Gift Shops Operation Manager

The Gift Shops Operation Manager works under the general supervision of the Director of Retail and exercises significant authority over retail operations, financial performance, staff supervision, program development, and stakeholder engagement. Major Duties: Oversees daily operations of the CVC Gift Shops to ensure consistent service standards, operational readiness, visitor flow, and safety in a high traffic retail environment. Independently resolves fiscal, personnel, and operational challenges associated with a specialty retail operation with diverse merchandise and high visitor volume. Oversees customer service delivery, Point of Sale (POS) systems, store and warehouse operations, e-commerce physical inventory, and all cash handling functions. Develops, monitors, and executes operating budgets; tracks revenue, labor, earnings, and profitability goals. Plans and manages inventory levels, auto-replenishment processes, cycle counts, and physical inventories. Ensures compliance with established merchandising, visual presentation, layout, and product placement standards. Provides administrative, technical, and professional supervision to retail staff. Plans organizational structure and staffing requirements; assigns duties and sets priorities. Reviews and approves position descriptions, personnel justifications, and selection decisions. Resolves employee complaints and grievances within delegated authority. Ensures compliance with Equal Employment Opportunity (EEO) principles and nondiscriminatory workplace practices. Plans, develops, executes, and evaluates retail programs and promotional initiatives. Manages full-cycle projects involving cross-divisional teams and contractors. Serves as Contracting Officer's Technical Representative (COTR), overseeing contractor performance, inspections, quality, timeliness, and budget compliance. Assists the Contracting Officer with contract modifications and acceptance determinations. Oversees projects related to Point of Sale systems, inventory systems, and other retail technologies. Analyzes program effectiveness and recommends improvements to policies, systems, and operations. Establishes and maintains collaborative relationships with internal AOC partners, including Accounting, IT, Ecommerce, Merchandise Management, Finance, Exhibits, and Education. Serves as a liaison with Members of Congress, Congressional staff, Capitol Historical Society, and House and Senate Gift Shops leadership. Represents the Gift Shops program in interagency and stakeholder engagements in accordance with established policies. Due to operational requirements, the Gift Shops Operation Manager is expected to work Saturdays and holidays and may be expected to work Sundays and/or evenings in support of special events.

To be employed by the Architect of the Capitol in a paid position, an individual must meet one of the categories below: A citizen of the United States; A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B); A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or A person who is currently an officer or employee of the Government of the United States

There is no educational requirement for this position.

Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions. Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies: Retail Operations Management Financial & Budget Management Supervision & Leadership Program & Project Management Stakeholder Engagement & Communication Your responses to the self-assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self-assessment questions. Falsifying your background, education and/or experience is cause for non-selection or disqualification from further consideration. Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application). You may preview questions for this vacancy.

Welcome Veterans. The Veterans Employment Opportunities Act of 1998 (VEOA) gives veterans' preference rights in the legislative branch to certain veterans as applied by the Congressional Accountability Act. Veterans' preference is applied on this vacancy announcement. If you are a veteran and have been separated under honorable conditions, you must submit a copy of your DD-214 or other proof of eligibility; SF-15, if applicable; and Department of Veterans Affairs documentation of disability, if applicable. For more information, please visit http://www.opm.gov/veterans/html/vetguide.asp#6. If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information. DRUG TESTING: The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC's suitability assessment, a candidate tentatively selected for a position who is not currently an AOC employee is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide and cover the cost for the drug test. The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol. The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc_1185221678150.shtm The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, sexual orientation, gender identity, genetic information and/or disability. This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis. Moving expenses are not authorized. Relocation expenses are not authorized. Probationary Period - A newly appointed selectee is subject to the completion of a one-year trial/probationary period, regardless of whether or not a trial/probationary period has been completed previously with the Architect of the Capitol or another Federal agency. This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol. All application materials become the property of the Architect of the Capitol.

You MUST apply online. FORMS RECEIVED BY FAX, EMAIL OR U.S. POSTAL SERVICE DELIVERY WILL NOT BE ACCEPTED. If you are a new user to the USAJOBS Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJOBS user AND you must be signed-in to your account in order to apply for this position. For help with setting up an account or for general assistance in using USAJOBS, go to USAJOBS Help Page. NEED HELP? If you experience any difficulties with the application site, help is available! If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at [email protected]. The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Time. You may call and leave a voice mail message at all other times. All required supporting documents will be collected electronically via the USAJOBS “Saved Documents” feature. If you are unable to apply on-line, you may visit our Employment Center for technical assistance in entering your application. The Employment Center is located at 441 Second & D Streets S.W., Washington, D.C., Room H2-178, and is open Monday through Friday from 8:00 a.m. to 4:00 p.m. You may call (202) 226-7000 for directions.

The Architect of the Capitol's (AOC) job application process is designed to ensure you only provide information necessary to evaluate your qualifications and eligibility for the position vacancy. To apply for this position, you only need to submit: a) your resume and b) answers to the online vacancy assessment questionnaire. The online questionnaire contains eligibility and screening questions and other relevant information. No additional documentation or attachments are required at the time of application. Your resume should list your education, training and work experience including job titles, employment dates, duties and accomplishments. Nothing further is required until it is requested by AOC's Human Capital Management Division. If additional documentation is required for the position, you will be asked to provide it during the interview or selection process. At that time, you may be asked to submit documentation to support statements made in your resume. For example, you may be asked to provide a copy of your diploma, college transcripts, or proof of Federal employment status. If the position requires licensure or certification, you will be asked to provide proof at the time of selection. If Veterans' preference is claimed, you will be asked to submit proof (DD-214, and, if claiming a 10-point preference, a SF-15 and the proof required by that form). Failure to provide the required documents will end further consideration and/or result in the withdrawal of any tentative job offers.