About This Position
Be a part of history! The Naval Academy Visitor Center is actively recruiting for a scheduling coordinator. In this role, you will be part of a dynamic team, welcoming visitors daily for tours of the Yard! 8-hour daytime shifts Monday - Friday. The Scheduling Coordinator books group tours for the Naval Academy Guide Service and schedules guides to give both group and public walking and driving tours.
Qualifications
In order to meet the basic requirement of the Scheduling Coordinator position, NF-1101-03 you must meet one of the following requirements: a) Possess one (1) year of specialized experience in a hospitality/tourism role that equipped you to perform successfully the duties of this position. Specialized experience may include, but is not limited to: administrative functions such as customer service, preparing information and documents, scheduling; presenting information to diverse groups; performing walking and/or driving tours; etc; OR b) Five (5) years of education beyond high school; OR c) Have three (3) years of general work experience.
YOU WILL BE RATED ON THE FOLLOWING KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) FOR THIS POSITION: Experience in the tourism and hospitality industry. Experience conducting guided walking and/or driving tours is preferred. Experience and proficiency with Google Suite, Microsoft Office Suite.
Experience scheduling and/or using scheduling software preferred. Experience and skill in verbal and written communications. Experience presenting information professionally before audiences with diverse backgrounds and various levels of authority is preferred.
Experience in forward-facing customer service. Experience using strategic thinking skills for problem solving.
Major Duties
Performs to the highest possible standards in order to ensure total customer satisfaction and to generate good will towards the USNA. Supervises collection of information from Tour Guides to effectively coordinate staff schedules. Serves as a backup to the Assistant Manager when required, to book and confirm group tours of the USNA; sends appropriate collateral.
Collects and logs group deposits and payments. Meets with a Tour Guide Supervisor to discuss group tours and requirements. Schedules guides for public and group tours, specialty tours, and programs. Books and schedules GEM electric vehicle tours and shuttles.
Fills in as a Guide or Information Specialist as required. Attends staff meetings and training programs. Other related duties as assigned.
How You Will Be Evaluated
All applications and supporting documents will be reviewed to determine if they meet the hiring eligibility and KSA requirements listed in the announcement, and will be rated based on the information provided. Best qualified applicants will be referred to the hiring manager.
Additional Information
Note: Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process.
Applicants may be required to provide proof of education, complete a pre-hire health screening, etc. DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or other non-merit factor.
Reasonable accommodations may be provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case-by-case basis.
How to Apply
All applications must be submitted no later than NOON on the closing date via the Naval Academy Business Services website. Resumes must not exceed 2 pages.
Required Documents
The below items are accepted and may be needed to support a claimed preference. Resume (Not to exceed 2 pages) Cover Letter Transcript and/or Diploma ~ If using education screen-in for KSA #1 If Claiming NAF RPL (Non-Appropriated Fund Reemployment Priority): Most recent separation BBA SF50 (or equivalent) If Claiming Spousal Preference ~ Proof of Marriage and PCS Orders If Claiming Veterans Priority Consideration ~ DD-214 page 4 Current or Former Federal Employee ~ SF50 or equivalent