Section Chief Operations (O-6 Billet) Supervisory

DUTIES AND RESPONSIBILITIES: Conduct data analysis and reporting to support workforce planning, recruitment, retention, and succession initiatives within the unit. Compile, analyze, and interpret data to inform decision-making and program improvements. Assist in the development, implementation, and evaluation of personnel programs and policies.

Support program managers in monitoring compliance with regulations and best practices. Prepare regular and ad-hoc reports, presentations, and briefings for leadership and stakeholders, summarizing program performance, workforce trends, and analytical findings. Coordinate and facilitate meetings, working groups, and collaborative efforts with internal and external stakeholders to gather requirements, share information, and support program objectives.

Support process improvement initiatives by identifying inefficiencies, recommending solutions, and assisting with the implementation of new systems and procedures within the Personnel Unit. Maintain accurate records and documentation related to personnel programs, workforce analysis, and administrative activities, ensuring data integrity and confidentiality. Assist with project management tasks including tracking milestones, timelines, deliverables, and outcomes for personnel-related projects and initiatives.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of data analysis techniques and workforce planning principles relevant to personnel management in a healthcare or government setting. Proficiency in data management tools and software (e.g., Excel, Access, SharePoint or other HRIS systems) for compiling, analyzing, and presenting workforce data. Strong analytical and problem-solving skills with the ability to interpret complex data, identify trends, and develop actionable recommendations.

Excellent written and verbal communication skills for preparing reports, presentations, and correspondence, and for facilitating meetings and briefings. Ability to work collaboratively with multidisciplinary teams and stakeholders, demonstrating strong interpersonal and organizational skills. Attention to detail and accuracy in managing records, documentation, and data integrity.

Knowledge of relevant federal regulations, policies, and best practices related to personnel administration and workforce management. Ability to manage multiple tasks and projects simultaneously, prioritize assignments, and meet deadlines in a fast-paced environment.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Chief of Administration Unit (CoA). The incumbent serves as a Section Chief for Administration and oversees personnel data analysis, timekeeping, and travel management within the Chief of Administration section of IHSC.

This position leads efforts to support workforce planning, program compliance, and process improvement by compiling and interpreting data, preparing reports for leadership, and coordinating collaborative initiatives. The analyst ensures accurate recordkeeping, facilitates meetings, and manages personnel-related projects to enhance operational efficiency and effectiveness. IHSC provides direct care daily to approximately 15,300 detainees housed at 20 designated facilities throughout the nation.

The health care provided includes medical, dental, and mental health care, and public health services. IHSC provides medical case management and oversight for an additional 22,600 detainees housed at approximately 112 non-IHSC staffed detention facilities daily across the country. In addition, IHSC oversees the financial authorization and payment for off-site specialty and emergency care services for detainees in ICE custody.

The ICE detainee population is approximately 34,000 detainees daily, with an average length of stay of approximately 30 days, surpassing 400,000 detainees annually. IHSC provides medical support during ICE enforcement operations in the air, on the ground and at sea. SUPERVISORY CONTROLS: The incumbent works under the supervision of the Chief of Administration.

The incumbent plans and organizes his/her own work, determines the sequence of assignments, selects, and develops methods, and seeks assistance from experts only rarely. Assignments are usually long-term, recurring, or broadly defined. Work is reviewed for feasibility, compatibility with other work, and effectiveness in meeting requirements or expected results.

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 03/17/2026. PLEASE

NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application. To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account.

Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position. Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. A complete application includes: U.

S. Public Health Service Officers Cover Letter/Letter of Interest. Degrees. (Place under "Diploma/GED") Professional license. (If applicable) Additional professional certificates. (If applicable) Three professional references. (i.e., name, title and contact information) Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV") You may provide a civilian resume

in addition to the USPHS Promotion CV to capture all relevant work experience. *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal") A copy of your current Service Remaining Requirements Agreement. Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.