IT System Administrator GS 7/9

Provide technical support to all levels of personnel concerning the implementation and daily operations of the computer systems and individual microcomputer functions in the office. Serve as point of contact of user complaints concerning computer malfunctions; analyzing and troubleshooting error conditions of varying complexity. Review operational needs to detect, diagnose, and resolve significant problems or error conditions relating to computer or related IT products and services.

Maintain and update inventory of computer equipment and identify their configuration and location within the office. Support the planning and modification or development of complex systems involving non-standard Bureau operating systems or those involving complex integrated systems.

Must be a U.S. citizen. Must have (or be able to obtain) a valid driver's license. Must be able to obtain a Top Secret-SCI clearance. Some travel may be required.

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows: GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.

GS-9: Applicant must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B.

OR

J.D., if related. Degrees must be in one of the following fields: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

Your application will be evaluated using the FBI's Candidate Rating Procedures.

Your resume and supporting documents will be reviewed to verify that you meet the job qualifications listed in this announcement and will be compared against your responses to the online assessment questionnaire. If your self-assessment in the vacancy questions is not supported by details in your resume or supporting documents, you may be disqualified from the Most Competitive category. Veterans' preference will be applied.

Applicants must meet the qualification requirements by the closing date of this announcement. If you are found minimally qualified, your application will move forward to additional phases of the review process. The first five competencies/The competencies will be used in a Structured Resume Review to objectively evaluate applicant resumes. Do not provide a separate narrative written statement. Rather you must describe in your resume how your past work experience demonstrates that you possess the competencies identified below.

Your resume should demonstrate that you possess the following competencies. All applicants will be rated on the following Competencies: Collaboration Communication Customer Service Flexibility/Adaptability Organizing and Planning Problem Solving/Judgment System Maintenance

The salaries listed above are the Base rate of pay for federal employees on the General Schedule (GS) pay scale. Please be advised that in some locations the IT Specialist (Sysadmn/Custspt) position may fall under a Special Rate Table. Special Rate Tables 999B, 999C, 999D, 999E, 999F, 999AA, 999AH, and 999AP may be used based on location and/or grade.

In order to recruit and retain highly qualified candidates, a recruitment incentive may be offered for eligible candidates. Current federal employees may be eligible for a relocation incentive. To be eligible for a relocation incentive, proof of change of residency will be required.

Prior to receiving a recruitment or relocation incentive, an employee must sign a written service agreement to complete a specific period of employment with the FBI at the new duty station.

To apply for the IT Specialist GS 7/9 position, please click here. The official title of this position is IT Specialist SysAdm/Custsspt.

A two-page resume that outlines relevant work experience and associated start and end dates. Resumes exceeding two pages will not be considered. A complete assessment questionnaireOther supporting documents (if applicable): College transcripts, if qualifying based on education or if there is a positive education requirement.

Notification of Personnel Action, SF-50; not applicable to current FBI employees. Most recent Performance Appraisal; not applicable to current FBI employeesVeterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later. Memorandum for Record (MFR): Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position.

If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation: Percent of time worked in the particular position (cannot conflict with main duties. The month/year work beganFrequency worked (i.e., daily, monthly, etc.) Specific duties performed.