Background Investigation will be required.
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Obtain and use a Government-issued charge card for business-related travel.
How to Apply
CEC has partnered with Treasury's Common Services Center (TCSC) to provide certain personnel services to its organization. TCSC's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers. Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments, and required documentation as specified in the How to Apply and Required Documents section.
The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
For more information regarding the job and applicant status, please refer to USAJOBS Help Center - How to see your application and job status Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
Under the Fair Chance Act, agencies are not allowed to request information about an applicant's criminal history until a conditional offer of employment has been made, except as allowed for access to classified information; assignment to national security duties or positions; acceptance or retention in the armed forces; or recruitment of a Federal law enforcement officer. An applicant may submit a compliant or any other information related to an organization's alleged noncompliance with the Fair Chance Act. The complaint must be submitted within 30 calendar days of the date of the alleged noncompliance.
To make a Fair Chance Act inquiry or complaint, send an email with the appropriate information to [email protected], subject line: Fair Chance Act. To preview the application questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12926074
Required Documents
A complete application includes: 1. A reฬsumeฬ: All applicants are required to submit a reฬsumeฬ either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) Please limit your resume to two pages. Applicants with resumes exceeding two pages will be removed from consideration.
To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your reฬsumeฬ. It is suggested that you preview the online questionnaire to ensure that your resume thoroughly describes how your skills and experience align to the criteria defined in the Qualifications section of this announcement and support your responses to the online questionnaire. For resume writing guidance, please visit USAJOBS Help Center - How do I write a resume for a federal job?
- Vacancy question responses: All applicants are required to complete vacancy question responses by clicking the apply online button of this vacancy announcement.
- Submission of any required documents identified below, if applicable. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package. CURRENT AND EMPLOYEES - Documentation Relating to Your Federal Employment: Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2".)
Note: If you are applying under Schedule A your SF-50 must be the SF-50 showing the original appointing authority when you were selected for the Schedule A position. If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc.
Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade. PERFORMANCE APPRAISAL: Submit a copy of your most recent, signed, completed annual performance appraisal which includes the final rating. If it is not dated within the last 18 months or if you have not received a performance appraisal, please explain why in your application.
If you do not have a performance appraisal that meets all of the requirements above or if you have not received an annual performance appraisal for any reason (not employed, current employer does not give a performance appraisal, etc.), you MUST explain why when asked in the vacancy questionnaire. N/A is not a suitable answer. CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
If you are applying under a special hiring authority (e.g. Schedule A Disability, etc.), please see applicant guide for required documentation. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide. .