FFSC Work and Family Life Coordinator (WFLC)

Program Coordination and Facilitation (75%) As a coordinator and facilitator of various military QOL programs and services, provide individual and group WFL education, training, information, and referrals to commands, military leadership, service members, military families, Ombudsmen, and Family Readiness Groups. Work independently or with other FFSC staff and stakeholders to provide services. Employ the no-wrong-door approach to interview and assess the customer's needs and concerns, such as relocation, mobilization and deployment readiness, career and employment readiness, financial readiness, personal and family life readiness, etc.

Provide a warm handover to the appropriate personnel and organization, in accordance with policy. Work with clients to prioritize issues and develop plans and goals tailored to their needs and concerns. Monitor and track program usage and trends, capture data in approved CNIC database repository, and ensure quality customer service and client satisfaction.

Regularly review all new and existing WFL programs, in accordance with Region and CNIC policies, and recommend changes to supervisor. Conduct personal and family life readiness education and training to address the wide range of challenges identified in the community (e.g. financial concerns, transition, deployment, stress, etc.). Assist leaders at all levels with developing individualized training plans for specific commands/units based upon community needs assessments.

Collaborate with Military Family Readiness Coordinating Committee stakeholders and FFSC colleagues, to include integrated prevention coordinators (IPCs), deployed resiliency coordinators (DRCs), and command leadership, on training needs and to plan, schedule, and execute training/educational services to ensure the effective and efficient delivery of various educational programs and services (in-person, afloat, and virtual) to service members. Maximize various forms of service delivery, including virtual services via webinar, video, email, phone; R&R support (ship aboard) to deployed service members; and group classes, one-on-one consultations, and Information and Referral (I&R) services in-person, via online webinar or video, telephone, and email to service members ashore and afloat (pier side). Deliver services using social media platforms (as determined by site/region and in collaboration with marketing and public affairs officer) and collaborating with other services to implement the co-location service delivery model requiring.

Collaborate with military and community based QOL strategic partners on executing multi-departmental installation QOL primary prevention events and activities. As a command representative, coordinate with various FFSC staff and leadership to have FFSC staff brief at scheduled workshops, programs, command briefs and general military trainings (GMTs) presented at commands and at other locations, as needed. Consult on and conduct individual sessions, and group training to strengthen the well-being of Sailors and their families in the following: Career Counseling and Family Employment, Volunteer Coordination, Relocation Assistance, Mobilization and Deployment Readiness, Ombudsman Program, Financial Readiness, Personal and Family Life Readiness (Mind-Body Mental Fitness), Family Emergency Response and Emergency Case Management, Exceptional Family Member Program (EFMP) Support, Navy Gold Star Information and Referral, Return and Reunion, and active emergency Family Assistance Center (EFAC) events, when necessary.

Crosstrain to provide backup support to FFSC staff, as determined by supervisor. Program Administration & Evaluation (25%) Partner with command leadership and installation stakeholders to synchronize resources and coordinate QOL programs for community needs. Systematically analyze new legislation, regulations, and policies to identify operational impacts and evaluate the cost-benefit ratio for WFL programs.

Facilitate program adjustments and provide the Director with actionable recommendations to ensure continued alignment with military standards. Optimize service delivery while maintaining strict compliance. Ensure compliance with DOD, DON, and CNIC directives by compiling data into comprehensive reports on program effectiveness and evaluating curriculum relevance.

Develop and review SOPs, manage resources, and conduct needs assessments using official surveys to identify trends and inform leadership. Create and disseminate marketing materials, network with stakeholders to build program awareness, and promote resources like Military OneSource through various channels. Perform other duties as assigned.

This position does not have a positive education requirement.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement. Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume.

Executive Order 12564 requires a federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace.

The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. Non-U.S. citizens with fewer than three years of recent residential history in the U.S. may be determined ineligible for employment. Some positions have special requirements.

Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. In accordance with the Real ID Act of 2005, if a candidate or new hire requires access to a military installation and does not have a REAL ID, identity will need to be established.

Identity is established by presenting either one (1) Acceptable Credential or by presenting an acceptable combination of Source Identify Documents. Acceptable Credentials are listed in List A and Acceptable Source Identity Documents are listed in Lists B and C in the link below (page 3). If using an Acceptable Credential, only one (1) from List A is required and if using Acceptable Source Identity Documents, one (1) from List B and one (1) from List C is required. https://www.oni.navy.mil/Portals/12/Vistors/Base%20Access%20Form.pdf?ver=2017-08-28-065204-693

Applicants must apply online. Click the blue APPLY button at the top of this announcement to apply. Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details.

The following documents are required at the time of application: Resume Proof of education/training: provide a copy of your awarded/conferred college transcript(s); if degree hasn't been conferred, provide copy of HS Diploma, GED, or equivalent If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

Note: When submitting transcripts for an associate degree or higher, proof of a high school diploma or equivalent is not required. All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study (major). If your degree has not been awarded and/or you possess certificates of completion for DoD approved competency-based training courses, and/or a valid CDA/MSA credential(s), you MUST also provide a copy of your HS Diploma or equivalent.

Altered transcripts will not be accepted. Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private U.S. organization.

Credential evaluations are not free, and applicants are responsible for the cost of the selected service. Foreign high school transcripts or diplomas do not require credential evaluation but must be in English or a certified translation.