About This Position
The Store Manager oversees operations and employees of the Retail Merchandise store(s), providing leadership and guidance. This position is located in in the Naval Academy Business Services Division (NABSD), a Non-Appropriated Fund Instrumentality (NAFI).
Qualifications
KNOWLEDGE, SKILLS and ABILITIES (KSAs) requirements for this position are as follows: ** Your application must include narratives for each KSA, using specific examples to demonstrate your qualifications and experience. Incumbent must have at least five (5) years of Retail Operations Management experience. Experience should include merchandising, promotions, customer service standards, POS workflows, and knowledge of buying practices sufficient to supervise personnel responsible for purchasing.
Experience in Collegiate Retail is preferred. Four years of education beyond high school with a financial, analytical, and/or administrative area of focus, or equivalent combination of education and experience. Bachelor's or Master's degree highly desired.
Experience supervising and developing staff, including subordinate supervisors, through effective delegation, coaching, performance management, and resolution of personnel issues. Knowledge of financial and administrative management practices, including budgeting, payroll oversight, purchasing controls, and Open to Buy monitoring. Proficient in ERP (NetSuite preferred), Google Workspace, MS Office, and AI automation to manage financial planning, budgeting, cost controls, and inventory reporting.
Major Duties
Supervise daily store operations and ensure compliance with NAF policies and procedures Oversee merchandising, inventory control, and visual presentation standards Monitor sales performance, inventory metrics, and perform regular audits to ensure compliance and efficiency Administer the store's annual budget under the approval of the NABSD Deputy Director of Retail Merchandise & Operations Oversee usage of NABSD's Enterprise Resource Planning (ERP) system, ensuring accurate data entry and reporting Attend leadership meetings, communicate updates, and participate in team huddles Approve Purchase Requests, credit card purchases, and Purchase Orders within delegated authority Collaborate with other NABSD departments to coordinate promotions, events, and joint initiatives Uphold the integrity and image of the United States Naval Academy and the United States Navy Promote a positive, inclusive, and customer-focused work environment and maintain staff morale Monitor the Open-to-Buy program to ensure purchasing activity aligns with approved budgets Administer scheduling, timekeeping, and payroll; assist with recruitment, onboarding, and training; provide coaching; and supervise subordinate supervisors Monitor adherence to safety, security, and loss prevention protocols Support Induction Day and Plebe Issue operations Create and maintain administrative documentation for inspections and reviews Approve customer service policies and exceptions within authorized limits Attend to customer needs and resolve escalated service issues
How You Will Be Evaluated
All applications and supporting documents will be reviewed to determine if they meet the hiring eligibility and KSA requirements listed in the announcement, and will be rated based on the information provided. Best qualified applicants will be referred to the hiring manager.
Additional Information
As the Store Manager, you lead a flagship retail operation at the United States Naval Academy - shaping the daily experience for Midshipmen, faculty and staff, military, alumni, and the Academy community. This role blends hands-on leadership with meaningful mission impact, giving you the opportunity to build a high-performing team, drive operational excellence, and foster a proud, spirited culture rooted in one simple idea: Beat Army!
Note: Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process.
Applicants may be required to provide proof of education, complete a pre-hire health screening, etc. DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or other non-merit factor.
Reasonable accommodations may be provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case-by-case basis.
How to Apply
All applications must be submitted no later than NOON on the closing date via the NABSD Career Center Resumes must not exceed 2 pages.
Required Documents
The below items are accepted and may be needed to support a claimed preference. Resume (Not to exceed 2 pages) Cover Letter Transcript and/or Diploma ~ If using education screen-in for KSA #1 If Claiming Veterans Preference ~ DD-214 page 4 If Claiming ICTAP Eligibility ~ Reduction in Force (RIF) notice and SF50 or equivalent) Current or Former Federal Employee ~ SF50 or equivalent