Physical Therapist (Program Coordinator) Patient Safety Manager (PSM)

VA Careers - Physical Therapy: https://youtube.com/embed/Gi2hoFqIoqY The incumbent collaborates with interdisciplinary teams, including physicians, nurses, mental health professionals, researchers, and quality management staff, to identify and mitigate patient safety risks, such as suicide prevention, behavioral health crises, and communication breakdowns. The Physical Therapist participates in facility-wide safety initiatives, including the Joint Patient Safety Reporting (JPSR) system, Root Cause Analyses (RCA), Healthcare Failure Mode and Effect Analysis (HFMEA), and National Performance Goals (NPGs), with a focus on behavioral health safety, psychological resilience, and system-level learning. The incumbent also supports the National Center for Patient Safety (NCPS) Patient Safety Assessment Tool (PSAT) and NCPS Salesforce Alerts/Advisories/Recalls, contributing to data-driven improvements.

DUTIES INCLUDE BUT NOT LIMITED TO: Promotes cultural transformation to ensure all employees are knowledgeable and empowered to identify and report risk and adverse events so process improvement may result. The PSM establishes and promotes a system for recognition of accomplishments of programs, teams, and employees who exemplify patient safety culture and HRO principles including identification of close calls and great catches. Safety Stories are utilized and coordinated to be presented in various meeting settings to highlight success.

Responsible for strategic implementation and maintenance of the facility-wide Patient Safety Program throughout RLR VAMC with primary focus on the comprehensive identification, awareness, utilization, analysis, and performance improvement associated with Joint Patient Safety Reporting (JPSR). Requires promotion of HRO principles and psychological safety in reporting, education on proper entry of incident reports, gathering and analysis of reports, development of trends and feedback presentations to facility leaders and Services and implementation of system improvements. All reports are investigated to determine root causes and lessons learned.

Ensures the JPSR database is maintained timely and utilizes data to monitor trends and target needs for evaluation and improvement. Provides daily updates to executive leadership on JPSR reports and ensures prompt response by coordinating and communicating with leaders of all Services as appropriate. The incumbent appropriately scores JPSR events based on an established severity and frequency index tool and determines actual and potential resulting harm.

Those events scored as major or catastrophic are scrutinized formally with RCA projects. The PSM develops clinical reviews and audits to analyze problems in depth, including identification of risks requiring review, identification of data required to define the problem, establishing data collection methodologies, analyzing the data, recommending corrective actions, and assessing effectiveness of the actions. Maintains facility-wide administrative controls aimed to ensure implementation and sustainment of approved Actions and Outcome Measures resulting from completed RCA projects.

This includes tracking and trending of items, provision of status reports to leadership, and collation of data for use in external review processes demonstrating compliance. The PSM ensures all RCA Actions and Outcome Measures are distributed appropriately to responsible Service Chiefs, provides oversight and trending on implantation of items, and ensures closeout in the national SPOT database and tracks sustainment of improvements. Identifies any occurrence of serious Sentinel Event at RLR VAMC and is a leader ensuring appropriate immediate harm reduction and risk mitigation, coordination of responses across Service lines, and procession toward any needed clinical review, RCA, and partners with Risk Management to ensure institutional disclosures.

Functions as the program manager and implementer of patient safety policies and activities developed by NCPS and maintains comprehensive knowledge of the range of VHA and facility handbooks, policies, and standard operating procedures, and other regulations and precedents applicable to the administration of the patient safety program. This includes knowledge of VHA NCPS goals and objectives, the Quality and Patient Safety directive, the sequence and timing of key program events and milestones, and methods of evaluating program accomplishments. Provides leadership in the execution of Patient Safety Assessment Tool (PSAT) evaluations required by the NCPS, including but not limited to the Mental Health Environment of Care (MHEOC) Checklist and the Wandering and Missing Patient protocol.

Work Schedule: 7:00am -3:30pm Monday -Friday Compressed/Flexible: Not Eligible Telework: Not Eligible Remote: This is not a remote position Virtual: This is not a virtual position. Functional Statement #: 92952-0

You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.

Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation.

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Transcripts must be submitted with this application

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

NOTE: You must include qualifying specialized experience in mm/yyyy to mm/yyyy format on your resume and indicate Full-Time or Part-Time (if Part-time, must include # of hours worked per week). AND, if you have held a Government position, that position's grade level MUST be listed on your resume.

NOTE: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave.

Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.

This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (ET) on 04/09/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12909244. To begin, click Apply Online to create a USAJOBS account or log in to your existing account.

Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To apply for this position, you must provide a complete Application Package which includes: License Resume Transcript Special Note for Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.

Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field. The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) Other (2) Other (3) Performance Appraisal Professional Certification Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Transcript Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.

You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form.

Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference. Veterans' preference does not apply for internal or other current permanent Federal agency employees.