Federal
Support Services Specialist
Federal Communications Commission · Other Agencies and Independent Organizations
About This Position
This position is at the Federal Communications Commission (FCC), Office of Managing Director (OMD), Administrative Operations (AO), Administrative Service Center (ASC), in Washington, DC. RELOCATION EXPENSES WILL NOT BE PAID. THIS VACANCY ANNOUNCEMENT MAY BE USED TO FILL ADDITIONAL POSITIONS WITHIN 90 DAYS.
Qualifications
Interested candidates should be passionate about the ideals of our American republic, committed to upholding the rule of law and the U.S. Constitution, and committed to improving the efficiency of the Federal government. Hiring decisions will not be based on race, sex, color, religion, or national origin. Applicants must meet eligibility and qualification requirements by the closing date of this announcement. Current Federal employees asking to be considered under Merit Promotion procedures must meet time-in-grade requirements by the closing date of this announcement. Candidates must meet all of the specialized experience requirements outlined below in order to be deemed as qualified. Specialized Experience GS-12 IN ORDER TO BE DEEMED AS QUALIFIED, CANDIDATES MUST HAVE ONE YEAR OF SPECIALIZED EXPERIENCE WHICH IS EQUIVALENT TO THE GS-11 GRADE LEVEL IN THE FEDERAL SERVICE. SPECIALIZED EXPERIENCE IS DEFINED AS EXPERIENCE: 1. Serving as the office space/relocation coordinator to include the planning, and monitoring of the office relocation process. 2. Providing technical and administrative guidance on office relocations and/or office space utilization projects. 3. Assisting in the oversight of the day-to-day maintenance of office furniture and arranges for office furniture repairs as needed. 4. Maintaining and overseeing the property management inventory process. GS-13 IN ORDER TO BE DEEMED AS QUALIFIED, CANDIDATES MUST HAVE ONE YEAR OF SPECIALIZED EXPERIENCE WHICH IS EQUIVALENT TO THE GS-12 GRADE LEVEL IN THE FEDERAL SERVICE. SPECIALIZED EXPERIENCE IS DEFINED AS EXPERIENCE: 1. Serving as the office space/relocation coordinator to include the planning, and monitoring of the office relocation process. 2. Providing technical and administrative guidance on office relocations and/or office space utilization projects. 3. Assisting in the oversight of the day-to-day maintenance of office furniture and arranges for office furniture repairs as needed. 4. Maintaining and overseeing the property management inventory process. 5. Interacting with building owners and their representatives to coordinate changes and ensure compliance with the facility security. 6. Conducting Contract Officer Representative (COR) responsibilities and obtaining COR certificates. PART-TIME OR UNPAID EXPERIENCE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You will be evaluated for this position on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs): Oral Communication Written Communication Customer Service Team Work Attention to Detail Guidance For All Applicants At the time of application you are required to take an external skills-based assessment which is based upon government-wide recognized competencies. Should you receive a passing score of 70 or higher, your application will be reviewed to determine if you meet the OPM qualification requirements for this position. DEU What is the Rule of Many If you ask to be considered under DEU, the FCC adheres to the Rule of Many. The Rule of Many means that more than one applicant can be referred to the hiring manager, not just the top few, nor will candidates be placed into scored qualification categories (i.e. Best Qualified, Fully Qualified, Minimally Qualified). Everyone who meets minimum qualifications and scores 70 or higher may be referred, even if many applicants qualify. There is no fixed limit on how many people can be referred. What This Means for You as an Applicant • You do not need to be the highest scorer • You do need to meet qualifications and score at least 70 • Multiple applicants can be considered fairly • Selection is based on overall qualifications, not just test scores. What this Means for 30% or More Disabled Veterans • You must still qualify • You must still pass the assessment (70 or higher) • You must submit your VA letter confirming the 30% or more disability Merit Promotion If you ask to be considered under Merit Promotion, you will be considered in accordance with the agency's merit promotion plan and union agreement. Time in grade restrictions apply. Under Merit Promotion procedures, applicants must meet the qualifications criteria and receive a score of 70 or above in order to be deemed as Best Qualified. Candidates who ask to be considered non-competitively also only have to receive a score of 70.
Major Duties
Provides advice, guidance, and recommendations to the supervisor of ASC on: (a) proposed or on-going major programs and functions/activities, program goals, plans, resources for various Headquarters Administrative Operations; (b) support programs and building/facility management functions and activities; and (d) research and develop written and oral communication products that are clear and easy to understand by employees and clients. Coordinates and administers Commission-wide administrative services support programs in support of both Headquarters, Gettysburg buildings and various field locations and includes: (a) garage/parking operations and maintenance; (b) transportation services; (c) agency-wide inventory control and property management; (d) requisitioning of office supplies, furniture and equipment; (e) move scheduling and execution, equipment maintenance, repair and disposal; (f) transit benefits and parking; recycling; (g) energy conservation program; (h) housekeeping services; (i) warehousing; (j) contract maintenance of government-owned and leased equipment services; (k) laborer support; (I) financial management of OMD-AO accounts and technical management of related contracts; (m) distribution of publications; (n) conference support services; (o) mail management and distribution; (p) maintenance of building directory boards, and agency/staff signage; (q) maintenance of facility copiers including scheduling repairs and providing necessary cartridges, toners and ink; and other related activities. Implements recommendations and provides guidance for on-going Headquarters facilities operations and maintenance. Ensures that procedures described comply with federal, state and local requirements. Interacts with the building owners and their representatives to coordinate changes and ensure compliance with the facility security. Develops accountability reports for facility maintenance and improvements. Serves as the ASC space/relocation coordinator to include the planning, and monitoring of relocation process. Coordinates moves with OCIO to ensure all technical requirements are met, and works with space planners to coordinate and ensure necessary electrical, construction, and mechanical requirements are met prior to moves. Provides liaison between all affected/necessary parties and Bureaus/Offices. Ensures the provision of quality customer service and support to a diverse customer base by the assessment of needs and satisfaction of customer's expectations. Provides continuing interaction and response to the customer's needs, requirements, issues and problems, which can require implementing FCC/OMD and OMD-AO's mission, programs, plans and policies to ensure customer needs and requirements are met. Reviews, recommends changes and develops FCC Property Management procedures and guidelines to ensure effective results are achieved during the following year's inventory process. Prepares requests for the acquisition of excess property/equipment from GSA for use by the Commission. Manages the disposition of requests for property received from Bureaus/Offices. Ensures that the requests are processed and items are issued from existing stock or placed on order. Serves in a developmental capacity as Contracting Officer Representative (COR) for Administrative Service Center contracts and any other field contracts assigned. Provides liaison functions between contractor's personnel, FCC staff and management. Reviews work performed by contractors, confers with users and vendor representatives on a regular basis and monitors contract expenditures. Reviews and evaluates contractors work to date and monitor contract expenditures.
Conditions of Employment
See "Qualifications".
Education
If applicable, see "Qualifications".
How You Will Be Evaluated
As this position is being advertised under DEU and Merit Promotion hiring procedures, applicants will be rated on the extent and quality of experience and education relevant to the duties of the position using the hiring procedures outlined below. In compliance with the OPM Merit Hiring Plan requirements, please be advised that candidates will not be evaluated, selected or hired based on race, sex, color, religion, or national origin. Optional Four Essay Questions At the time of application, applicants have the option of answering the following four short, free-response essay questions. 1. How has your commitment to the Constitution and the founding principles of the United States inspired you to pursue this role within the Federal government? Provide a concrete example from professional, academic, or personal experience. 2. In this role, how would you use your skills and experience to improve government efficiency and effectiveness? Provide specific examples where you improved processes, reduced costs, or improved outcomes. 3. How would you help advance the President's Executive Orders and policy priorities in this role? Identify one or two relevant Executive Orders or policy initiatives that are significant to you, and explain how you would help implement them if hired. 4. How has a strong work ethic contributed to your professional, academic or personal achievements? Provide one or two specific examples, and explain how those qualities would enable you to serve effectively in this position. Applicants will be required to certify that they are using their own words, and did not use a consultant or AI (such as a large language model [LLM]). The responses to each question cannot exceed 200 words per question. At the time of application you are required to take an external skills-based assessment which is based upon government-wide recognized competencies and consistent with OPM Merit Hiring Plan requirements and the Chance to Compete Act. Should you receive a passing score of 70 or higher, your application will be reviewed by HR to determine if you meet the OPM qualification requirements for this position. You may preview questions for this vacancy.
Additional Information
EEO Policy Statement Reasonable Accommodation Policy Statement Veterans Information Legal and Regulatory Guidance Other: - Before hiring, an agency will ask you to complete a Declaration for Federal Employment to determine your suitability for Federal employment and to authorize a background investigation. The agency will also ask you to sign and certify the accuracy of all the information in your application. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or you may be fined or jailed. If you are a male over age 18 who was born after December 31, 1959, you must have registered with the Selective Service System (or have an exemption) to be eligible for a Federal job. - If applicable, you will be required to serve a trial period of one year. - In order for you to be employed at the FCC, there are certain Commission and Federal laws governing the financial interests of you and members of your immediate family. If selected for the position, you must submit a financial disclosure statement upon assuming the position. *NOTE-This position is in the bargaining unit. The exclusive representative is NTEU Chapter 209. DEU What is the Rule of Many If you ask to be considered under DEU, the FCC adheres to the Rule of Many. The Rule of Many means that more than one applicant can be referred to the hiring manager, not just the top few, nor will candidates be placed into scored qualification categories (i.e. Best Qualified, Fully Qualified, Minimally Qualified). Everyone who meets minimum qualifications and scores 70 or higher may be referred, even if many applicants qualify. There is no fixed limit on how many people can be referred. What This Means for Applicants You do not need to be the highest scorer You must meet the qualification criteria and receive a score of 70 or above Multiple applicants can be considered fairly Selection is based on overall qualifications, not just test scores Merit Promotion If you ask to be considered under Merit Promotion, you will be considered in accordance with the agency's merit promotion plan and union agreement. Time in grade restrictions apply. Under Merit Promotion procedures, applicants must meet the qualifications criteria and receive a score of 70 or above in order to be deemed as Best Qualified. Candidates who ask to be considered non-competitively also only have to receive a score of 70.
How to Apply
To apply to this announcement go to the website: https://www.usajobs.gov/Search/Results?a=FC00&k=Federal%20Communications%20Commission Your application, including resume, all supplemental documents, registration information and answers to job specific questions must be received no later than midnight U.S. Eastern time of the closing date. For more information on applying federal jobs, please check this webpage https://help.usajobs.gov/faq/application/process As outlined in the "Required Documents Details" section of the announcement, resumes must meet be no longer than two pages in length and must meet the resume formatting requirements. If applying online poses a hardship, you may contact either the HR Specialist listed on the vacancy announcement or you may contact the Monster Government Solutions help desk (prior to the closing date of the vacancy announcement) via e-mail at [email protected] or you may reach them directly at 866-656-6831. The Monster Help Desk is available Monday-Friday 7:00 am to 7:00 pm EST. NOTE: To be considered for an announced vacancy in the area of consideration within which the employee is eligible to compete, the employee must apply online using the Commission's automated recruitment system. Employees must submit all necessary application materials identified in the announcement by the specified closing date. If applying as an ICTAP or CTAP candidate... The Career Transition Assistance Program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP) are programs designed to afford selection priority to well-qualified Federal employees who meet the definition of a “surplus” or “displaced” employee. To be eligible for consideration under CTAP you must meet all of the following criteria: 1) Be a current FCC employee who has received an official notice stating that your position is no longer needed, or that you will be separated by reduction in force (RIF); 2) Have a current performance rating of at least "fully successful" or equivalent as substantiated by the submitted/uploaded performance appraisal. This must be submitted with your application package; 3) Occupy a position in the same local commuting area of the vacancy; 4) Apply for a specific vacancy at or below your current grade level with no greater promotion potential than your current position; 5) Meet the application deadline in the announcement; and 6) Be deemed as "qualified" by meeting all of the required qualification criteria. To be eligible for consideration under ICTAP, you must be a displaced Federal employee and have a current duty station within the local commuting area of this vacancy. You must submit a copy of the appropriate documentation such as a RIF separation notice, a letter from OPM or your agency documenting your priority consideration status with your application package. The following categories of candidates are considered displaced Employees: Current or former career or career-conditional (tenure group I or II) competitive service employees who: Received a specific RIF separation notice; or Separated because of a compensable injury, whose compensation has been terminated, and whose former agency certifies that it is unable to place; or Retired with a disability and whose disability annuity has been or is being terminated; or Upon receipt of a RIF separation notice retired on the effective date of the RIF and submits a Standard Form 50 that indicates "Retirement in lieu of RIF", or Retired under the discontinued service retirement option, or Separated because he/she declined a transfer of function or directed reassignment to another commuting area. The additional following types of candidates are considered displaced Employees: Military/National Guard Technician--you were a Military Reserve or National Guard Technician and now receive a special OPM disability retirement annuity. To be eligible for consideration under ICTAP you must: 1) Have a current performance rating of at least "fully successful" or equivalent; 2) Occupy (or have been separated from) a position in the same local commuting area of the vacancy; 3) Apply for a specific vacancy at or below the grade level you are being (or have been) separated from that does not have greater promotion potential than your last position; 4) Meet the application deadline; and 5) Be deemed as "qualified" by meeting all of the required qualification criteria.
Required Documents
Your resume must clearly document how you meet the specialized experience in order to meet the minimum qualification requirements for this vacancy. Some positions require supplemental document(s). All required supporting documents MUST be received by midnight U.S. Eastern Time of the closing date of the announcement, as specified in this announcement. If you do not submit a required document (e.g. transcripts, etc.) your application will be considered incomplete and you will not receive further consideration. Additionally, you may not receive the special consideration, e.g. Vet's Preference, for which you may be eligible without the appropriate supporting documentation. Once you apply to this vacancy you will be prompted by the system to upload the documents. If you are unable to upload the required documentation, contact the HR Specialist listed on the vacancy announcement prior to 5:00 p.m. U.S. Eastern Time on the closing date of the announcement. Merit Hiring Plan Resume Requirements In compliance with Executive Order 14170, Reforming the Federal Hiring Process and Restoring Merit to Government Service resumes must not be longer than two pages in length. The resume must address minimum qualifications and other requirements listed in the job announcement. Resumes must include all of the following information outlined below: Contact Information Name and how best to contact you, including email address and phone number. Relevant Work Experience Job Title and Employer (including series and grade for any Federal positions) Start and end dates with month/year (e.g., 05/2019 –08/2022) The number of hours you worked per week Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as stated in the job announcement. Resumes must be formatted as outlined above. If the two page resume criteria and/or the resume formatting requirement is not met candidates will be rated as ineligible and will not be referred for hiring consideration. The FCC is providing the following applicant resume resources: Applicant Guidance on the Two-Page Resume Limit USAjobs-How to Write a Federal Resume Current or Former Federal Employees ALL CURRENT/FORMER FEDERAL EMPLOYEES AND CURRENT FCC EMPLOYEES MUST provide a legible Personnel Action, SF-50, that verifies your status and highest permanently held grade. If an SF-50 is not submitted, the application will be rated as ineligible. CURRENT FCC EMPLOYEES-To request a copy of your SF-50 please send an email to [email protected] ICTAP/CTAP Employees If you are an ICTAP or CTAP eligible employee you must submit (along with your resume): 1. Copy of separation SF-50 documenting ICTAP/CTAP eligibility 2. Copy of your final federal performance appraisal 3. Copy of official Reduction in Force (RIF) notice 4. Copy of any other document which documents your eligibility for CTAP or ICTAP
Frequently Asked Questions
What is the salary for the Support Services Specialist position at Federal Communications Commission?
The salary range for this position is $102,415 - $158,322/yr. This is a GS-12/13 position on the General Schedule pay scale. Actual pay may vary based on locality adjustments.
Where is the Support Services Specialist job located?
This position is located in Washington, District of Columbia. This is an on-site position.
What qualifications do I need?
Interested candidates should be passionate about the ideals of our American republic, committed to upholding the rule of law and the U.S. Constitution, and committed to improving the efficiency of the Federal government. Hiring decisions will not be based on race, sex, color, religion, or national origin. Applicants must meet eligibility and qua...
How do I apply for this position?
Apply through USAJobs.gov by clicking the 'Apply on USAJobs' button. You'll need a USAJobs account, a federal-style resume, and supporting documents. The deadline is Feb 27, 2026.
Is a security clearance required?
No security clearance is required for this position.
What does GS-12/13 mean?
GS-12/13 refers to the General Schedule grade level. Higher grades require more experience and offer higher pay. Visit our GS Pay Scale page for full salary tables by grade and locality.
What benefits do federal employees receive?
Federal employees receive comprehensive benefits including health insurance (FEHB), retirement through FERS, Thrift Savings Plan (TSP) with government matching, paid annual and sick leave, paid parental leave, life insurance, and student loan repayment programs.