Program Coordinator

Provides frontline oversight of NVC Post Liaison and Scheduling services.

Establishes and maintains close and effective working relationships with key contractor personnel involved in Immigrant Visa (IV) processing .

Monitors incoming communications from posts and oversees NVC IV interview scheduling activities on behalf of overseas Embassies and Consulates to ensure that the scheduling process operates smoothly and efficiently.

Works closely with contractor staff to ensure that notices of appointment are properly generated and disseminated to all parties involved in the cases, including applicants, petitioners, and agents of choice, as applicable.

Works closely with NVC contractor staff, Consular Officers, and leadership to analyze, develop, implement, and update Visa Office policy guidance.

Serves as a Government Technical Monitor (GTM) with responsibility for monitoring and overseeing technical performance on assigned aspects of various contracts administered by NVC for assigned contracts administered by NVC.

Education requirements do not apply to this vacancy announcement.

The evaluation process consists of the ApplyGov Competency Based Assessments and a crediting plan for which applicants will be assigned a score between 70 and 100. A resume review will be conducted for minimum qualification (MQ) requirements, per the “Qualifications” section of this announcement, of the top qualified candidates based on combined total score. Resumes longer than two pages will be deemed ineligible and will not be considered further. Responses to questions that are not fully supported by your resume may result in a rating adjustment.

You will be assessed on the following job-related competencies (knowledge, skills, abilities, and other characteristics): Non-Supervisory: Oral Communication, Writing, Interpersonal Skills, Problem Solving, Teamwork, Technology Orientation, Customer Service, Attention to Detail and Self-Management.

Your score from the external assessment (i.e., Non-supervisory) will remain on file for 180 days, allowing you to apply for multiple DOS-announced positions without needing to retake the assessments. Top applicants may be referred to the hiring manager for further consideration. The assessment is used to measure the degree in which your background matches the competencies and KSAs required for this position.

Your qualifications will be evaluated on the following competencies: Ability to Liaise Program Management Writtent and Oral Communication Analytical Thinking This announcement used the set number of highest-ranked eligibles. All candidates tied at the cut score will be referred. Cut-off score based on assessment method under 5 CFR §332.402 to refer candidates to the selecting official for further consideration and possible interview.

We will provide the selecting official a sufficient number of names, when available, to consider at least three candidates per vacancy. If fewer than three eligible and available candidates per vacancy result, we may expand the referral in accordance with the pre-determined agency and OPM policy. In describing your experience, please be clear and specific.

We do not make assumptions regarding your experience. Overstating your qualifications and/or experience in your application may result in your removal from consideration.

You may preview questions for this vacancy.

To request a reasonable accommodation for additional time on the timed sections of the assessment, please submit your request using the “Request a Reasonable Accommodation” button within the Assessment Application. For all other reasonable accommodations at the U.S. Department of State, please contact the Office of Accessibility and Accommodations (OAA) at [email protected].

OAA is responsible for reviewing and adjudicating reasonable accommodation (RA) requests for the Assessment Battery being used for this announcement. The following applies to all RA requests: RA requests cover additional time on timed sections only. Applicants submitting a RA request MUST attach supporting medical documentation signed by a licensed, treating medical provider.

The documentation should describe the nature, severity, and expected duration of the condition, identify the relevant medical condition or diagnosis, and explain the basis for the requested extension. RA requests that do not contain supporting medical documentation attachments at the time of initial request may be subject to further review.

Note: the following documents do not, on their own, qualify for automatic approval of the RA request: Schedule A letters, VA benefits letters, or SSA letters.

Applicants MUST submit their application before the vacancy closes, even if pending an accommodation decision. Applicants are encouraged to carefully follow instructions related to medical documentation provided in the vacancy announcement prior to beginning the RA process.

Applicants will have 48 hours after their RA request is adjudicated to complete the assessment battery. Scores generated after the allotted timeframe will not be admissible and the applicant will not be considered further for the vacancy. If a different type of RA is needed, please contact OAA directly at [email protected].

If eligible, situational telework agreements may be permitted with supervisory approval. [REMOVE content, as appropriate, for the position]. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days.

Telework eligibility and security clearance requirements may vary for such similar positions. Veterans: Veterans' preference points are added to the passing score of candidates eligible for either 10-point or 5-point preference. Qualified veterans who have a compensable service-connected disability of at least 10% or more are listed at the top of a certificate regardless of score except when the position being filled is scientific or professional at the GS-09 grade level, or higher.

Other 10-point and 5-point preference eligible veterans who meet the eligibility and qualification requirements are placed in score order. View information on veterans' preference on OPM's Fed Hire Vets website. Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP): View OPM's CTAP & ICTAP eligibility website for more information.

You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority consideration. To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualifications, and demonstrate proficiency in some, but not all major aspects of the position.

Prepare your application in USAJOBS To start your application, click Apply and we'll walk you through the process to attach a resume and any required documents. During the application process you can review, edit, delete, and update your information. We'll automatically save your progress as you go, so you won't lose any changes.

You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process. STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.

STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume. STEP 3: Complete the online assessment questions. STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.

To learn how to view the status of your submitted supporting documentation and application, visit the Application Instructions section of our agency's Civil Service selection process site. Technical assistance with your on-line application is available through the Help Desk at [email protected] or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET Alternate Application Procedures If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package.

Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m.

ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.

All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

1. Resume limited to two pages showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered.

Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions. Resumes longer than two pages will be deemed ineligible and will not be considered further.

1. Veterans' Preference Documentation, if applicable: To claim 5-point preference, submit a copy of your DD-214 Certificate of Release or Discharge from Active Duty. To claim 10-point preference, submit all required documentation outlined on the SF-15 (Application for 10-Point Veteran Preference) to support your claim (e.g., DD-214, official statement from the Department of Veterans Affairs, etc.).

If we cannot verify your 10-point preference claim, your application will be reviewed for 5-point preference. To claim 10-point derived preference (i.e., spouses, widows, widowers or mothers of veterans), submit a completed SF-15 and all required documentation listed on the SF-15 to support your claim. To claim 0-point Sole Survivorship preference, submit a copy of your DD-214 or another form of official documentation showing that your discharge or release from active duty occurred on or after August 29, 2008 and was based on a sole survivorship discharge.

For all preference claims: DD-214 Member 4 copies are preferred and must show the dates of service, type of discharge, and any qualifying service campaign medals. If you are currently on active duty and applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must provide a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this vacancy announcement.

For more veterans' preference information, visit the USAJOBS Help Center.

1. ICTAP/CTAP documentation, if applicable (e.g., reduction-in-force (RIF) separation notice, RIF separation SF-50 personnel action (ICTAP only, if available), most recent SF-50 (CTAP or ICTAP), certification of expected separation, etc.). In addition, submit a copy of your current (or last) performance rating of record which must be at least fully successful or equivalent and submit all required documents listed above that apply to you (e.g., resume, transcripts, SF-50, etc.).