ServiceNow Architect

This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available.

Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed.

Positions filled with applications from this pool will be placed into positions where Artificial Intelligence duties occupy the majority of the work performed.

This position does not have an educational requirement. Education cannot be substituted for Specialized Experience.

The evaluation you receive is based on your responses to the online assessment questions completed during the application process. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation.

Information not specifically stated in your resume cannot be assumed. Information copied or restated from the vacancy announcement or rating criteria will not be considered. If this occurs, you may be found ineligible.

Duties: Represents the Head, Executive Directors and Directors at major meetings and technical conferences with other government and non-government representatives, with broad powers as defined by the Head, Executive Directors and Directors to commit SOHE to a course of action. Facilitates, leads, advises and/or serves as a member of interagency vendor workgroups and user groups. Provides technical advice and counsel to the SOHE Heads, Executives Directors and Directors on short and long-range efforts in the direction, management, and coordination of projects in support of SSA's programs and policies.

Conducts and/or leads analyses of proposed improvements or enhancements to SSA operations. Leads procurement and implementation efforts of new software and hardware. Plans, directs, and/or conducts complex, sensitive and/or confidential studies which involve resolving critical problems in existing or future systems, and which require innovative solutions in many aspects of the studies.

See application cutoff dates under HOW TO APPLY. The Social Security Administration's technology team plays a vital role in supporting the agency's mission to serve millions of Americans. We are responsible for the strategic planning, implementation, operation, and maintenance of the agency's computer systems and enterprise information technology infrastructure.

Our team is dedicated to designing, building, testing, and delivering innovative technology solutions that ensure uninterrupted, 24/7 availability of critical services to the public. Our technology environment is robust and dynamic, spanning agency data centers and hybrid cloud platforms. We provide continuous operations management for essential applications, maintain and monitor all computer storage, network assets, and technology services, and ensure seamless, high-performance delivery for key workloads such as online services, Social Security number verification, and secure data exchanges.

We also lead governance activities for infrastructure and software change management, capacity planning, and performance testing, guaranteeing a highly available and resilient environment. We are committed to leveraging Artificial Intelligence and emerging technologies to optimize processes, enhance system efficiency, and improve the experience for both users and employees. With multiple specialized divisions, a central operations center, and regional service support centers, our team delivers comprehensive support and exceptional customer service to agency employees, state partners, and industry collaborators.

If you are passionate about technology, innovation, and public service, we invite you to join our dedicated team and help shape the future of digital government services. Recruitment incentive may be authorized. Additional selections may be made for this vacancy six months from the closing date of this announcement.

This Direct Hire announcement may be used to fill the same or similar position in another office. Selective Service: If you are a male born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt under the Selective Service Law. See www.sss.gov.

As a condition of employment, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: - your performance and conduct; - the needs and interests of the agency; - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

You may be required to file OGE form 450, Confidential Financial Disclosure Report, in accordance with 5 CFR section 2634, subpart i. Salary ranges by location: Denver $164,956 - $197,200 Durham $154,492 - $197,200 Urbana $169,279 - $197,200 Wilkes-Barre $147,945 - $192,331 Woodlawn $169,279 - $197,200

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, including submission of the required documentation (see Required Documents). The application process is as follows: Click Apply Online Answer the questions and attach any necessary supporting documents Click Submit Application prior to 11:59PM (ET) on or before a cutoff date or announcement closing date Announcement cutoff dates: 03/19/26 03/26/26 04/02/26 04/09/26 04/16/26 04/23/26 04/30/26 05/07/26 05/14/26 05/21/26 05/28/26 06/04/26 06/11/26 06/18/26 06/25/26 07/02/26 07/09/26 07/16/26 07/23/26 07/30/26 08/06/26 08/13/26 08/20/26 08/27/26 You may update your application, including supporting documentation, at any time during the announcement open period by returning to your USAJOBS account.

There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account.

All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated.

For information on what each Application Status means, visit https://www.usajobs.gov/Help/how-to/application/status/. If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact [email protected]. Individuals with disabilities may also call us via Federal Relay using the (voice) contact telephone provided.

Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.

To apply for this position, you must submit a complete Application Package which includes: Your resume showing work schedule, hours worked per week, dates of employment and duties performed. Other documents supporting qualifications and/or preference, if applicable.

You must also submit ALL supporting documentation by the closing date of the vacancy announcement to claim ICTAP preference. Resumes exceeding two pages will not be considered. To be considered your resume must: -- clearly demonstrate your qualifications for this position and -- include your contact information We recommend using a clear, easy-to-read format and focusing on information most relevant to the job announcement.

INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, you must meet the requirements for the Well Qualified Category. Well-qualified is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position.

Candidates must also provide: proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent. For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp.

Veteran's preference does not apply under this Direct Hire Authority for these positions. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.