IT Business and Relationship Manager

The IT Business and Relationship Manager: Serves as a senior advisor to the Director, DoIT, and primary point of integration across business needs, IT services, and operational functions, including budget, acquisition, governance, and administrative operations, to deliver value to stakeholders and support mission outcomes. The position combines stakeholder engagement, program analysis, financial stewardship, and operational oversight, ensuring effective service delivery, resource utilization, and continuous improvement across the IT portfolio. Serves as the primary liaison between the Department of Information Technology (DoIT) and Academy business units to align IT services, resources, and investments with institutional priorities; leads stakeholder engagement to capture business requirements, manage competing priorities, resolve service issues, and evaluate value realization (ROI).

Leads the full lifecycle of DoIT budget formulation, execution, and financial monitoring; performs complex financial analysis, develops multi-year IT spend plans and forecasting models, and advises senior leadership on funding strategies, reprogramming, and compliance with federal appropriations law. Manages the IT acquisition lifecycle from strategy through execution; advises leadership on contracting strategies and procurement risks, serves as a Contracting Officer's Representative (COR) or technical advisor, and evaluates contractor performance against cost, schedule, and service level agreements. Establishes and oversees administrative controls, asset management workflows, and governance frameworks across DoIT; develops Standard Operating Procedures (SOPs) and leads preparations for OMB Circular A-123 internal control reviews and external audits to ensure institutional compliance and transparency.

Conducts complex qualitative and quantitative analyses of IT programs, service delivery metrics, and resource utilization; serves as a senior advisor to the Director of DoIT by developing actionable recommendations, executive briefings, and long-range IT resource strategies to support institutional decision-making. The ideal candidate for this position is a strategic, results-driven IT leader who thrives as the primary bridge between Information Technology operations and executive business units. You bring a proven track record of aligning IT services, resources, and enterprise investments with overarching institutional goals.

As a senior advisor to leadership, you excel at building trusted relationships across diverse stakeholder groups, translating complex business needs into actionable technology and operational plans, and driving continuous service improvement.

CONDITIONS OF EMPLOYMENT: As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance the organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

SELECTIVE SERVICE: Males born after 12/31/1959 must be registered for the Selective Service. GOVERNMENT TRAVEL CARD: This position involves travel. A government contractor-issued travel card will be issued and must be retained for official business only.

BACKGROUND INVESTIGATION: A background security investigation is required for all selected individuals. Appointment will be subject to the applicant's successful completion of the security investigation and favorable adjudication. Failure to meet these requirements will be grounds for termination.

PROBATIONARY PERIOD: You must complete a one-year probationary period (unless already completed). TIME-IN-GRADE: Federal applicants must have served 52 weeks at the next lower grade in the competitive or excepted service in the executive branch to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. See Other information for additional instructions.

DESCRIBING YOUR EXPERIENCE: Please be clear and specific when describing your experience, as HR evaluates applications strictly on the facts provided and will not make assumptions. To receive full credit, your narrative responses must be written in paragraph format and explicitly match your resume. Begin each response by listing the exact position title, organization, employment dates (MM/YYYY–MM/YYYY), full- or part-time status, average weekly hours, and federal series/grade (if applicable).

Within the body of the paragraph, clearly describe your specific duties, actions taken, tools used, and measurable outcomes. HR will cross-check these details against your resume; if your resume does not fully support every claim and timeframe, the experience will not be considered for credit, which may result in an ineligible determination." Eligible Federal employees also seeking consideration for noncompetitive reassignment for this position, must indicate interest in the assessment. Noncompetitive federal candidates must have competitive status on a SF-50, meet minimum qualifications, have served at the same grade or higher, and held or exceeded the promotion potential of this position.

All applicants: Your application will be reviewed in two phases determine how you move forward in the hiring process. Phase I: Your resume will be reviewed to determine your technical qualifications for this position based on the required specialized experience. ONLY two (2) pages of your resume will be reviewed.

Additional information beyond your resume (e.g., cover letter, links embedded in your resume) will not be reviewed. Applicants passing “Phase I” will move on to the “Phase II” of the assessment process where your application will be reviewed and rated based on the KSAs/Competencies listed in the vacancy announcement by a Subject Matter Expert (SME).

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The Fair Chance to Compete for Jobs Act prohibits the Department of Transportation and its Operating Administrations from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act.

Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Transportation by email at, [email protected]. To learn more, please visit our page at: The Fair Chance to Compete Act | US Department of Transportation This announcement may be used to fill additional positions is similar vacancies occur within 90 days of the issue date of the referral certificate(s).

To be considered, you must submit all required resume details and applicable documents no later than 11:59 (EST) on the closing date of the announcement.

Note: Uploading documents to USAJobs does not automatically attach them to this application.

You must review and verify that all files are successfully transferred to our system before final submission. Late or incomplete applications will be disqualified. To begin, click the Apply Online button on the job announcement.

Follow the directions to register, submit all required documents and complete the assessment questionnaire.

You may review your saved application(s) at https://help.usajobs.gov/ If you are having difficulty applying online, please contact the DOT Automated Staffing Office via email at: [email protected].

RESUME: In accordance with the OPM memorandum titled Merit Hiring Plan, dated May 29, 2025, resumes with a maximum of two (2) pages in length will be accepted as part of your application. These should be legible and in a readable font size. A determination of your eligibility and/or qualifications will be based only on those two (2) pages.

Your resume MUST contain specific information that is used to make a qualification determination, including employment beginning and ending dates for each position, whether employment is Full-time or Part-time, or average number of hours worked per week, and position titles (e.g., Program Analyst, GS-343-11 | January 2009–Present | 40 Hours/Week). If the position is/was in the Federal government, you will need to provide the position series and grade level. The resume should show relevant experience and education, as well as support the required specialized experience.

CURRENT OR FORMER FEDERAL APPLICANTS: Submit SF-50 documentation proving your highest competitive grade, federal eligibility, and 52-week time-in-grade requirement. To pass HR validation, it's recommended to combine and upload these into a single PDF: Start Date: The SF-50 showing when you were originally appointed or promoted to the qualifying grade. End Date: An SF-50 dated at least 52 weeks later (e.g., a Within-Grade Increase, promotion, or subsequent action) to prove a sequential 52-week period.

Warning on Incomplete Documentation: Do not submit an award or current-year annual pay adjustment SF-50 by itself. These do not prove your original entry date or grade. If your documents fail to conclusively prove a full 52-week history, you will be rated Ineligible. https://help.usajobs.gov/working-in-government/service/sf-50 PERFORMANCE APPRAISALS / INCENTIVE AWARDS: If applicable, you may submit recent performance appraisals and incentive award documentation dated within the last 18 months.

To receive due consideration during the evaluation process, your performance appraisal must show the official rating of record and be signed by a supervisor. If an appraisal is unavailable, you must submit a statement explaining why (do not submit a performance plan). Qualifying incentive documentation includes superior performance, special act or achievement awards, and quality step increases.

All submitted documentation will be forwarded to the selecting official to support your application. If requesting consideration under the Career Transition Assistance Program (CTAP): your most recent performance appraisal, the proof of eligibility letter from the Agency, and your most current SF-50, displaying current series and grade.

YOU MUST SUBMIT ALL 3 documents and meet the well qualified standards for this vacancy (meeting minimum requirements for position and scoring at least an 80) to be considered under CTAP. Displaced employees may be eligible for CTAP priority consideration. For more information, please review the OPM Employee's Guide to Career Transition.

IMPORTANT: Submit all required resume details and documents by the closing date. Verify that all files have successfully transferred before submitting. Late or incomplete applications will be disqualified.