LODGING FACILITY MANAGER NF4

Responsible for management control and efficient operation of multiple Marine Lodge (ML) facilities with guest rooms and suites located on MCAGCC Marine Corps Installation. Coordinates across multiple facilities and ensures operational and staffing synergies are achieved. Responsible for onsite Guest Services and Guest Reception Desk, Housekeeping, Laundry, Supply, Finance, and Maintenance functions, including grounds maintenance within 50 feet of the facility.

May work at the Guest Reception Desk or in Housekeeping on an as needed basis. Oversees guest satisfaction process and works to ensure that services and facilities meet the needs and expectations of patrons. Inspects no fewer than ten (10) guest rooms and / or billeting spaces on a weekly basis; documents inspections and forms action plans to address any noted deficiencies.

Provide direction, encouragement, recognition, and leadership to all Marine Lodge staff. Conducts regular meetings with hotel staff to ensure consistent operations and fosters a workplace culture of hospitality and service. Interview and hire associates, and oversee the onboarding, training, and professional development process for all staff.

Engages with other MCCS activities aboard the Installation to ensure partnerships and cross-selling opportunities are met. Implements new policies or innovative promotions that increase occupancy rate, deliver quality guest service and maintain the required level of profitability. Develop and implement strategies/procedures to ensure safety and security of occupants.

Conducts internal sales. Develops and coordinates marketing materials. Coordinates with counterparts in the local hotel/motel industry to arrange space at a reasonable rate for patrons when space is not available at Marine Lodge.

Analyzes and reports on facility operations and business performance using key metrics. Performs analysis of profit and loss statements, performance metrics and business analytics to improve operational performance. Recommends and directs action when data shows unfavorable trends and deviations from plans.

Develops long range plans in conjunction with internal operating directives. Plans, organizes work and manages internal resources to ensure maximum productivity and economies. Prepares financial plan, budgets, inventories, cost controls, and related records and reports.

Conducts forecasts of revenues and expenses. Maintains a capital improvement plan and administers refreshes and renovations based on direction given by MCHS Official Lodging Program Manager. Reviews the financial status of the assigned activity and recommends changes considered necessary.

Either directly or indirectly through subordinate supervisors, manages activity employees. Schedules work, appraises performance, counsels assigned personnel, and recommends personnel actions. Effectively supports the Marine Corps Equal Employment Opportunity policy, and ensures compliance with fire, safety, security, sanitation and other environmental issues.

Manages property resources and provides advice on renovations and improvements. Maintains and enforces security for funds, merchandise, operating supplies and equipment to preclude or minimize the potential for fraud, waste and abuse. Provides World Class Customer Service with an emphasis on courtesy.

Models hospitality at all times to both internal and external customers. Assists guests and communicates positively in a friendly manner. Takes action to solve problems quickly. Participate in professional hospitality training on an ongoing basis.

Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned.

EVALUATIONS:

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status. SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959, and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions.

You must be able to show proof of registration or your exemption, as part of the required suitability background investigation. GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities.

If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation.

The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).

For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. IF APPLICABLE, INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=77682&PostingSeq=1. Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Please include the below list of required documents with your application: Education/certification certificate(s), if applicable. If prior military, DD214 Member Copy If you are an Active Duty Service member who will be retired from service within 120 days of the application date, you must submit a DD214 or Statement of Service with your application to receive further consideration for any regular part-time or full-time positions. In accordance with 5 USC § 3326, recently retired Servicemembers are subject to a 180-day waiting period before they may be appointed to Federal service, regardless of hiring authorities.

When applicable and all requirements are met, those candidates must have submitted the required documentation at the time of their application before an agency can request a waiver.

Note: For positions that require a degree, certification, and/or specific education requirements (e.g., a minimum number of credit hours toward a degree), applicants must submit supporting documentation (e.g., transcripts, diplomas, certifications) at the time of application. Applications that do not include the required documentation may be determined ineligible, as minimum qualifications cannot be verified. Be advised - the Family Member Employment Assistance Program (FMEAP) can help assist all Military affiliated family members and Veterans with their job search.

The FMEAP offers a range of services, including job search assistance, resume support, mock interviews, and more. To access these resources, please call 760-830-4030 or email [email protected].

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