Supervisory Recreation Specialist (Tickets and Tours Manager)

Plans, develops and administers a comprehensive and versatile tour/ transportation program, for military personnel and their dependents, authorized DOD civilians, and retired military personnel. Administers the operation of an entertainment ticket office that provides for cultural, sporting, and entertainment attractions primarily in the greater Kanto area, but also throughout Japan and the Far East region. Establishes and maintains close working relationship with all major tour operators, airlines, cruise lines, independent travel operator, restaurants, hotels/motels, and attractions, and conduct thorough surveys and analysis in planning and schedule of tours. Through negotiation, ensures that the highest quality tours are available at the lowest group/military discount prices. Periodically acts as tour escort or individually investigate tour destination to ensure maximum success and patron satisfaction. Packages, prices and schedules tours to meet anticipated demand and according to availability of destination, costs, and probability of success. Ensures that tour selection is of such variety as to appeal to the wide spectrum of the total military community and include tours of entertainment, cultural and educational value. Ensures that all initial tour bookings are arranged and all final arrangements, i.e., payment, rooming lists, manifests, escort instructions, etc., are completed and submitted in an efficient and timely manner. Maintains quality control of tours by conducting periodic oral and written surveys of patrons. Implements proper budgetary accounting policies that provide effective cost control measures that ensure budget guidelines are met and that a minimum self-sufficiency of 100% is maintained for the tours and transportation program. Works with the MWR Marketing Office in developing marketing and promotional material to properly advertise the program. This will include public presentations to groups and conducting pre-tour events. Prepares and publishes comprehensive tour bulletin every quarter. Supervises and trains subordinate staff, to include customer service personnel, travel information clerks, tour guides, Incumbent must present a neat, well-groomed, professional appearance at all times and must work harmoniously with co-workers and members of the MWR Department. Performs supervisory duties which include assigning work, defining priorities, selecting and recommending applicants for hire, evaluating performance, recommending pay adjustments/awards, providing or recommending training, approving and/or disapproving leave requests, initiating corrective actions, and recommending formal corrective/disciplinary actions as warranted Performs other related duties as assigned.

When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package. Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States. Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service. All substitutions of education for experience will be made in accordance with OPM approved qualification standards. To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required. All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study. *If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s). Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement. Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Your application will be screened for the following minimum qualifications: One year of specialized experience at the next lower grade level. Specialized experience is experience that demonstrated the ability to apply the principles of one or more specialty areas of recreation to perform successfully the duties of the position and that is typically in or related to the position to be filled. Applicants who meet the minimum qualifications will be further evaluated for: Experience in the broad range of the Travel Industry. Basis knowledge of Japan and adjacent geographical areas, such as tourist sites, transportation systems, places of interest, cultural and customs. Knowledge of financial management such as cash flow, budgeting, internal controls, reporting, analysis and evaluates trends in terms of possible changes and shifts in programing. Experience in public relations, marketing, and advertising. Supervisory Experience (in the last 3 years)

Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Selectee may be required to complete a one (1) year probationary period. Participation in the Direct Deposit/Electronic Fund Transfer is required. Salary is commensurate with experience and/or education. Non-US Citizen or Non-US Bona Fide Resident Alien (Non-Green Card Holder) applicants who are SOFA sponsored must provide a completed police record check with at least seven (7) years of history from the embassy/consulate of their country of citizenship upon receipt of a formal job offer. All candidates must reside within the commuting area. Employees (and their family members) who require medical or dental care in Japan may experience severe limitations accessing medical care both on the military installation and the local economy and also could incur costly medical expenses. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.

***Resumes must be limited to two pages**** To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: It is your responsibility to ensure your application package (two page maximum resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to [email protected] to ensure proper consideration is given.

The following documents are required at the time of application: Resume limited to two pages If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation. Proof of SOFA Status: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian) If claiming Military or Family Member Preference: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian) AND a copy of marriage certificate If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.). If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50. If required under "Qualifications Required" or "How you will be evaluated": provide proof of Education such as high school diploma/GED, clinical licensure, awarded/ conferred academic degree transcript(s) and/or *related coursework transcript(s) relevant to the position. If you are an Enlisted Active Duty Member: provide an approval letter from your command/special Request Chit (This line is for flex positions only) Note: Applications missing any required document(s) will not be eligible for consideration.