About This Position
About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the NAF HR Office. This is a Regular Full Time (RFT) position with a guaranteed minimum of 40 hours weekly, and with benefits (medical, dental, life insurance, retirement, 401(k), and annual/sick leave). Recruitment and retention may be authorized.
Qualifications
Who May Apply: Open to everyone.
Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 07/17/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Applicant must have progressively responsible experience in substantive personnel management and administration. Must have knowledge of and skill in interpreting and applying regulations, policies, practices and procedures covering personnel management programs.
Must possess basic computer skills. Must be familiar with personal computer applications such as Windows, MS Word, Excel, Access, and the Internet. Ability to communicate with others effectively, both orally and in writing.
Must possess skill in dealing with customers and the public. Condition(s) of Employment: Successful completion and favorable adjudication of applicable background investigation (Tier 1 Level) is required You will be evaluated on the basis of your level of competency in the following areas:
Major Duties
Program Management and Process Improvement: Serves as the primary Management Analyst for the 75th Force Support Squadron, providing data-driven analysis, process-improvement solutions, and administrative oversight for Nonappropriated Fund (NAF) programs. Identifies inefficiencies in business, HR, and operational workflows; develops automated tools, SharePoint systems, Power Automate flows, and dashboards to streamline processes and improve accuracy, timeliness, and compliance. Conducts process mapping, data collection, and trend analysis to recommend policy and procedural improvements.
Leads and documents local process-improvement initiatives aligned with Air Force and AFSVC guidance; develops implementation guides and templates to enable replication at other installations. Provides statistical reports, return-on-investment (ROI) analysis, and workflow metrics to leadership to inform data-driven decisions. Collaborates with HR and other squadron flights to develop standard operating procedures (SOPs) that improve mission effectiveness and customer experience.
Training Program Management: Serves as the Unit Training Manager (UTM) for NAF employees, overseeing the development, coordination, and execution of training programs to ensure workforce readiness and compliance. Administers onboarding, annual, and professional-development training programs, ensuring accuracy of training records and alignment with Department of the Air Force, AFMAN, and NAF policy. Manages training initiatives, including course design, scheduling, documentation, and feedback collection.
Tracks completion of mandatory training, updates training databases, and provides reports to supervisors and leadership. Coordinates training resources, ensures training materials are current and accessible, and develops tools to improve training program efficiency and engagement. Analyzes training feedback and performance data to identify emerging skill gaps and recommend improvements to programs or processes.
Records, Privacy, and Information Management: Serves as the Unit Records Manager (URM) for the 75 FSS NAF operations, ensuring compliance with federal and Air Force records-management directives. Maintains the records inventory, file plans, and disposition schedules; provides guidance to program managers on proper records maintenance, transfer, and destruction procedures. Conducts annual file plan reviews and ensures records custodians receive required training and certification.
Oversee's controlled, sensitive, and Personally Identifiable Information (PII) records, ensuring secure storage, proper access control, and accountability. Serves as the Unit Privacy Monitor, advising personnel on PII safeguarding, breach prevention, and reporting requirements in accordance with AFI 33-332 and NAF privacy policies. Serves as the Unit SharePoint Site Owner/Manager, maintaining site permissions, structure, and content to support knowledge management, collaboration, and version control across NAF operations.
Administers and monitors the Interactive Customer Evaluation (ICE) feedback system, reviewing and analyzing customer comments to identify training gaps, service trends, and areas for improvement. Compiles data for leadership reports and uses feedback insights to inform process improvements and staff-development initiatives. Performs other related duties as required.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12998948
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify.
This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
How You Will Be Evaluated
Your resume and supporting document will be evaluated against the qualifications of the position. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience.
If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process.
If selected, you may be required to provide supporting documentation. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Additional Information
Individual must fully meet qualification/eligibility/background requirements for this position. This may be designated as a Drug Testing Position Recruitment and Retention Incentives may be authorized Must be able to pass a pre-employment physical (if applicable) Must obtain and maintain Security Clearance U.S. Citizens and Non-U.S.
Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation. Male applicants born after December 31,1959, must be registered for Selective Service.
Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
This position is included in a bargaining unit. Union Name: Local 1592 American Federation of Government Employees
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 07/17/2026 to receive consideration. To begin, click Apply to access the online application.
You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before it is submitted.
Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position.
Complete the online application, verify the required documentation is included with your application package and submit the application.
You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
Required Documents
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement: Resume Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Statement of Service Diploma/ GED Disability Letter (VA) License Other (1) Other (2) PCS Orders Professional Certification Proof of Marriage Status Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Transcript As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
You may sanitize these documents to remove another person's personal information before you submit your application.
You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.