Supervisory Management and Program Analyst
About This Position
Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Training and Development, located in Artesia, NM.
Qualifications
Experience GS-13: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Supervising or leading analysts or staff engaged in management or program analysis work, including assigning and prioritizing tasks, monitoring progress, reviewing work products for quality and timeliness, providing feedback and coaching, and contributing to performance evaluations or other personnel actions Conducting or leading complex management and program analyses using qualitative and/or quantitative methods to assess the effectiveness, efficiency, productivity of programs or administrative processes; identifying issues or risks; developing options; and recommending improvements to senior management Developing, implementing, or managing management information systems, performance metrics, or planning and control processes (e.g., dashboards, standard reports, performance indicators, workload or resource models) that support strategic and operational planning, budget formulation, or resource allocation decisions Analyzing existing or proposed legislation, regulations, policies, or directives to determine their impact on organizational programs and operations; drafting or coordinating local policies, procedures, or guidance; and recommending implementation strategies or compliance approaches Preparing and delivering briefings, reports, and presentations for senior officials and stakeholders, and leading or participating in cross-organizational teams or workgroups to coordinate activities, resolve issues, and gain acceptance of recommended changes or improvements Experience may have been gained in the federal government, state or local government, the private sector, or non-governmental organizations. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 05/22/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.
For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.
Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.
Major Duties
As a Supervisory Management and Program Analyst, you will lead a team of analysts and specialists who conduct complex studies and analyses to improve the productivity, effectiveness, and efficiency of OTD programs and operations.
This position starts at a salary of $106,437.00 (GS-13, Step 1) to $138,370.00 (GS-13, Step 10) Major Duties: Planning, directing, and overseeing the work of analysts and specialists; assigning and prioritizing work; evaluating performance; providing feedback, coaching, and training; addressing conduct and performance issues; and carrying out a full range of supervisory responsibilities Leading or conducting complex management and program analyses to assess productivity, effectiveness, and efficiency of Office of Training and Development (OTD) programs and administrative processes; identifying issues; developing options; and recommend improvements to senior leadership. Developing, implementing, and monitoring management information systems, planning and controlling processes, and performance measures that support long- and short-range planning, budget formulation, and resource allocation for OTD. Analyzing new and existing legislation, regulations, executive orders, and DHS/CBP directives for impact on OTD programs and operations; draft and coordinate policies, issuances, and guidance; and recommending implementation strategies.
Preparing and delivering briefings, reports, and presentations for OTD and Border Patrol Academy leadership; workgroups, and conferences with CBP components and external oversight entities; and coordinate activities with internal and external stakeholders.
Conditions of Employment
You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards.
Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Bargaining Unit: This position is not covered under the bargaining unit
Education
Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
How You Will Be Evaluated
Applicants will only be considered for the Eligibilities for which they claim in the job questionnaire AND must provide the supporting documentation.
Applicants will not be considered for Eligibilities for which they did not claim, regardless of the documentation submitted with the application https://apply.usastaffing.gov/ViewQuestionnaire/12955688 You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement.
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses to the application questionnaire, and your responses to all assessments required for this position. Failure to demonstrate sufficient detail in the body of your resume may impact your final rating.
This position requires a 90-minute timed General Supervisor Test Battery consisting of two parts: 1) Managerial Writing Skills; 2) Critical Thinking Skills. The assessments are administered unproctored and online. Questions are multiple-choice; candidates select the best answer and can mark items for review.
The General Supervisor Test Battery will be used to assess the following Supervisory competencies: Written Communication Decision Making Problem Solving Reasoning Your final rating will be determined by your cumulative score on the Supervisory exam. All applicants will be contacted via email to complete the General Supervisor Test Battery. Applicants who do not complete the entire exam will be removed from consideration.
To be considered for the position, you must demonstrate minimum proficiency and achieve a passing score on the exam. A passing score does not guarantee selection. Reasonable Accommodation Requests: If you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973, as amended, and Americans with Disabilities Act 1990, as amended, that would interfere with completing the General Supervisor Assessment, you are able to request a Reasonable Accommodation prior to the Managerial Writing Skills and Critical Thinking Skills Test.
Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you are best qualified, you may be referred to the hiring manager for consideration and may be contacted for an interview. As a part of the interview process, additional selection criteria may be administered by the hiring manager.
Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher.
This position is not considered scientific/professional. Other 10 point preference eligibles and veterans with 5 point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. View information on veterans' preference.
Additional Information
This position is located in Office of Training and Development (OTD), Border Patrol Academy in Artesia, New Mexico. OTD trains America's frontline workforce through a systemic and systematic approach that supports CBP's law enforcement, national security, and economic missions. Travel: You may be required to travel for this position.
Supervisory Probationary Period: You may be required to serve an 18 month probationary period upon appointment. Leadership Training: All newly appointed first-time CBP Supervisors are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment.
The duration of the training will include 3 weeks of in residence training in Harpers Ferry, WV.
Note: This training may be waived if previously completed. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission.
If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement. Agency Career Transition Assistance Program (CTAP) and Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible.
View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. To be considered eligible under CTAP/ICTAP, you must be placed in the Well-Qualified category for this position, as described within this announcement. In addition, you must submit the supporting documents listed under the Required Documents section of this job announcement.
How to Apply
To begin your online application, click "Apply Online" to create a USAJOBS account and follow the prompts or log in to your existing account.
Your application packet must include a completed assessment questionnaire, a resume, and any applicable and/or required supporting documentation. Please see the "Required Documents" section for additional information. All application materials, including transcripts, must be in English. Applications and supporting documentation will not be accepted by mail or email. The address below is for inquiries only.
You may apply more than once, but the most recent application is the only one that will be used.
You must submit your resume, your online questionnaire, and any supporting documents by 11:59 PM Eastern Time on 05/22/2026. It is your responsibility to verify that any information entered or uploaded is received and is accurate. Human Resources will not modify or change any part of your application.
Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. If a document is not legible, you will not be able to view it in your application and you must again upload it by the closing date. Please upload your resume under the "Resume" document type.
Any other relevant supporting documents should be uploaded under their appropriate document types as mentioned above. Only resumes up to a total of two pages will be accepted. Applicants with resumes exceeding two pages will be removed from consideration.
Do not submit documents as a PDF Portfolios. DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers.
DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. When U.S.
Customs and Border Protection completes their selections, the remaining list of qualified candidates may be shared with hiring managers and Human Resources specialists at additional agencies who are hiring for similar positions. There is no guarantee of further consideration, and you can continue to explore other job opportunity announcements. The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment.
In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to [email protected].
View common definitions of terms in this announcement.
Required Documents
Your resume: A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed. A resume in English is required. It must contain your full legal name, phone number, relevant work history including a detailed description of your duties, the dates you performed those duties (MM/DD/YY), your hours worked per week, job title, as well as series, grade, and salary (if applicable).
For additional required items, see the link above. It is recommended that you upload your resume as a PDF instead of a Word document to ensure document quality. Ensure that your uploaded resume is not a password protected document, to include Office 365 passwords.
Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.
Your responses to the job questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12955688 Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP), Interagency Career Transition Assistance Program (ICTAP), or the Reemployment Priority List (RPL)?
You must submit a separation notice; your most recent SF-50 (noting your current position, grade level and duty location); a copy of your most recent performance rating; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456; or RPL registration documentation. Are you a veteran? To apply veterans' preference you must submit proof of eligibility as appropriate for your preference type: Five Point Preference: DD 214 listing the character of service and either qualifying medal(s) or service period.
Ten Point Preference: DD 214 showing character of service and supporting documentation as listed on the Standard Form 15 (application for 10 Point Veterans' Preference). Submitting an SF-15 with your application is encouraged. Veterans with a service-connected disability must also submit a VA Disability Award letter dated 1991 or later, OR supporting documentation as listed in the SF-15.
If you are currently serving on active duty, you must submit a written statement from the armed forces certifying your dates of service, rank, expected character of service, and anticipated date of separation. If you apply with a written statement at this stage, your preference will be verified by a DD 214 upon separation from the military. View more veterans' information.
Are you a current or former federal employee? If yes, it is recommended that you submit a copy of your SF-50(s) (Notification of Personnel Action) to support your experience. Examples of appropriate SF-50s include promotions, within-grade increases and accessions.
Retired former federal employees are required to submit your retirement SF-50 and encouraged to submit your most recent annuity statement. Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your initial and termination SF-50s.