Supervisory IT Specialist

The Network Services Branch (AIF-320) plays a critical role within the Network & Access Management Division of the Infrastructure of Operations (I&O) directorate administering and monitoring the FAA¿s Mission Support Network. These systems and services include LANs, WANs and the FAA wireless infrastructure. AIF-320 detects, diagnoses, troubleshoots, and resolves all network services outages and performance issues as they are identified.

The Network Services Branch: Troubleshoots and resolves associated service degradations and outages. Manages the switch and wireless device Life Cycle Maintenance (LCM) programs. Manages the switch and wireless device upgrade, patching, and rebooting cadence processes.

Deploys out of cadence updates to network services based on application, patch, and security needs. Works closely with Security Operation Center (SOC) to assist with and provide information for security incidents. Works closely with the Enterprise Operations Center (EOC) to quickly resolve network related issues.

If you are selected as the AIF-320 manager, responsibilities may include, but are not limited to, the following: Serve as the branch manager, assigning work, setting priorities, and reviewing and evaluating work. Lead weekly staff meeting discussions and attend meetings with stakeholder base and other AIT organizations as necessary. Communicate the organization's vision and objectives.

Communicate weekly significant action/accomplishment reports and operational events to upper management. Identify and track roadblocks and develop solutions to keep tasks moving. Monitor and evaluate yearly performance reviews of assigned staff.

Review and approve Time and Attendance (T&A) of assigned staff. Ensure staff are appropriately trained, supported, and informed. Coach and develop employees, recommending or approving corrective or disciplinary actions.

Resolve routine problems that typically impact the objectives of the organizational unit. Oversee, track, and provide consultative services to aid development teams in remediation of security vulnerabilities, POA&Ms, and other application security defects for all Network Services managed systems. Responsible for System Ownership for FAA Network Systems, which incorporate multiple AIF, managed assets, both on premise and cloud-based systems.

Responsible for developing, implementing, assessing, and maintaining the appropriate system-level information system security controls in accordance with the Federal Aviation Administration (FAA), NIST 800-53 (as amended), federal government-wide laws regulations, policies, procedures, and standards. Collaborate with IT Security (AIS) in developing policies, plans, and procedures to ensure the continued reliability, security, and accessibility of AIF managed systems for users and data infrastructure across datacenter and cloud environments. Provide expert advice, counsel, and instruction to management on network and wireless issues to support missions and achieve goals and objectives.

We are not accepting applications from noncitizens.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty.

FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each Leadership and Management Dimension, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA.

Your work history examples should be specific and clearly reflect the highest level of ability.

Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided.

Your answers may be adjusted by a Human Resource Specialist as appropriate. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Leadership and Management Dimensions listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical order and referred to the selecting official for consideration.

Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job. This is not a bargaining unit position.

Links to Important Information: Locality Pay, COLA

Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position.

You must apply online to receive consideration.

Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register. RESUMES ARE LIMITED TO TWO PAGES.

IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Relevant work experience: should align to the Job Announcement and address all required qualifications and include job title, employer name, start/end dates, number of hours worked per week. Education, certification or licensure: If required, education should include school/institution name, completion date, degree type and GPA.

Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.

You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies.

Only supplemental documentation, e.g. transcripts or veteran's documentation will be accepted in combination with your on-line application. These documents must be uploaded or emailed to [email protected] before the closing date of this announcement. All submitted documents should reference the announcement number.

If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement.

You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.