About This Position
This position is in the Administration and Support Division, a subordinate organization of the Office of Security Assistance & Operations, Bureau of International Narcotics and Law Enforcement Affairs (INL/SAO). The incumbent serves as an Information Technology Specialist, reporting to the Branch Chief.
Qualifications
Applicants must meet all the required qualification requirements described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.
NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail - Evaluates machine usage and based on current usage patterns, develops acquisition plans to support future expansion and usage needs.
Customer Service - Advises other specialists and managers on implementation of new or enhanced IT systems including providing on the job and formal training. Oral Communication - Communicate complex technical requirements to non technical personnel. Problem Solving - Coordinates the resolution of system problems by identifying problems and meeting with users, managers, and hardware/software vendors to discuss options.
AND Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience providing technical and professional guidance in the field of information technology to accomplish the mission. Experience Identifying and evaluating of appropriate, including new and emerging technologies which can be adapted to these emergency situations.
Experience investigating systems problems, including the performance of e mail operations, and works directly with customers.
NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-13 position.
Major Duties
Exercises overall responsibility for the continuing functionality of all servers in the Bureau's enterprise LAN that supports Department wide mission critical functions.
Advises other specialists and managers on implementation of new or enhanced IT systems including providing on the job and formal training for new and revised methods and techniques for resolving IT issues.
Ensures the accomplishment of system modifications and enhancements. Redesigns systems to accommodate changes in user requirements, regulations, policies, legislative changes, or new technology.
Investigates systems problems, including the performance of e mail operations, and works directly with Bureau customers
May participate in seminars, conferences, and other professional meetings to exchange information on program related matters. He/She may serve as a member of ad hoc committees and study groups both internally and externally to DOS.
Education
Education requirements do not apply to this vacancy announcement.
How You Will Be Evaluated
Once the application process is complete, a review of your resume limited to two pages will be conducted and evaluated by an HR specialist to determine if you are qualified for this job. Resumes longer than two pages will be deemed ineligible and will not be considered further.
Your qualifications will be evaluated on the following competencies: • Skill in applying advanced IT principles, concepts, methods, standards, and practices sufficient to develop and interpret policies, procedures, and strategies • Skill in oral and written communication to prepare and present briefings to senior management officials on complex/controversial issues • Ability to establish liaison at all levels throughout the Bureau and other agencies, as well as with public vendors, to exchange relevant information. • Knowledge of applying interrelationships of multiple IT specialties. Agency Career and Interagency Career Transition Assistance Program (CTAP and ICTAP) candidates must be rated "Well Qualified" and submit the supporting documents listed under the required documents section of this job to receive consideration for selection priority. To be considered well-qualified,
in addition to meeting minimum qualifications, candidates must demonstrate proficiency in some, but not all of the major aspects of the position.
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Additional Information
For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or [email protected]. If eligible, situational telework agreements may be permitted with supervisory approval. [REMOVE content, as appropriate, for the position].
Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
How to Apply
Prepare your application in USAJOBS To start your application, click Apply and we'll walk you through the process to attach a resume and any required documents. During the application process you can review, edit, delete, and update your information. We'll automatically save your progress as you go, so you won't lose any changes.
You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process. STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.
STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume. STEP 3: Complete the online assessment questions. STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.
To learn how to view the status of your submitted supporting documentation and application, visit the Application Instructions section of our agency's Civil Service selection process site. Technical assistance with your on-line application is available through the Help Desk at [email protected] or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET Alternate Application Procedures If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package.
Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m.
ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.
Required Documents
All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
- Resume limited to two pages showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered.
Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions. Resumes longer than two pages will be deemed ineligible and will not be considered further.
- Most recent SF-50s (Notification of Personnel Actions) that show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required information (e.g., promotion, within-grade increase, and separation SF-50s).
Award SF-50s often do not show the required information. [3. Transcripts, if applicable and you are qualifying based on education. See the Qualification and Education sections of this announcement for more information.
If selected, an official/sealed college transcript(s) will be required to verify education prior to employment. REMOVE IF N/A FOR JOA] [4. Other Qualification Documentation (e.g. certificates, certifications, etc.), if applicable.
See the Qualification section of this announcement for more information. REMOVE IF N/A FOR JOA] 5. Performance appraisal. Submit your most recent (i.e., usually within the last 18 months) final (not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal.
- CTAP eligibility documentation (e.g., reduction-in-force (RIF) separation notice, certification of expected separation, etc.).