About This Position
This announcement is for IT Specialist (CUSTSPT/SYSADMIN), located in the Department of Justice, Chief Information Officer, Cybersecurity Services Staff, National Classified Systems Directorate in Washington, DC. The incumbent is responsible for planning and directing Service Desk operations, customer service support, IT systems administration, and configuration management activities.
Qualifications
To qualify for the position of IT Specialist (CUSTSPT/SYSADMIN), at GS-2210-13, you must meet the qualification requirements listed below. Basic Qualifications (2210 series): Please refer to the OPM IT Management Series 2210 Qualification Standard for the specific experience requirements for the GS-12 and above positions. AND Specialized Experience: To qualify for the GS-13 grade level, you must have one (1) year of specialized experience equivalent to at least the GS-12 grade level in the Federal service, or comparable non-Federal experience.
Specialized experience is defined as experience performing the following duties: Provides IT systems administration, customer support, service desk, and information security support. Plans and coordinates the installation, operation, and maintenance of hardware and software systems.
You MUST meet all qualification requirements, including time-in-grade, by 07/08/2026 of this announcement.
Your resume must support your responses to the application questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the Required Documents section for important notes about what must be included in your resume.
After you submit this application, you will receive an e-mail informing you that a USA Hire assessment is required of you.
You will have 48 hours from the closing date of this announcement 07/08/2026 to complete the assessment as this assessment is part of your application.
Major Duties
The duties and responsibilities for a IT Specialist (CUSTSPT/SYSADMIN) GS-2210-13 generally include, but are not limited to, the following: Identifies and resolves recurring incidents, ensuring system performance. Oversees the evaluation and deployment of system patches and upgrades. Develops standards and criteria for assessing system performance. Performs system maintenance to support mission-essential operations. Plans customer support services to meet mission-essential needs.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For the GS-13 level, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted.
How You Will Be Evaluated
Once the announcement closes, a review of your resume and supporting documentation will be conducted by the HR Specialist. This information will be compared against your responses to the application questionnaire to determine your eligibility for Federal employment, and then whether you are qualified for this particular position. If a determination is made that you have inflated your responses when compared to your background information, you may be deemed ineligible.
Additionally, you must meet the area of consideration (see above). Applicants who do not meet this are ineligible for consideration. Basis of Rating: DOJ's Merit Promotion Procedures will be used to evaluate candidates.
Your qualifications will be evaluated on the following competencies (knowledge, skills, and other characteristics): Accountability Attention to Detail Computer Skills Customer Service Customer Service Decision Making Flexibility Influencing/Negotiating Information Systems/Network Security Information Technology Program Management Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Attention to Detail Customer Service Decision Making Information Management Interpersonal Skills Oral Communication Problem Solving Teamwork Technical Competence Your USAHIRE assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments. Due Weight for Performance: Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process.
Due weight for performance applies to federal and non-federal work. If you would like to preview the application questionnaire, please see: https://apply.usastaffing.gov/ViewQuestionnaire/12988260
Additional Information
Additional selections may be made from this announcement. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin.
EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. More information can be found here: https://www.justice.gov/jmd/media/1425556/dl?inline. DOJ Reasonable Accommodation Policy: Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate.
Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. The DOJ Reasonable Accommodation policy can be found here: https://www.justice.gov/jmd/reasonable-accommodation#policy Selective Service: If you were born male, on or after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law.
Additional information is found at: www.sss.gov. *Continued under Benefits
How to Apply
To apply for this position, you must complete the online questionnaire and submit your supporting documentation.
Your complete application package must be submitted by 11:59 PM (EST) on 07/08/2026 to receive consideration.
Click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before it is submitted.
Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position.
Complete the online application, verify the required documentation is included with your application package, and submit the application.
After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder. If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments.
Click here for Computer System Requirements (https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_System_Requirements) Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account. NEED HELP?
If you need help with USAJOBs or the application process, please see the USAJOBS Help or Application Manager Online Help websites which includes information on managing your account, creating an application, uploading documents, etc. Reasonable Accommodation: To request reasonable accommodation for any part of the application and hiring process, please contact Ebony Stephenson at [email protected] for assistance.?
Required Documents
It is your responsibility to carefully review the list of required documents below and submit the necessary documentation based on your eligibility. Resume SF-50/ Notification of Personnel Action Resume - All Applicants: You must submit a resume (a two page or less resume is required) containing the following pieces of information for each job entry listed in your employment history: Official position title, Employer name and contact information, Start and end dates (including month and year), Indicate full-time or number of hours worked per week if part-time, and A list of duties performed and accomplishments. SF-50: You must submit your most recent SF-50 (Notification of Personnel Action).
Do not submit an award SF-50, these do not contain sufficient information about your appointment.
Your SF-50 should list the full position title, series, grade and step, organization, duty location, service computation date, effective date, and your service type and tenure status. Most recent performance appraisal: Must submit a signed copy of your most recent performance evaluation or appraisal showing your final rating. If a performance appraisal is not available submit a statement explaining why one is not available.
Awards: Submit a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available. CTAP eligibility documentation: A copy of your RIF separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; a Certificate of Expected Separation ; or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, or a notice of eligibility for discontinued service retirement).
A copy of your most recent performance appraisal and SF-50 "Notification of Personnel Action" noting current position, grade/band level, promotion potential, and duty location.