Program Support Specialist
About This Position
This position is located in the Department of Health and Human Services, Office of Inspector General, Office of Audit Services.
Qualifications
Applicants must meet all the qualification requirements, including education, and any selective placement factors described below within 30 days of the closing date of this announcement.
Applicants must have 1 year of specialized experience equivalent to the next lower grade level (GS-11) in the Federal service which provided the applicant with the knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience serving as a technical authority leading the creation, design, and presentation of visual and web-based materials and data visualization; Experience providing administrative support to managers and employees in areas such as budget, personnel actions; travel, and/or acquisitions; Experience drafting and reviewing reports and other documents ensuring accuracy and adherence to regulations; and Experience managing various database systems, to include entering, tracking, updating, and extracting data to develop reports and other correspondence. The experience above must be clearly supported by information in your resume.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
Major Duties
The incumbent serves as a Program Support Specialist in the Office of Audit Services (OAS), Office of Inspector General. The incumbent serves as an expert advisor and trainer in the Audit Visual area; acts as the OAS Intranet Webmaster; manages OAS postings to the OIG Internet site; develops OAS standards for Web-based materials; monitors developments in graphics hardware and software and Web design software; and performs various graphic design projects and statistical analyses.
This position is responsible for using specialized software in the preparation of audit reports, graphs, slide presentations, data analyses, and other documents. The incumbent reviews drafts and final reports and other documents, including charts, tables, and slide presentation, to ensure adherence to OIG standards, policies, procedures, and report style guidelines and conventions. The incumbent enhances the information provided by creating graphic design ideas and presentations that can communicate, inform, instruct, and influence.
The incumbent provides administrative support functions for the regional office which may include budget preparation and execution, personnel liaison, travel, facilities services, property management and acquisition; and the preparation of special management reports and analysis.
How You Will Be Evaluated
Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to the application questionnaire.
Your resume will be evaluated by subject matter experts based on evidence of your ability to demonstrate possession of the specialized experience detailed above and how well your background and experience relates to the following knowledge, skills, abilities, and competencies (KSA's). Customer Service Information Management Technology Application Writing Please note that a complete application is required for consideration. (Please review the "Required Documents" section of this job announcement to see what must be included in a complete application). To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/13089138 Additional selections may be made for similar positions across the Department of Health and Human Services (HHS), Office of Inspector General (OIG), within the local commuting area(s) of the location identified in this announcement.
By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/RPL will be applied for similar across HHS OIG. Fair Chance to Compete for Jobs Act ("Fair Chance Act"): The Fair Chance to Compete for Jobs Act (FCA) prohibits federal agencies from requesting an applicant's criminal history record prior to extending a conditional offer of employment.
In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the FCA. Applicants who believe they have been subjected to a violation of the FCA may submit a written complaint to the Department by email at [email protected].
HHS has a critical preparedness and response mission: HHS protects the American people from health threats, researches emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.
Additional Information
Recruitment Incentives: Payment for relocation expenses is not authorized for this position. A recruitment bonus will not be offered. Repayment of student loans will not be offered. Private sector work experience will not be approved as credit for your Annual Leave accrual.
Security and Background Requirements: A background security investigation will be required for all appointees. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements may be grounds for appropriate personnel action.
In addition, if hired, a background security reinvestigation or supplemental investigation may be required at a later time. Applicants are also advised that all information concerning qualifications is subject to investigation. False representation may be grounds for non-consideration, non-selection and/or appropriate disciplinary action.
E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system. The U.S.
Department of Health and Human Services is an E-Verify Participant. Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. Career Transition Program (CTAP) Documentation: If you are a displaced or surplus Federal employee eligible for consideration under the CTAP, you MUST submit proof of eligibility.
Appropriate documentation such as a reduction-in-force (RIF) separation notice, an SF-50 reflecting your RIF separation, or a notice of proposed removal for declining a directed reassignment or transfer of function to another commuting area.
You MUST also submit documentation to reflect your current (or last) performance rating of record along with your application package. Those eligible for consideration will need to be rated as well-qualified at 85.0 or above on the rating criteria for this position in order to exercise selection priority. For more information about CTAP, go to: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition.
EEO Statement: HHS is an equal opportunity employer. Selection for this position will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status, or other differences. Disabled Veteran Leave: HHS OIG participates in the Wounded Warrior Federal Leave Act of 2015.
To learn more about this benefit, please go to: Disabled Veteran Leave (opm.gov).
How to Apply
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account.
Follow the prompts to complete the assessment questionnaire. Please ensure you click the Submit My Answers button at the end of the process. To be considered for eligibility, qualification assessment, and referral to the hiring manager, resumes must be limited to two pages. Please note that USAJOBS will not allow you to proceed with your application if your resume exceeds two pages. A complete application package for this vacancy must be received on-line via the USA Staffing web site by 11:59 PM (EST) on 10/23/2026 to receive consideration. Mailed/emailed applications will not be accepted.
Note: For information on how to edit your application, visit: How to edit a job application Questions regarding this vacancy or the application process should be directed to the HR Specialist. This announcement may be used to fill additional vacancies.
Required Documents
All applicants are required to submit the following supporting document type(s): Resume Responses to the Application Questionnaire Most Recent SF-50 (indicating time in grade, highest grade and step attained) CTAP/RPL eligibility documentation (if applicable)
Note: Current or former Federal employees MUST submit a copy of their SF-50 Form which shows competitive service appointment ("position occupied" block 34 on the SF-50 should show a "1"), tenure group (block 24 should show a 1 or 2), grade, and salary. If you are applying for a higher grade, please provide the SF-50 Form which shows the length of time you have been in your current/highest grade (examples of appropriate SF-50s include promotions, With-in Grade/Range Increases, and SF-50s dated a year apart within the same grade/job). If you have promotion potential in your current position, please provide proof.
FAILURE TO SUBMIT ALL OF THE REQUIRED DOCUMENTATION, COULD AFFECT YOU RECEIVING CONSIDERATION AS A STATUS CANDIDATE.
Your Resume must clearly articulate how your skills and experiences align to the criteria defined in the qualifications section of this announcement. For each position you must describe your duties, accomplishments, related skills, and responsibilities.
Your resume must also include the month and year that you began and ended for each position held. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience.
To be considered for eligibility, qualification assessment, and referral to the hiring manager, resumes must be limited to two pages. Please note that USAJOBS will not allow you to proceed with your application if your resume exceeds two pages. For resume writing guidance, please visit the USAJobs Resource Center.
APPLICATION MATERIALS MUST BE RECEIVED BY 11:59 pm (EASTERN TIME) ON 10/23/2026.