Military Ticket Program Operations Assistant

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience. Duties include but are not limited to: Establishes and maintains relationships with special attraction vendors in order to procure and manage vendor agreements for discounted attraction offerings available to Morale, Welfare and Recreation (MWR) programs for the Department of War (DoW), Department of the Navy (DON), CNIC and Joint Services (Army, Marine Corps, Navy, Coast Guard and Air Force).

Builds, maintains, and tracks vendor agreements via the Ticket Management System (TMS) to make tickets available to authorized users. Coordinates activities among various services, MTP personnel, HQ staff, the 180+ Community Recreation Ticket and Travel (Navy)/Information, Ticket and Travel (Marine Corps, Coast Guard & Air Force)/Leisure Travel Services (Army) offices, military and command authority, such as local travel fair assistance, distributing marketing collateral, and annual training jamboree facilitation. Maintains integrity of the program, following established guidelines and protocols.

Utilizes FFR ServiceNow, group mailboxes, and other program tools to provide advice, customer service, technical guidance, supplemental training, and responses to programmatic issues with installation staff, program directors, DoD staff, vendors and Service counterparts. Provides input on the development, validation and updating of MTP-related policies, Standard Operating Procedures (SOPs), annual operating budget, training manuals, and procedural guides to supplement higher-level guidance. Communicates technical issues to the field and follows-up with resolutions.

Conducts Quality Assurance (QA) on vendor contracts, tickets, software interfacing, and to ensures tickets are managed correctly through their life cycle. Runs weekly reports and validates data before dissemination to the field or participating field installations. Collects, validates, inputs, and updates vendor-related data into a variety of databases.

Promotes MTP services utilizing outreach opportunities through day-to-day interactions with installations, their customers and vendors. Provides operations support through after-action reports, data collection and database administration utilizing a variety of computer software which tracks patrons' usage and responses, such as providing information for metrics and patron counts. Tracks, verifies, manages, loads, and returns vendor-provided barcodes.

Conducts inventory, researches discrepancies and prepares barcode close outs and end of month documentation for proper accountability of program liabilities and resources. Reconciles data and works with accounting to post corrections, monthly. Updates electronic and multi-media support tools.

Develops partnerships with both on base and off base organizations (e.g., ticket offices and sellers) to support and benefit the MTP. Drives to local ticket office to deliver materials or provide assistance with ticket issue resolution.

This position does not have a positive education requirement.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Salary is dependent on experience and/or education. Salary is inclusive of locality pay. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period.

Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.

For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment.

Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document.

The complete application package must be submitted by 11:59 PM (EST) on 10/16/2026 to receive consideration. To begin, click Apply to access the online application.

You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13087389 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status DON is an Equal Employment Opportunity Employer.

All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to [email protected] to ensure proper consideration is given.

The following documents are required at the time of application: Resume: limited to two pages, must use Times New Roman font no smaller than 10-point with margins no less than one inch on all sides; please review this link guide on how to write a federal resume - Resume Requirements Proof of education: If applicable, official transcripts only; diplomas and degree audits are not acceptable. Failure to provide official transcripts will result in an ineligibility rating. If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application If claiming Department of War (DOW) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: Provide a copy of the notice of separation If claiming Veteran's Preference: Provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: Provide a copy of your most recent Personnel Action Report (PAR) or SF-50

NOTE: Failure to provide the required documents may impact eligibility, qualifications determination