Federal
Hotel Customer Service Agent NF-02
United States Army Installation Management Command · Department of the Army
Overview
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with minimal to no supervision. Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry. Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner. Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change. Ability to use office automated equipment in the performance of the required duties. Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel. Claimed experience must be verifiable through your resume. Assumptions will not be made.
Major Duties
Duty details are available on the full USAJobs announcement.
Conditions of Employment
Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcome.
Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcome.
How to Apply
1
Create a USAJobs Account
Visit USAJobs.gov and sign up or log in.
Visit USAJobs.gov and sign up or log in.
2
Prepare Your Federal Resume
Federal resumes are more detailed than private-sector ones. Include job titles, duties, hours/week, and dates (month/year) for each position.
Federal resumes are more detailed than private-sector ones. Include job titles, duties, hours/week, and dates (month/year) for each position.
3
Gather Supporting Documents
Transcripts, DD-214 (veterans), SF-50 (current feds), and other documents as required by the announcement.
Transcripts, DD-214 (veterans), SF-50 (current feds), and other documents as required by the announcement.
4
Submit Your Application
Click "Apply on USAJobs" and complete all questionnaires before the deadline (Feb 18, 2026).
Click "Apply on USAJobs" and complete all questionnaires before the deadline (Feb 18, 2026).
5
Track Your Status
Monitor your application through your USAJobs dashboard. Federal hiring typically takes 4-8 weeks.
Monitor your application through your USAJobs dashboard. Federal hiring typically takes 4-8 weeks.
Frequently Asked Questions
What is the salary for the Hotel Customer Service Agent NF-02 position at United States Army Installation Management Command?
The salary range for this position is $16 - $17/hr. This is a NF position on the General Schedule pay scale. Actual pay may vary based on locality adjustments.
Where is the Hotel Customer Service Agent NF-02 job located?
This position is located in Livorno, Italy. This is an on-site position.
What qualifications do I need?
Review the qualifications section above or visit USAJobs.gov for complete requirements.
How do I apply for this position?
Apply through USAJobs.gov by clicking the 'Apply on USAJobs' button. You'll need a USAJobs account, a federal-style resume, and supporting documents. The deadline is Feb 18, 2026.
Is a security clearance required?
No security clearance is required for this position.
What does NF mean?
NF refers to the General Schedule grade level. Higher grades require more experience and offer higher pay. Visit our GS Pay Scale page for full salary tables by grade and locality.
What benefits do federal employees receive?
Federal employees receive comprehensive benefits including health insurance (FEHB), retirement through FERS, Thrift Savings Plan (TSP) with government matching, paid annual and sick leave, paid parental leave, life insurance, and student loan repayment programs.