Management and Program Analyst, GS-0343-11/12 (FPL 12) (Direct Hire) (Open-Continuous)

We encourage you to read this entire vacancy announcement prior to submitting your application. As a Management and Program Analyst, GS-0343-11, you will be responsible for: • Provides technical assistance and direct support to management staff. • Assists with the implementation of new procedures and workflow enhancements impacting office operations. • Communicates effectively with internal and external customers regarding operational processes, service concerns, and program-related initiatives. • Completes assigned projects across multiple administrative functions accurately and on time. As a Management and Program Analyst, GS-0343-12, you will be responsible for: • Evaluates administrative functions to identify ways to improve efficiency, effectiveness, productivity, and customer service. • Oversees and executes various administrative support functions including budget, contracts, time and attendance, records, emergency preparedness, and space and facilities management. • Interprets and ensures compliance with administrative rules, regulations, and policies. • Establishes and maintains information reporting systems to track the status of administrative actions.

As a Management and Program Analyst (Consumer Education and Financial Literacy Specialist), GS-0343-12, you will be responsible for: • Developing and supporting consumer education and financial literacy content, campaigns, and outreach products. Planning, developing, and coordinating educational materials, campaign content, presentations, toolkits, digital content, and other resources that help students, parents, borrowers, and other consumers understand federal student aid and make informed financial decisions. • Analyzing customer insights, program data, and stakeholder feedback to improve consumer education efforts. Reviewing qualitative and quantitative information to identify trends, assess customer needs, evaluate campaign or content effectiveness, and recommend improvements to educational products and outreach activities. • Coordinating with internal and external stakeholders to support consumer education priorities.

Working with FSA program offices, communications teams, digital product teams, servicing organizations, vendors, schools, and other stakeholders to develop, coordinate, and deliver consumer education and financial literacy activities.

Condition of Employment: As a condition of employment for accepting this position, you may be required to serve a probationary period or trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: • your performance and conduct; • the needs and interests of the agency; • whether your continued employment would advance organizational goals of the agency or the Government; and • whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period OR trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment.

We will consider all qualifying experience, including any volunteer experience.

You may meet the minimum qualifications of this position by meeting the following education options. (GS-11) Ph.D.

OR

equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related or A combination of specialized experience and education that when taken as a percentage of the required education and experience total 100% or more. (GS-12) Education cannot be substituted for experience for this position and grade level. Foreign Education: Education completed in foreign colleges or universities may be used to meet education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying.

If you are using foreign education to meet qualification requirements, you must submit a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, please click Foreign Education.

We will review your application and documentation submitted to ensure you meet the basic qualification requirements.

You will be evaluated based on how well you meet the qualifications and competencies listed in this vacancy announcement.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), and the result of the Monster Competency Based Assessment(s) required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Non-Supervisory: Oral Communications, Writing, Interpersonal Skills, Problem Solving, Teamwork, Technology Orientation, Customer Service, Attention to Detail and Self-Management You will be evaluated to determine if you meet qualifications required, and on the extent to which your application shows that you possess the knowledge, skills and abilities associated with this position as defined in the Qualifications section. Please be sure to give examples in your resume and explain how often you used these skills, the complexity of the knowledge you possessed, the level of people you interacted with, and the complexity and sensitivity of the issues you handled. Based on the outcome of this evaluation, your application data may be further assessed by a Subject Matter Expert (SME) panel.

If your qualifications are not substantiated by your submitted resume, you may be eliminated from receiving further consideration. If you are found to be amongst the most highly qualified applicants, you will be referred to the selecting official. As part of the assessment and selection process, the selecting official may invite you to participate in a structured interview, check your references, and/or request that you submit a writing sample or complete a written assessment or exercise to further evaluate your qualifications for this position.

You may preview questions for this vacancy.

Veterans' Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email [email protected] to schedule a session with a career counselor (“Veterans Counseling Session” should be placed in the subject line of the email). Student Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education.

If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment. Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and successfully complete a pre-appointment investigation/background check. Essential/Non-Essential: This position is considered essential for purposes of reporting to work during federal government closures.

Financial Disclosure: This position does not require financial disclosure. Bargaining Unit: This position is included in the bargaining unit (American Federation of Government Employees (AFGE) Local 252). Selections: Agencies have broad authority under law to hire from any appropriate source of eligibles and may fill a vacancy in the competitive service by any method authorized.

We may make additional selections from this vacancy announcement within 90 days from the date the selection certificates are issued, should vacancies occur. We may also share selection certificates amongst program offices across the agency.

Step 1: Create a USAJOBS account (if you do not already have one) at www.usajobs.gov. Step 2: Create a resume using the USAJOBS resume builder or upload a resume into your USAJOBS account. Ensure that your resume demonstrates your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiates your responses to the occupational questionnaire.

Step 3: Upload any required documents into your USAJOBS account (must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX)). Step 4: Click "Apply Online" and follow the prompts to complete the occupational questionnaire and attach any required documents. Verify that uploaded documents from USAJOBS transfer into the agency's hiring system.

You will have the opportunity to upload any additional required documents in the agency's hiring system.

Click “Finish” to submit your application.

NOTE: You may update your application or required documents at any time while the announcement is open by logging into your USAJOBS account, clicking on "Application Status," clicking on the position title, clicking "Update Application,” and following the prompts. In order to receive consideration for this position, you must submit your complete application, including all required documents, by 11:59 PM Eastern Time on the closing date of the vacancy announcement. If the vacancy announcement has an application limit, we recommend that you submit your complete application at the time of initial application.

We will not accept any required documentation after the closing date of the vacancy announcement. If you have any questions regarding submitting your application, please contact the HR Specialist listed under the Agency Contact Information.

You must submit (REQUIRED FOR ALL APPLICANTS): A resume demonstrating your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiating your responses to the occupational questionnaire. Please limit your resume to 2 pages with the font size no smaller than 10 points. If your resume is more than 2 pages, only the first 2 pages will be reviewed and considered for the qualifications determination.

Transcript: If you meet the qualification requirements based on education you must submit an unofficial transcript that includes the following information: name of accredited institution, major(s), grades earned, completion dates, and quarter and semester hours earned. Unofficial transcripts are acceptable; however, if you are selected for the position, you will be required to produce the original official transcripts. This also applies to ED employees.

If you are claiming Veteran's Preference, you must submit: A copy of your DD-214 that shows active service and character of discharge, OR A certification of expected discharge or release from active duty under honorable conditions within 120 days from the date of application (Current Active Duty Members only); AND/OR The Application for 10-Point Veteran Preference (SF-15) AND all documents indicated on the form as proof of type of preference; AND/OR Proof of Sole Survivorship Preference (e.g., certificate of death or 100% disability as a result of serving in the armed forces). Are you claiming special priority selection rights under the Interagency/Career Transition Assistance Plan (ICTAP/CTAP)? If you are a current or former Federal employee who was displaced (for example, due to a Reduction-in-Force) and want priority consideration, you must submit the documents listed below.

Required documents for Interagency/Career Transition Assistance Plan consideration (All are required): Proof that you were displaced, such as Reduction-in-Force (RIF) notice or notice of proposed removal. SF-50s (Notification of Personnel Action) showing: RIF as the Nature of Action (Box 5B) Career or career-conditional status (Box 24 must be 1 or 2) Competitive status (Box 34 must be 1) Promotion potential or full performance level of the position from which you were or are being displaced. This is likely your appointment SF-50 for that position.

Duty location Your most recent performance appraisal showing a rating of Fully Successful or higher.

Your Federal position at the time you were displaced must be within the local commuting area for a location listed in this announcement. The definition of local commuting area varies based on duty location and hiring agency policy. To receive priority consideration, you must also be found well-qualified, which means you score 75 or higher based on this announcement's assessment rating criteria.