ServiceNow Engineer-DHA
About This Position
IT Specialist (SYSADM) Service Now Engineer position(s) are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service. Under the provisions of the Direct Hire Authority, Veterans Preference and the "Rule of Many" do not apply.
Qualifications
Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information. READ ALL SECTIONS OF THIS ANNOUNCEMENT IN ITS ENTIRETY. THIS INFORMATION IS CRUCIAL TO SUBMITTING A SUCCESSFUL APPLICATION. If you are qualifying based on education please make sure you follow the instructions in the Education Section of this announcement including uploading a transcript with an award/confer date failure to due so can disqualify you for further consideration.
Applicants must qualify for the series and grade of the posted position. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
Your resume must provide sufficient experience and/or education, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying. To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Applicants for the GS-14 position must have at least 52 weeks of specialized experience at the GS-13 level, or equivalent, which is in or related to the work of the position to be filled, that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Such IT-related experience must include: planning, organizing, and monitoring ServiceNow-related workloads or projects, providing expert advice and support to organizational components and staff regarding ServiceNow IT Operations Management (ITOM) requirements, developing and implementing ServiceNow ITOM and ITIL-based standards, guidelines, and policies, integrating ServiceNow ITOM modules with legacy systems and performing ServiceNow-related database server configuration, migration, performance monitoring and tuning, security management and troubleshooting.
Major Duties
This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available.
Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed.
Positions filled with applications from this pool will be placed into positions where Artificial Intelligence duties occupy the majority of the work performed.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation.
Information not specifically stated in your resume cannot be assumed. Information that is copied or restated language from the vacancy announcement or rating criteria will not be considered. If this occurs, you may be found ineligible.
Duties of this position: Represents Systems Operations & Hardware Engineering technical committees, working with senior technical and managerial representatives in the development of Systems-wide directives, standards, specifications, polices, implementing strategies, management guidelines, procedures, or practices and/or in new developments and advanced techniques governing the direction of SSA's systems hardware development. Serves as the leading technical authority in one of the specific functional areas and provides advice to SSA components on technical capabilities and limitations, configuration, and other related matters. Collaborates with supervisors and technical experts within other segments of Systems and SSA to negotiate and coordinate mainframe or client server infrastructure related changes impacting other organizations Implements, monitors, and enforces appropriate security measures to maintain appropriate mainframe or client server system integrity.
Additional Information
See announcement cutoff dates below under How to Apply. This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available. Vacancies may be filled for up to 6 months after the closing date of this announcement.
Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed. The Social Security Administration's technology team plays a vital role in supporting the agency's mission to serve millions of Americans. We are responsible for the strategic planning, implementation, operation, and maintenance of the agency's computer systems and enterprise information technology infrastructure.
Our team is dedicated to designing, building, testing, and delivering innovative technology solutions that ensure uninterrupted, 24/7 availability of critical services to the public. Our technology environment is robust and dynamic, spanning agency data centers and hybrid cloud platforms. We provide continuous operations management for essential applications, maintain and monitor all computer storage, network assets, and technology services, and ensure seamless, high-performance delivery for key workloads such as online services, Social Security number verification, and secure data exchanges.
We also lead governance activities for infrastructure and software change management, capacity planning, and performance testing, guaranteeing a highly available and resilient environment. We are committed to leveraging Artificial Intelligence and emerging technologies to optimize processes, enhance system efficiency, and improve the experience for both users and employees. With multiple specialized divisions, a central operations center, and regional service support centers, our team delivers comprehensive support and exceptional customer service to agency employees, state partners, and industry collaborators.
If you are passionate about technology, innovation, and public service, we invite you to join our dedicated team and help shape the future of digital government services. Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.
Salary Range Information: Denver, CO - $140,239 - $182,316 Durham, NC - $131,342 - $170,750 Woodlawn, MD/Urbana, MD - $143,913 - 187,093 Wilkes/Barre, PA - $125,776 - 163,514 As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: -your performance and conduct; - the needs and interests of the agency; - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
How to Apply
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: To begin the application process, click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date. Announcement cutoff dates: March 12, 2026 March 19, 2026 March 26, 2026 April 2, 2026 April 9, 2026 April 16, 2026 April 23, 2026 April 30, 2026 May 7, 2026 May 14, 2026 May 21, 2026 May 28, 2026 June 4, 2026 June 11, 2026 June 18, 2026 June 25, 2026 July 2, 2026 July 9, 2026 July 16, 2026 July 23, 2026 July 30, 2026 August 6, 2026 August 13, 2026 August 20, 2026 August 27, 2026 September 4, 2026 You may update your application, including supporting documentation, at any time during the announcement open period by returning to your USAJOBS account. There you will find a record of your application, the application status, and an option to Update Application.
This option will no longer be available once the announcement has closed. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account. All of your applications will appear on the Welcome page.
The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit https://www.usajobs.gov/Help/how-to/application/status/.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Careers at SSA at [email protected] or 000-000-0000. Individuals with disabilities may also call us via Federal Relay using the (voice) contact telephone provided. Due to our security procedures, our office will not accept any applications submitted via email or standard mail.
The email address is listed only for inquiries about the position or the How to Apply process.
Required Documents
To apply for this position, you must submit a complete Application Package which includes: Your resume showing work schedule, hours worked per week, dates of employment and duties performed. Other documents supporting qualifications and/or preference, if applicable. Resumes exceeding two pages will not be considered. To be considered, your resume must: Clearly demonstrate your qualifications for the position Include your contact information We recommend using a clear, easy-to-read format and focusing on information most relevant to the job announcement.
You must also submit ALL supporting documentation by the closing date of the vacancy announcement to claim certain types of preference. To apply for this position, you must submit a complete Application Package which includes: INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified.
Well-qualified is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position. Candidates must also provide: proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.
For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp. Veteran's preference does not apply under this Direct Hire Authority for these positions. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.