Senior Social Worker (Liaison)

Duties and responsibilities of the VHA Liaison include: Develop relationships and collaborate with the MTF social workers, nurses, case managers, managed care staff, and discharge planners to identify patients ready for discharge to a VA health care facility and to obtain clear referral information and authorization for VHA to treat those still on active duty. Meet with the Service Member and/or family to provide education and an overview of VA benefits and resources to address medical and psychosocial needs. In collaboration with the MTF treatment team, the Liaison must use advanced clinical skills to assess the patient and/or family in the interest of helping the Service Member reach optimal psychosocial function. Collaborate with the MTF clinical staff to identify the VA health care facility where care will be transferred. Transmit information by PDX or Network Health Exchange to ensure ease of registration and enrollment. Identify and communicate with Post 9/11 Military2VA program managers at the receiving VA health care facility to initiate and process referrals and linkages for transfer of care. Document all liaison activity in the electronic health record, use standardized templates as well as the Federal Case Management Tracker or its equivalent. Communicate transfer plans to the patient and family while determining any unique patient or family needs. Communicate ongoing needs of the patient and family to the receiving VA health care facility M2VA program manager to further facilitate a seamless transition of care and modify service patterns to enhance customer service. Identify gaps in the transition system and collaborate with the MTF and DoD staff and other departments to enhance the transition process. Maintain contact with the M2VA program manager and the MTF staff, coordinate transfer of care upon discharge from the MTF, and identify and obtain additional information needed from MTF staff to optimize the transfer of care. Prepare reports, briefs, and presentations for VA staff at all levels, DoD staff, Congressional staff, and community organizations regarding the transition process. Interpret VHA general administrative guidelines, clinical management policies, directives, handbooks, nationwide patient care initiatives, VA, and VBA policies and procedures, public law, federal regulations, Joint Commission and Commission on Accreditation of Rehabilitation Facilities, and other program-specific guidelines. Utilize the above guidelines and exercise judgement to design, write, develop, coordinate, and implement plans, data collection, reporting requirements, and evaluation of transition services provided by VHA staff. The incumbent is recognized as an expert to develop and interpret guidance for a seamless transition. Meet the needs of customers while supporting the VA mission; consistently communicate and treat customers (Veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner; provide customers with consistent information according to established policies and procedures; and handle conflict and problems by dealing with customers constructively and appropriately. Effectively communicate with and utilize other disciplines (e.g., nursing, medicine) to facilitate and implement treatment plans. Collaborate with community stakeholders to foster positive community VA relations. Consistently relate to supervisors, co-workers, patients, visitors, and the general public in a courteous and cooperative manner, contribute to the effective operation of the social work program. Anticipate and avoid potential causes of conflict and actively promote cooperation among coworkers. Total Rewards of a Allied Health Professional Work Schedule: Mon - Fri, 8:00am to 4:30pm. Recruitment/Relocation Incentive: Not authorized. Permanent Change of Station (Relocation Assistance): Not authorized. Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 000000. Permanent Change of Station (PCS): Not authorized.

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

IMPORTANT: This position has a positive education or training requirement. An unofficial copy of college transcripts showing completion of the required degree or program is required and must include the name of the school, your name, date conferred or completed, and degree or certificate type. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

What are KSAs? In the federal hiring process, Knowledge, Skills, and Abilities (KSAs) are a list of special qualifications and personal attributes that you need to have for a particular job/grade level (see Qualifications section of this announcement). Knowledge statements refer to an organized body of information usually of a factual or procedural nature which, if applied, makes adequate performance on the job possible. A body of information applied directly to the performance of a function. Skill statements refer to the proficient manual, verbal or mental manipulation of data or things. Skills can be readily measured by a performance test where quantity and quality of performance are tested, usually within an established time limit. Ability statements refer to the power to perform an observable activity at the present time. This means that abilities have been evidenced through activities or behaviors that are similar to those required on the job. Note that abilities are different from aptitudes. Aptitude is only the potential for performing the activity. Although not required at the time of application, we highly recommend submitting a supplemental document with your written responses to the KSAs required at each grade level you wish to be considered. If you choose not to submit KSA responses, please ensure your resume includes details of your experience that fully demonstrate the required KSAs as described in the "Qualifications" section of this announcement. 5 Tips for Writing a Federal Resume - FederalPay.org (https://www.federalpay.org/articles/5-tips-for-writing-a-federal-resume) IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/02/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12885174. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To apply for this position, you must provide a complete Application Package which includes: License Resume SF-50/ Notification of Personnel Action Transcript NOTE: If you are claiming Agency or Federal Employee Eligibility, you must submit a copy of your most recent (not more than 1 year old) Notification of Personnel Action, SF-50 (Not an award SF-50). Your SF-50 must include: Position title, pay plan/series/grade Tenure code Position Occupied - type of appointment (Competitive or Excepted) Within Grade Increase, General Adjustments, or Promotion SF-50's are best, Award SF-50's do not include this pertinent information. Special Note for Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field. Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field. The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc. Cover Letter DD-214/ Statement of Service Disability Letter (VA) License Other (1) Other (2) Performance Appraisal Professional Certification Resume SF-50/ Notification of Personnel Action Transcript