Program Manager

Serves as the Manager of the Enterprise Data Services Team reporting to the Enterprise Operations Group, under direction of the NAS Security and Enterprise Operations (NASEO) Directorate. Manages a diverse, highly engaged work force supporting 24/7 NAS critical operations. Organizes programs and activities in accordance with the mission and goals of the organization.

Directs a geographically diverse 24/7 operational team responsible for enterprise monitoring and oversight of FAA's Operational Network. The team provides software maintenance of the Integrated Enterprise Service Platform (IESP) and serves as the tier two level maintenance unit for all in-service Next Generation Air Transportation System (NextGen), Enterprise level Systems and System Wide Information Management (SWIM) Services. They also provide tier two level assistance to the Enterprise Control Centers when advanced technical expertise is required and/or coordination with vendors is necessary.

Applies a detailed knowledge of the technical aspects of the work, in order to direct a team responsible for network monitoring, performing advanced detection of anomalies, isolating areas of concern, troubleshooting potential degradation of services, and intervening to prevent service interruptions and mitigate impact to NAS operations. Directs the work of subordinate employees for multiple organizational units. Responsible for the strategic planning; communicating the organization's vision and objectives; setting priorities; assigning tasks and responsibilities; monitoring and evaluating performance of organizational units, managers, and employees; coaching and developing staff and organizational capabilities; approving leave; and taking or approving corrective/disciplinary actions as appropriate.

Ensures adequate shift coverage to effectively, manage the NAS infrastructure. Oversees FAA enterprise services that provide essential National Airspace System (NAS) services to enroute and terminal air traffic control, commercial airlines, general aviation aircraft, public and private users in support of both U.S. and International air traffic. Ensures the highest availability of enterprise services by are available for use within a NAS operations center, utilizing management and monitoring tools.

Implements and manages changes and interventions to ensure project goals are achieved. Provides oversight to teams responsible for complex, system operational and cyber enterprise service monitoring, design and integration; extensive research and analysis; investigation and inspection activities; compliance and enforcement actions; and direct responsibility for project/program management. The team utilizes skills to customize and implement application monitoring techniques required for program tasks, as well as tools and procedures to monitor, analyze, and baseline data networks.

Uses knowledge and skills necessary to plan and perform maintenance on complex enterprise datacenter networks and employs technology-based practices and a systematic approach to perform troubleshooting. Reviews performance data/reports and identifies service improvement initiatives. Develops new programs to support the strategic direction of the organization.

Coordinates Maintenance Requests (MRs) / Immediate Service Requests (ISRs) with the FAA Telecommunications Infrastructure (FTI) Primary Network Operations Control Center (PNOCC) FAA Liaisons, and with both internal/external customers to support maintenance, operations, restoration, and performance of FTI telecommunication networks and services. Collaborates with the Program Management Organization (PMO) and the Telecommunications Services Teams to ensure proper service integrity and design for end users on new services and systems. Reviews an average 1,300 circuits, to validate any impact to said circuits during scheduled maintenance coordination; ensures the EDS Team immediately resports any perceived impacts to theose circuts.

We are not accepting applications from noncitizens.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty.

FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements Leave Enhancement: FAA organizations may offer enhanced annual leave accrual to newly appointed or reappointed employees. In order to receive consideration for such a benefit, applicants' prior non-Federal service or active duty uniformed service must directly relate to the duties of the position to which appointed. Granting enhanced annual leave is at the sole discretion of the hiring organization, and granting such benefit is not an entitlement nor guaranteed to any newly hired employee.

This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing.

As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSAs in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA.

Your work history examples should be specific and clearly reflect the highest level of ability.

Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided.

Your answers may be adjusted by a Human Resource Specialist as appropriate. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration. This is not a bargaining unit position. Links to Important Information: Locality Pay, COLA

Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position.

You must apply online to receive consideration.

Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register. RESUMES ARE LIMITED TO TWO PAGES.

IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Relevant work experience: should align to the Job Announcement and address all required qualifications and include job title, employer name, start/end dates, number of hours worked per week. Education, certification or licensure: If required, education should include school/institution name, completion date, degree type and GPA.

Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.

You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies.

Notification of Personnel Action (SF-50). Only supplemental documentation, e.g. transcripts or veteran's documentation will be accepted in combination with your on-line application. These documents must be uploaded faxed to 1 (609) 485-8995 before the closing date of this announcement.

All submitted documents should reference the announcement number. If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement.

You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/. If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement.

You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.