IT Spec (ENTARCH) "Platform/site Reliability Engineer", GS-2210-14 FPL GS-14 (DE)
About This Position
These positions located in the Federal Student Aid (FSA), Chief Technology Office Technology Operations Division. FSA is modernizing the systems that serve over 17 million students and power more than $120 billion in financial aid each year. We are building a team of senior platform and reliability engineers to strengthen the technical foundation of one of the federal government's highest-impact digital ecosystems.
Qualifications
Selective Placement Factor You must meet the following selective placement factor: Candidates must possess any combination of the following certifications from a recognized professional organization at the time of hire and acceptance of the position: IT Information Library v4 (ITIL) Project Management Professional (PMP) AWS Certified Advanced Networking Certified Information Systems Security Professional (CISSP) Certified Cloud Security Professional (CCSP) F5 Networks Certified Technology Specialist Applicants who do not meet the Selective Placement Factor will be rated as not qualified and will not receive further consideration for this position. Minimum Qualification Requirements You may meet the minimum qualifications for the GS-14, if you possess the specialize experience. Specialized Experience for the SUPVY IT Specialist (Project Manager), GS-2210-14 One year of experience in either federal or non-federal service that is equivalent to at least a GS-13 performing two (2) out of three (3) of the following duties or work assignments: 1.
Direct technical experience designing, deploying, and operating scalable cloud platforms using Infrastructure as Code (IaC), CI/CD, containers, and automated security controls to accelerate engineering delivery and ensure compliance.
- Direct technical experience enhancing reliability and observability for distributed systems, including use of tracing/metrics/logs for observability, SLO/SLA development, incident response and analysis, and/or measurable performance/automation improvements.
- Experience translating platform and reliability engineering concepts into clear documentation, technical standards, and architecture guidance for non-technical audiences, and influencing engineering practices across multiple teams. Basic Experience Requirements You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs).
You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).
- Skill in designing and implementing cloud and hybrid network solutions, including reusable platform services, container environments, identity integrations, and infrastructure components.
- Skill in applying systems engineering and Site Reliability Engineering (SRE) concepts to ensure reliability, performance, scalability, security, and maintainability across complex, multi-cloud environments.
- Knowledge of platform and reliability engineering principles and the ability to apply them through real-world implementation, debugging, optimization, and modernization of cloud environments.
- Skill in computer engineering cloud automation, observability tooling, testing frameworks, and Continuous improvement/Continuous development (CI/CD) pipelines, including telemetry, logging, alerting, and distributed tracing.
- Ability to leverage modern cloud, data, and security technologies to design, test, and deploy resilient platform and reliability systems that support mission-critical applications.
Major Duties
APPLICATION LIMIT: This vacancy announcement is limited to the first 250 applications received and will close at 11:59PM Eastern Time on the day that we receive the 250th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first. We encourage you to read this entire vacancy announcement prior to submitting your application. As a Platform/Site Reliability Engineer, you will lead the design, development, and evolution of the cloud platforms, automation, and reliability systems that power FSA's applications.
You will develop infrastructure, tooling, and observability capabilities that enable teams to deliver secure, reliable, and high-performing services at scale. You'll collaborate with cross-functional partners to standardize cloud architectures, improve system reliability, and modernize FSA into a platform-driven, engineering-centric organization. This role blends the mission of public service with the complexity of major commercial cloud and SRE organizations.
Your job is to lead the creation of the platforms, guardrails, and reliability practices that let teams ship changes safely and confidently. If you enjoy designing scalable infrastructure, optimizing system reliability, and enabling engineers to move faster, this is the role. As a Platform/Site Reliability Engineer, GS-2210-14, you will be responsible for: Serving as an advisor to the IOG Director and Chief of the Network Support Division, acting as a network architect and engineer to develop and implement solutions across cloud and on-premises environments, while designing reusable platform services, container environments, identity integrations, networking patterns, and infrastructure components.
Provide input to design and technical documentation, review final deliverables, and ensure adherence to the enterprise network operations engineering framework through leadership, while serving as a principal-level expert in platform engineering, cloud architecture, Site Reliability Engineering (SRE) practices, and infrastructure automation. Engage with technology leaders, business partners, and contractors to ensure operational requirements and needs are met, while clearly communicating technical concepts to non-technical stakeholders and producing platform standards, design documents, and technical evaluations. Evaluate system security plans and procedures, manage and direct office support contractors, address IT compliance issues, and oversee project planning and updates, while designing and maintaining continuous improvement/continuous Development (CI/CD) pipelines to support automated testing, deployment, change control, and compliance validation.
Drive network engineering direction and response for CISA Binding Operational Directives (BODs) impacting data center operations, developing plans and processes to strengthen security, while implementing secure cloud configurations, identity and access management (IAM) models, encryption, and zero-trust architectural patterns.
Conditions of Employment
Condition of Employment: As a condition of employment for accepting this position, you may be required to serve a probationary period or trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: β’ your performance and conduct; β’ the needs and interests of the agency; β’ whether your continued employment would advance organizational goals of the agency or the Government; and β’ whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period OR trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment.
We will consider all qualifying experience, including any volunteer experience.
Education
Education cannot be substituted for experience for this position and grade level. Education completed in foreign colleges or universities may be used to meet education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying.
If you are using foreign education to meet qualification requirements, you must submit a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, please click Foreign Education.
How You Will Be Evaluated
We use a multi-step process to review and evaluate applicants: 1. Eligibility and Minimum Qualifications Once the vacancy announcement closes, we will review your resume and documents to determine if you meet the eligibility and minimum qualification requirements, including any required education, experience, and/or selective placement factors.
You will be rated as ineligible if your application is missing any required documents.
You will be rated as not qualified if you do not possess the minimum qualification requirements.
- Rating and Ranking If you are found to meet both the eligibility and minimum qualification requirements, we will assess the quality of your experience and the extent to which you possess the required KSAs by comparing your submitted resume and documents against your responses to the occupational questionnaire.
You will be evaluated based on how well you meet the qualifications and competencies listed in this vacancy announcement.
Your qualifications will be evaluated based on your application materials, the responses on the application questionnaire, and the result of the Monster Competency Based Assessment(s) required for this position.
You will be assessed on the following competencies. Non-Supervisory: Oral Communications, Writing, Interpersonal Skills, Problem Solving, Teamwork, Technology Orientation, Customer Service, Attention to Detail and Self-Management Based on the outcome of this evaluation candidates will be assigned a numerical score out of a possible 100 and be placed into one of three categories: Best Qualified, Well Qualified, or Qualified. The three categories are defined below: Best-Qualified Category β Applicants who have a score between 95 and 100.
Demonstrates better overall or key knowledge, skills, or abilities for a specific position. Well-Qualified Category β Applicants who have a score between 85 and 94.99. Possesses the KSAs which clearly exceed the minimum qualification requirements for the position but does not necessarily meet the definition of best qualified.
Qualified Category β Applicants who have a score between 70 and 84.99. Meets the minimum qualification standards for a specific position. If your responses to the occupational questionnaire are not substantiated by your submitted resume, you may be eliminated from receiving further consideration.
Veterans' Preference: Veterans' preference eligibles will be ranked ahead of qualified non-preference eligibles within each category for which they are qualified. Qualified veterans' preference eligibles with a compensable service-connected disability of 10 percent or more (CPS and CP) will be placed at the top of the Best Qualified category, except in the case of scientific or professional positions at the GS-9 grade level or higher.
- Referral and Selection If you are found to be amongst the best qualified applicants, you will be referred to the selecting official. As part of the assessment and selection process, the selecting official may invite you to participate in a structured interview, check your references, and/or request a writing sample or complete a written assessment or exercise to further evaluate your qualifications for this position.
You may preview questions for this vacancy.
Additional Information
Veterans' Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email [email protected] to schedule a session with a career counselor (βVeterans Counseling Sessionβ should be placed in the subject line of the email). Student Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education.
If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment. Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and successfully complete a pre-appointment investigation/background check. Essential/Non-Essential: This position is considered essential for purposes of reporting to work during federal government closures.
Financial Disclosure: This position does not requires financial disclosure. Bargaining Unit: This position is not included in the bargaining unit. Selections: Agencies have broad authority under law to hire from any appropriate source of eligibles and may fill a vacancy in the competitive service by any method authorized.
We may make additional selections from this vacancy announcement within 90 days from the date the selection certificates are issued, should vacancies occur. We may also share selection certificates amongst program offices across the agency.
How to Apply
Step 1: Create a USAJOBS account (if you do not already have one) at www.usajobs.gov. Step 2: Create a resume using the USAJOBS resume builder or upload a resume into your USAJOBS account. Ensure that your resume demonstrates your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiates your responses to the occupational questionnaire.
Step 3: Upload any required documents into your USAJOBS account (must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX)). Step 4: Click "Apply Online" and follow the prompts to complete the occupational questionnaire and attach any required documents. Verify that uploaded documents from USAJOBS transfer into the agency's hiring system.
You will have the opportunity to upload any additional required documents in the agency's hiring system.
Click βFinishβ to submit your application.
NOTE: You may update your application or required documents at any time while the announcement is open by logging into your USAJOBS account, clicking on "Application Status," clicking on the position title, clicking "Update Application,β and following the prompts. In order to receive consideration for this position, you must submit your complete application, including all required documents, by 11:59 PM Eastern Time on the closing date of the vacancy announcement. If the vacancy announcement has an application limit, we recommend that you submit your complete application at the time of initial application.
We will not accept any required documentation after the closing date of the vacancy announcement. If you have any questions regarding submitting your application, please contact the HR Specialist listed under the Agency Contact Information.
Required Documents
You must submit (REQUIRED FOR ALL APPLICANTS): A resume demonstrating your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiating your responses to the occupational questionnaire. Please limit your resume to 2 pages with the font size no smaller than 10 points. If your resume is more than 2 pages, only the first 2 pages will be reviewed and considered for the qualifications determination.
If you are claiming Veteran's Preference, you must submit: A copy of your DD-214 that shows active service and character of discharge (Separated Members only); OR A certification of expected discharge or release from active duty under honorable conditions within 120 days from the date of application (Current Active Duty Members only); AND/OR The Application for 10-Point Veteran Preference (SF-15) AND all documents indicated on the form as proof of type of preference; AND/OR Proof of Sole Survivorship Preference (e.g., certificate of death or 100% disability as a result of serving in the armed forces). Are you claiming special priority selection rights under the Interagency/Career Transition Assistance Plan (ICTAP/CTAP)? If you are a current or former Federal employee who was displaced (for example, due to a Reduction-in-Force) and want priority consideration, you must submit the documents listed below.
Required documents for Interagency/Career Transition Assistance Plan consideration (All are required): RIF as the Nature of Action (Box 5B) Career or career-conditional status (Box 24 must be 1 or 2) Competitive status (Box 34 must be 1) Promotion potential or full performance level of the position from which you were or are being displaced. This is likely your appointment SF-50 for that position. Duty location Proof that you were displaced, such as Reduction-in-Force (RIF) notice or notice of proposed removal.
SF-50s (Notification of Personnel Action) showing: Your most recent performance appraisal showing a rating of Fully Successful or higher.
Your Federal position at the time you were displaced must be within the local commuting area for a location listed in this announcement. The definition of local commuting area varies based on duty location and hiring agency policy. To receive priority consideration, you must also be found well-qualified, which means you score 75 or higher based on this announcement's assessment rating criteria.