Program Analyst Chief of Administration (O-5 Billet) Non-Supervisory - Internal

DUTIES AND RESPONSIBILITIES: Data Analytics for Human Resource Information Systems: Collects, analyzes, and interprets data from human resource information systems (e.g., staffing matrix) and human resources programs (e.g., recruitment and placement). Develops and maintains dashboards, reports, and metrics to support strategic planning and operational decision-making. Identifies trends, gaps, and opportunities for process improvement based on data analysis.

Program Monitoring and Data-Driven Policy Implementation: Monitors assigned human resources programs and projects using quantitative and qualitative data to ensure compliance with policies, standards, and guidelines. Conducts research and data analysis to support policy review, revision, and development of standard operating procedures. Coordinates and manages programs within the immediate component, leveraging data to drive continuous improvement.

Stakeholder Communication and Data Presentation: Communicates and collaborates with internal and external stakeholders, presenting data-driven insights through briefings, reports, and special presentations. Translates complex data findings into actionable recommendations, requiring tact and judgment in the explanation of methods, policies, and plans. Civil Service Employee Timekeeping System Data Management: Oversees and manages the civil service employee timekeeping system, ensuring accurate data collection, entry, and reporting for the Chief of Administration and its sections.

Analyzes timekeeping data to identify patterns, discrepancies, and opportunities for process optimization. IHSC Travel System and Data Analytics: Administers the IHSC travel system and related data functions, ensuring the accuracy and completeness of travel records and reports. Analyzes travel data to support budget planning, compliance, and operational efficiency.

Performs other minor duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Qualifying degree from the U.S. Public Health Service officer's category and at least three years of relevant professional experience. Experience in data analytics, management, administration, or evaluation of programs.

If clinically licensed, maintains status and may perform clinical duties as directed and approved, documented via memorandum of assignment. Maintains BLS for Healthcare Providers certification through the American Heart Association. Demonstrates a high degree of independence, initiative, judgment, and follow-through on sensitive and complex administrative and data-driven tasks.

Advanced analytical skills with the ability to accurately analyze data, identify trends, and produce actionable reports. Adaptable to change and new information; able to rapidly adjust to changing conditions or unexpected obstacles. Proficient in HRIS, USA Staffing and Microsoft Office programs, including Project, Visio, Excel, and SharePoint; experience with data visualization and analytics tools preferred.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Chief of Administration (CoA). The incumbent serves as a Program Analyst with the primary duties involving developing, delivering, managing, and maintaining human resources information systems, timekeeping, travel and/or human resource program(s). The Program Analyst serves within the Chief of Administration, providing comprehensive support for human resource information systems, civil service employee timekeeping, and IHSC travel system/data functions.

This position is responsible for developing, delivering, managing, and maintaining human resources programs and systems, with a primary focus on human resources management. The incumbent supports federal civil service, U.S. Public Health Service, and contract staff, and ensures the effective administration of staffing, timekeeping, and travel data for the entire Chief of Administration and its sections.

IHSC has a multi-sector, multidisciplinary workforce of more than 1,400 employees, including U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. The IHSC provides on-site direct patient care to ICE detainees at 19 detention facilities throughout the country and manages the provision of off-site medical care for detainees housed in approximately 240 additional Intergovernmental Service Agreement (IGSA) facilities.

The ICE detainee population is approximately 34,000 detainees on a daily basis, with an average length of stay of approximately 30 days, and over 400,000 detainees annually. The IHSC also provides medical support during ICE enforcement operations in the air, on the ground and at sea. DHS SUPERVISORY CONTROLS: DHS ICE ERO HHS SUPERVISORY CONTROLS: DHHS USPHS CC SUPERVISORY CONTROLS: The Program Analyst of the IHSC Personnel Unit works under the general supervision of the Deputy Chief of the IHSC Personnel Unit.

The incumbent plans and organizes his/her own work, determines the sequence of assignments, selects and develops methods, and seeks assistance from experts only rarely. Assignments are usually long-term, recurring, or broadly defined. Work is reviewed for feasibility, compatibility with other work, and effectiveness in meeting requirements or expected results.

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 04/24/2026. PLEASE

NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application. To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account.

Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position. Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. A complete application includes: U.

S. Public Health Service Officers Cover Letter/Letter of Interest. Degrees. (Place under "Diploma/GED") Professional license. (If applicable) Additional professional certificates. (If applicable) Three professional references. (i.e., name, title and contact information) Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV") You may provide a civilian resume

in addition to the USPHS Promotion CV to capture all relevant work experience. *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal") A copy of your current Service Remaining Requirements Agreement. Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.