Information Technology Specialist (DATAMGT/CUSTSPT)
About This Position
The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo.
This position is located in Office of Education Technology (OET), Office of the Secretary for Education, Smithsonian Institution. The Office of Education Technology (OET) operates education programs that reach out to teachers, students, and the general public. The programs include digital platforms such as websites, digital tools, and learning interactives.
Qualifications
Basic Qualifications: The qualification standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. Education: Ph.D.
OR
equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D.
OR
equivalent doctoral degree Education: All academic degrees and coursework must be from accredited or pre-accredited institutions. Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. For instructions on where to fax these documents, see the "Required Documents" section of this announcement.
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
OR
Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. You qualify for this position if you have one year of specialized experience equivalent to at least the GS-09 level in the Federal Service. For this position, specialized experience is defined as demonstrated experience in managing database systems and providing information technology end user customer support.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
OR
a Combination: Education and experience may be combined to meet the basic qualifications; For a full explanation of this option please see the Qualification Standards.
Major Duties
The Information Technology Specialist (DATAMGT/CUSTSPT) will serve as the subject matter expert on database systems and the processes around them. In this position, you will: Provide the tools and processes to remain nimble in how the unit collects, synthesizes, and analyzes data. Furnish end user support and make recommendations for systems and processes.
Serve as the liaison with the Office of the Chief Information Office (OCIO) on all IT related services and problems. Lead as the system administrator for all EDGE databases. Serve as administrator technical support for Google Classroom, setting up and maintaining Google Classroom infrastructure, including account creation, maintenance, and content archiving in compliance with Privacy Office standards.
Conditions of Employment
Conditions of Employment Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date. See the 'Required Documents' section for additional information. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website.
How You Will Be Evaluated
Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualifications will be evaluated further against the following criteria: Knowledge of and skill to apply database management concepts, principles, and methods including database logical and physical design, normalization, storage capacity management, and backup and recovery; sources, characteristics, and uses of the organization's data assets. Knowledge of and skill to apply customer support concepts and methods, installed applications, operating systems, network systems, protocols, and equipment.
Knowledge of and skill to install, upgrade, troubleshoot, diagnose, and resolve problems with desktop and laptop computer systems and all related operating systems, application software, and peripheral devices. Knowledge of and skill to manipulate and manage data within SQL databases and applications used to generate SQL queries within relational databases. Important
Note: Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency. If a determination is made that you have rated yourself higher than is supported by your resume, you will be assigned a rating commensurate to your described experience.
Your resume should provide detailed information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed.
You may preview questions for this vacancy.
Additional Information
This position is NOT included in the bargaining unit. Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period.
Note: This statement does not imply nor guarantee an incentive will be offered and paid. Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.
How to Apply
Click on the "Apply Online" button on the upper right side of the page. Please
Note: You must apply for this position online through the 'Apply Online' button and submit required supplemental documents (if they are relevant to you).
You may submit required documents by uploading them online during the application process.
The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time. If you are unable to apply online, paper applications may be accepted with prior approval of the Contact Person listed below. Additional Information: Tips on applying for Smithsonian jobs are available at https://www.si.edu/OHR/howtoapply. The Smithsonian does not pay relocation expenses. The Smithsonian embraces diversity and equal employment opportunity (www.si.edu/oeema).
Required Documents
Your application package should include the following documents: Resume - Your resume can be uploaded and attached to your application or created using the USA Jobs on-line resume builder. Ensure your resume contains the job title (including the occupational series and grade if it is Federal), job-related qualifications, starting and ending dates (month and year), hours worked per week, and salary for each employment period. It is your responsibility to ensure all information is submitted.
Failure to include this information may result in disqualification for the position. For assistance with creating a resume, please click here. Current and former employees MUST submit a copy of their Standard Form (SF)-50, “Notice of Personnel Action,” that indicates proof of status and time-in-grade eligibility.
The SF-50 must include your position title, series, grade, step, salary, type of service (competitive or excepted in block 34), and tenure (1 or 2 in block 24). Please provide a SF-50 that shows the length of time you have been in your current/highest grade level. Examples of appropriate SF50s include: Appointments, Reassignments, Within-grade/range increases or Promotion actions.
NOTE: Pay adjustments and award SF-50s do not include the length of time in your current position, therefore, they are NOT acceptable SF-50's on their own.
You may need to provide more than one SF-50. Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). If qualifying with education, unofficial school transcripts, if the position has an education requirement or if you are using education to qualify.
If selected for the position, you must provide an official transcript before appointment. Proof of U.S. accreditation for foreign study, if applicable.