Learning Management Systems Specialist
About This Position
The position is for the Air Traffic Organization (ATO) Technical Training Directorate, Technical Curriculum Architecture Team. The position serves as a Learning Management System Specialist providing support to the Blackboard Node Administrator. Performs multiple, varying, and complex assignments under minimal direction to support the Directorate's training activities.
Qualifications
To qualify for this position at the I band level, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to the FV-H, FG/GS-11 level. This experience is typically related to the line of work of the position to be filled, which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been at least equivalent to the next lower level in the normal line of progression for the occupation in the organization.
SPECIALIZED EXPERIENCE is defined as: Experience coordinating with system administrators to ensure accurate course deployment and functionality across platforms. Experience loading and activating courses, enrolling users, and identifying content integration problems. You should include relevant examples of the specialized experience in your work history.
Errors or omissions may impact your rating or may result in you not being considered. Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE.
You may be asked to provide evidence or documentation that you have this type of experience later in the selection process.
Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification. Applicants who fail to demonstrate possession of any of the above criteria AND who do not provide the required documentation will receive no further consideration for this position.
Applicants may be asked to verify information on your application for employment with the FAA. All qualification requirements must be met by the closing date of this vacancy announcement. Eligible applicants meeting the minimum qualification requirements and/or selective placement factor(s) (SPF) may be further evaluated on the Knowledge, Skills and Abilities (KSA) and/or Quality Ranking Factor (QRF) listed in the announcement.
Based on this evaluation, applicants will be placed in one of the following categories: (1) score order; (2) category grouping; or (3) alphabetical, and referred to the selecting official for selection consideration.
Major Duties
The Learning Management System Specialist provides technical and program support for Blackboard Ultra and the Tech Ops Distance Learning Program. Applies experience and comprehensive knowledge of learning management systems (LMS), training operations, and related policies to plan, coordinate, and execute complex work with minimal direction from a project/program manager or more experienced specialist. Acts as a contributing specialist on large work activities that support the Blackboard Ultra learning management system and the Tech Ops Distance Learning program within the Technical Curriculum Architecture Team.
Manages the day-to-day operations in Blackboard Ultra, including loading and activating courses, adding users, and enrolling instructors and course builders. Ensures course content is properly integrated by coordinating with eLearning Representatives (eLReps) and resolving content-related issues or routing them to the appropriate technical resource. Uploads acceptance test results and maintains required course documentation.
Works across functional and organizational lines to assists the eLMS administrator with creating and adding Directorate-specific courses in both systems and verifies that courses function correctly across platforms. Supports initial course development and assists eLReps with the deployment of Blackboard courses. Participates in User Acceptance Testing to identify issues and confirm that content communicates correctly between Blackboard Ultra and eLMS.
Researches, analyzes, and resolves requests related to exam retakes, bypass exams, and waivers in accordance with established policies. Makes authorized updates to test status (Pass/Fail, Lock/Unlock) and advises management on available options based on test or course outcomes. Handles sensitive information, including personal identifiable information (PII), in accordance with policy requirements.
Generates, reviews, and distributes Blackboard and eLMS reports related to user activity and course completions. Responds to questions about Blackboard content, course access, and system processes. Researches and explains procedures related to Blackboard¿eLMS integration and course or scheduled offering management.
Established policies/procedures provide guidance for most assignments but allow considerable discretion for employee to select the most appropriate approach(es) or develop new approaches. Assignments regularly require interpretations of internal and external policies and extrapolations from precedents. Resolves most problems and work issues without the assistance of a manager, project/program manager, team leader, or more experienced professional.
Develops and recommends approaches to address current and anticipated problems and issues. Works with management and/or the Blackboard System Administrator to solve problems. Works with internal and external stakeholders to share information, provide data, and explain the status of assignments.
Serves as a point of contact to provide guidance on the application of policies and procedures. May communicate Federal Aviation Administration (FAA) positions on training-related policies and procedures to internal and external partners. Supports the Air Traffic Organization (ATO) Blackboard/eLMS network by coordinating and leading meetings.
Coordinates with the electronic learning management system (eLMS) administrator in creating and adding Directorate specific courses in both Blackboard Ultra and eLMS, ensuring courses function properly between Blackboard Ultra and eLMS. Provide support and guidance for initial development of courses and assists the eLRep with the deployment of the organization¿s Blackboard courses. Participates in Blackboard User Acceptance Tests to identify problems and verify that content works correctly in Blackboard and communicates properly with eLMS before it is launched to the technical workforce.
Conditions of Employment
We are not accepting applications from noncitizens.
Education
Education may not be substituted for experience.
How You Will Be Evaluated
IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.
Additional Information
We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty.
FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements NOTES: 1) As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of Knowledge, Skills, and Abilities (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSA section, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA.
Your work history examples should be specific and clearly reflect the highest level of ability.
Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided.
Your answers may be adjusted by a human resource specialist as appropriate. 2) This position is covered by the FAA Core Compensation plan. Additional information about core compensation is available on the following website: http://jobs.faa.gov/FAACoreCompensation.htm 3) This Level 5 (Moderate Risk; Public Trust) position requires favorable adjudication of a Minimum Background Investigation (MBI) background investigation prior to appointment, unless a waiver is obtained. This is not a bargaining unit position. Links to Important Information: Locality Pay, COLA
How to Apply
Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position.
You must apply online to receive consideration.
Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register. RESUMES ARE LIMITED TO TWO PAGES.
IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Relevant work experience: should align to the Job Announcement and address all required qualifications and include job title, employer name, start/end dates, number of hours worked per week. Education, certification or licensure: If required, education should include school/institution name, completion date, degree type and GPA.
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies.
Required Documents
Only supplemental documentation (e.g., transcript, certifications, SF-50, and/or veterans¿ documentation) will be accepted in combination with your online application. These documents must be uploaded or faxed to 202-267-7032 or 1-866-291-3009 on or before the closing date of the announcement. All submitted documents must reference the announcement number.
ALL applicants MUST submit the following: (1) resume with complete work history; and (2) a copy of your most recent SF-50 (Notification of Personnel Action). For guidance on how to create a Federal resume, visit http://www.archives.gov/careers/jobs/forms/resume-guide.pdf. Failure to submit all required documents by the closing date will result in a finding of ineligible.
We are not responsible for incomplete, illegible or missing documents. Please DO NOT email your application documents. We cannot accept documents received via the email system. Documents sent via email will NOT receive consideration.
If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement.
You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.