IT SPECIALIST (CUSTSPT)

A GS-2210-11, IT SPECIALIST (CUSTSPT): Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plans, coordinates, installs, and continuously analyzes system design, hardware and software. Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.

Serves as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants. Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system/functional resources. Troubleshoots and diagnoses system failures to isolate source of problems.

Provides customer technical assistance and support for all users. Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services. Works with customers to ensure efficient operations which support each units' requirements.

Tracks life of system equipment, prepares and provides analyses to determine future maintenance and replacement costs to help justify budget submissions. Promotes use of assigned systems by providing instructions to functional area users on IT/communications processes and procedures associated with each supported system. Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services.

Identifies and documents system requirements for specific needs of customers. Recommends methods and procedures and coordinates corrective action to optimize utilization of present equipment. Ensures upgrades to the base IT and communications infrastructure are identified and assists customers in developing and submitting recommendations for additional equipment and funds.

Identifies potential performance or capacity problems. Responds to trouble reports by analyzing problems, providing solutions, and recommending actions necessary to avoid future difficulties such as enhancing, replacing, or modifying existing equipment. Provides orientation in the use of new or changed technology.

Provides formal or informal training to ensure users understand the interrelationships of the system and are able to operate the system without undue difficulty. Prepares user manual or instructions for assigned applications. Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software.

Based upon the results of studies and the analyses of trends in usage and system problems, determines the feasibility of significant modifications vs. replacement to improve reliability. Participates with operating officials, system users, and others in progress review of established systems to determine the reliability, productivity, and user friendliness of the existing system hardware and software. Examines and evaluates alternative means of satisfying user requirements and makes recommendations to management regarding the most effective and efficient approaches.

Coordinates frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations. Secures operating authority, and ensures minimal interference by ANG radio frequency (RF) operations. Analyzes RF spectrum requirements and determine compatibility with other users considering transmitter and receiver specifications, antenna data, emission characteristics, and modes of radio wave propagation.

Reviews and validates radio frequency allocations. Maintains frequency records and associated databases. Examines spectrum allocation data and frequency assignment records to determine suitability of specific equipment planned for deployment.

Provides spectrum management guidance to units deploying equipment in support of contingency, exercise, or wartime requirements. Uses detailed knowledge of concepts, principles, methods, and practices with sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts. Adheres to management control plan requirements by conducting self inspection and staff assistance visits.

Resolves identified discrepancies. Other duties as assigned.

MILITARY REQUIREMENTS: Military Grades: E4 - E7 Desired Military Assignments: 1D7X2R - Applicants need not be assigned to the position or possess the AFSC to apply or be considered for selection. Selected applicant must be assigned to a compatible Military position and attain AFSC within 1 year of appointment action. - May be required to successfully complete a trial period. - Participation in direct deposit is mandatory. - Males born after 31 December 1959 must be registered for Selective Service. - Must maintain membership in the WA Air National Guard for continued employment. - Must be able to obtain and maintain the appropriate security clearance of the position. - This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position. - Position requires ability to establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission. - May occasionally be required to work other than normal duty hours; overtime may be required. - The duties and responsibilities of your job may significantly impact the environment.

You are responsible to maintain awareness of your environmental responsibilities as dictated by legal and regulatory requirements, your organization, and its changing mission.

Education Requirements: High School Diploma or GED Substitution of Education for Specialized Experience: Ph.D.

OR

equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D.

OR

equivalent doctoral degree All academic degrees and coursework must be from accredited or pre-accredited institutions Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position. If you are selected for a vacancy that requires a specific degree and/or coursework you will be required to provide official transcripts prior to appointment.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position.

You may also be excluded from consideration if you indicate that you are unwilling to accept the lower grade and a determination is made that you are not qualified at the higher grade. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration. Verbiage displayed on your resume or application must contain your own words.

You may refer to position descriptions, as well as the general and specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received in verbatim will not be considered. In your resume you will need to address the general and specialized experience listed above. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities, and other characteristics).

NOTE: You do not have to respond to the KSA's separately but your resume should contain sufficient information to demonstrate possession of the KSA's. Knowledge of applying analysis concepts to IT network systems and independent IT platforms, integration methods, performance tuning methods, test and evaluation methods and procedures, IT security principles and methods plus, project management principles and methods sufficient to plan and coordinate the installation of new products or equipment. Knowledge of performance measurement tools, systems testing and diagnostics, COTS products, Internet technologies, analytical methods and practices, requirements analysis techniques in order to: test and optimize the functionality of the systems, networks, and data.

Ensure optimal use of commercially available products and represent the organization in interactions with other organizations. Ability to gather facts and use effective analytical and evaluative methods to assess information, plan the sequence of actions necessary, make sound decisions, and solve a variety of complex IT device and infrastructure problems. Practical knowledge of electronic principles and scientific theory with formulas such as, core memory, interface circuits, digital data transmission, microwave, antennas, signal behavior, amplifications, and display to perform analysis, integration, interoperability, and to diagnose conflicts in complex electronic ground communications/operational systems consisting of numerous complex integral components.

Knowledge of operational and performance characteristics of systems to develop procedures/policies/practices to ensure customer requirements are met.

- Certain incentive(s) may be available pending funding and approval but are not guaranteed. - MUST HOLD 1D7X2R AFSC OR OBTAIN WITHIN 1 YEAR OF HIRE. - If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx). - Military Technicians are ineligible for enlistment, retention, and student loan repayment bonuses. Acceptance of a Technician position will terminate these incentives. - Military Technicians in the excepted service will wear the appropriate uniform while performing as a Technician. - Veteran's preference does not apply to National Guard Technician positions in accordance with Title 32 USC 709 (f). - May be required to successfully complete a trial period. EQUAL OPPORTUNITY: The WA National Guard is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.

If you are unable to upload a document online please send the document via email to our WA HRO Distro Box.

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 PM (EST) on 07/08/2026 to receive consideration. Failure to submit all required documents by the closing date will result in disqualification. To begin, click Apply to access the online application.

You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package.

You will have the opportunity to upload additional documents to include in your application before it is submitted.

Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position.

Complete the online application, verify the required documentation is included with your application package, and submit the application. To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/

To apply for this position, you are required to submit a complete application package. If you fail to provide this documents/information, you will be marked as having an incomplete application package and will not be considered any further. A complete application package includes: Resumes must be in your own words. Resumes that are verbatim, from this announcement, will not be considered.

Resume must NOT exceed two (2) pages, IAW Merit Hiring Plan and must include: Contact information Full Name Email Address Phone Number Relevant work history that demonstrates specialized experience for the position you are applying to Position Title Organization/Department/Unit Hours worked per week Dates (format must include Month and Year) you were/are employed and physically performing the work. Omit extended leave from your employment history. For example, if you hold a federal job but were on military leave for two years, do not list those two years under that position.

Duties performed Series and grade for federal positions, if held Resumes exceeding 2 pages will not be considered. For more guidance please see new resume guidance. If your resume includes the below listed content, it will not be used to make an eligibility/qualification determination, and you will not be considered for this vacancy.

Classified or government sensitive information Social Security Number (SSN) Photos of yourself Personal information, such as age, gender, religious affiliation, etc. Mil Form 174 Mil Form 174 is required. Applications without the Mil Form 174 will not be considered If you do not have prior military service, please indicate so on the form. (This position requires Military membership in the Washington State Air National Guard).

Other support documentation (optional or required based on the vacancy announcement) Cover Letter DD-214 SF-50 (latest non-award SF-50) Transcript (s) *For current Guard/Reserve members, please document your military work experience as follows: (You may adjust the format, so that you do not exceed the two (2) page resume limit, as long as your resume clearly reflects your military employment history.) List month joined (to/from) based on your enlistment contract (DD4) or (Oath) for Officers. If you have gaps in service, list them separately. Example:04 Sep 2019 to 03 Sep 2023 Washington Air National Guard Traditional Member 20 hours per month POSITIONS TITLE MOS/AFSC Personnel Superintendent 3S091 Duties Military Orders During this period: (list multiple periods if everything else is the same: Order Type, Duties, & Purpose) 04 Nov 2019 to 03 Dec 2019, 40 hours per week 15 Mar 2020 to 14 May 2020, 40 hours per week Type of Order: ADOS/AT/ST/AGR Order Purpose: Duties: *If there are multiple purposes on a single order (ie.

BMT then Tech Training/AIT), list specific periods. Example: Order cover 02 Sep 2020 to 12 Mar 2021: List 02 Sep 2020 to 01 Nov 2020 as BMT and 02 Nov 2020 to 12 Mar 2021 as Tech Training/AIT For access to Required Documents please refer to: http://mil.wa.gov/federal-human-resources