IT SPECIALIST (APPSW) (STEM)

We are committed to: Teamwork: Partnering at all levels and across organizational boundaries for mission accomplishment. Integrity: Adherence to the highest legal and ethical principles in our responsibilities. Excellence: Unrivaled defense intelligence expertise. Service: Putting the welfare of the Nation and commitment to our mission before oneself.

ASSESSMENT FACTORS 1. Leads and/or coordinates special projects, teams, tasks, and initiatives that involve overseeing multiple ongoing highly complex IT-related matters in parallel. Closely collaborates across different work units/offices, directorates, Commands, and/or other agencies. 2. Analyzes key information and evaluates the effectiveness of alternative solutions, courses of action, and strategies needed to address complex, controversial, and multi-faceted issues. 3. Serves as subject matter expert and advises IT experts across DIA, the Commands, and/or other agencies on a variety of IT initiatives, programs, and/or projects. 4. Demonstrates polished oral and written communication skills to compose, tailor, and deliver original presentations and papers on abstract and exceptionally complex questions or issues in a way that allows a varied audience to understand the intended message and objectives. 5. Independently anticipates needs and identifies problems and the short-and long-term consequences for the client, component, directorate, Agency or Intelligence Community. HIGHLY DESIRED SKILLS 1. Technical Expertise in IT Systems: A strong proficiency in troubleshooting, maintaining, and upgrading enterprise desktop services and user devices is essential. a. This includes expertise in hardware installations, software applications, and knowledge of various IT peripherals to ensure efficient performance and quick resolution of technical issues. 2. Leadership and Team Management: Demonstrated ability to lead and manage a team of IT specialists effectively, including mentoring, training, and coordinating their efforts to meet customer needs. a. Strong leadership skills help promote collaboration, enhance team performance, and ensure that service delivery aligns with the organization's objectives. Individual Occupation Requirements ALTERNATIVE A All Applicants must meet the following minimum qualification requirements in order to be considered for this position: Requirements may be met either through Education and/or Experience and/or a combination of both. Education: All academic degrees and coursework must be from accredited or pre-accredited institutions. The coursework must be either undergraduate or graduate and must include a minimum of 24 semester hours in one, or a combination of the following: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. Level/Education: GG-07 : One (1) full year of graduate level education; or Bachelor’s degree with superior academic achievement GG-09: Master’s degree or equivalent graduate degree; OR two (2) full years of progressively higher level graduate education leading to a master’s degree or equivalent graduate degree GG-11 and above: Ph.D or equivalent doctoral degree; OR three (3) full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree Experience • Must be IT-related (paid or unpaid); • May have involved the completion of specific and intensive training (for example, IT certification); • Should have equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position and should have been gained in the same or related field as the work of the position being filled; • Should have been gained in the IT field or through the performance of work where the primary concern was IT; • Should consist of at least one year at a level equivalent to the next lower GG level; And • Must have demonstrated each of the following four competencies: 1. Attention to detail: thorough when performing work and conscientious about attending to detail; 2. Customer Service: works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations, knows about available products and services and is committed to providing quality products and services; 3. Oral Communication: effectively expresses information, takes into account the audience and nature of the information, makes clear and convincing oral presentations, listens to others, attends to nonverbal cues and responds appropriately; 4. Problem Solving: identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives and makes appropriate recommendations. and Specialized Experience 1. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. ALTERNATIVE B GS-5 and GS-7 (or equivalent): Education: All academic degrees and coursework must be from accredited or pre-accredited institutions. Level/Education: GG-05 (or equivalent): Bachelor's degree in any field GG-07 (or equivalent): One (1) full year of graduate level education; OR supervisor academic achievement. Education must demonstrate the competencies/knowledge, skills, and abilities necessary to do the work. OR Experience Experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, certification), as appropriate. For all positions, individuals must demonstrate they have experience in each of the four competencies listed below; the experience does not have to be IT-related. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience for GS-7 (or equivalent): Positions at GS-7 (or equivalent) require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled.