Supervisory Operations Specialist
About This Position
The Supervisory Operations Specialist position is located in the Superior Court of the District of Columbia, Special Operations Division. The Special Operations Division's mission is to provide the highest quality service to the Courts and the public through efficiency, professionalism, and innovation. The incumbent is responsible for directing the day-to-day operations of assigned programs and overseeing the effective administration and management of programs and contracts.
Qualifications
A bachelor's degree and a minimum of five (5) years of administrative experience supporting a major program or agency operation, of which two years (2) must be in a position requiring data collection, analysis, and reporting; researching, analyzing, interpreting, or drafting business process documents. Two (2) years of supervisory experience is required. Graduation from the Courts' Management Training Program may substitute for one (1) year of supervisory experience (You must provide documentation of your management training (i.e. copy of certificate) with your application.
The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts' values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.
Major Duties
Description of Major Duties Provides supervision and oversight of assigned employees and program operations, including but not limited to the Supervised Visitation Program, Child Care Center, and Superior Court Library, ensuring service delivery, compliance, achievement of program goals, and a safe and productive work environment. Oversees the employee performance management process; provides ongoing feedback, coaching, and recognition; documents and addresses performance concerns; and makes recommendations for action in accordance with Court policy. Monitors and certifies time and attendance.
Determines staffing needs, establishes work schedules, and approves leave requests based on operational requirements. Leads recruitment and selection activities and makes recommendations regarding appointments, promotions, and separations. Assesses employee training and development needs and identifies, recommends, and implements opportunities to enhance employee knowledge, skills, and performance.
Manages assigned contracts and grant-funded programs. Serves as the Contracting Officer's Technical Representative (COTR), and monitors contractor performance, and compliance with grant-funded program compliance and requirements by tracking outcomes, expenditures, and preparing narrative, statistical, and financial reports. Conducts continuous assessments of program operations, business processes, and service delivery models; identifies trends and opportunities for improvement; and initiates and implements processes, programs, and projects designed to improve efficiency, effectiveness, and customer service.
Establishes and maintains effective working relationships with judicial officers, Court personnel, government agencies, contractors, attorneys, community organizations, and other stakeholders to support program objectives and enhance service delivery. Represents assigned programs in Court committees, meetings, work groups, and special projects related to program operations, process improvement, strategic initiatives, and other assignments as directed by the Director. Apply effective leadership and management principles consistent with the Court's talent philosophy by fostering a high performing, engaged, and inclusive workforce.
Promotes accountability, professional growth, employee development, recognition, and continuous improvement through effective communication, coaching, mentoring, and support.
Conditions of Employment
A background and security investigation is required. A probationary period of one (1) year must be successfully completed.
Education
You must upload a copy of your college transcript or degree for consideration. The transcript must show the name of the college or university, your name, degree conferred date, a list of courses with credit hours, major(s), and grade-point average or class ranking. Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at the time of application to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/
How You Will Be Evaluated
Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the basic qualification requirements. Answers submitted in the questionnaire must be supported by your resume.
Your resume must reflect the relevant experience and demonstrate that you meet the minimum qualifications, or your application will not be considered.
You may preview the assessment questionnaire by clicking here:https://apply.usastaffing.gov/ViewQuestionnaire/13078200
Additional Information
This job is being filled by an alternative hiring process and is not in the competitive Federal civil service. Please note there is a mandatory one-year probationary period for all new court employees. All required information must be received by the vacancy announcement closing date.
How to Apply
Please read the entire announcement and all the instructions before you begin the application. To apply and be considered for this position, you must complete all required questionnaires and assessments and submit all required documentation as specified in the How to Apply and Required Documents section.
The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: 1.
Click the Apply Online button.
- Answer the questions presented in the application and attach all necessary supporting documentation.
3.
Click the Submit Application button before 11:59 PM (ET) on the announcement closing date. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Click on this: https://www.usajobs.gov/Help/how-to/application/status/.
Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
Required Documents
The following documents must be submitted with your application: Resume Completed Vacancy Questionnaire Documentation /Proof of Education (e.g. copy of college transcript or degree) Three (3) professional references Documentation of completion of the DC Courts Management Training Program, if applicable