Director of IT Service Delivery

This position is with the Office of Inspector General, Information Technology Division in Herndon, Virginia. The division is responsible for systems administration, telecommunications, and network management services. As the Director of IT Service Delivery, you will be responsible for planning, directing, coordinating, and evaluating enterprise IT service delivery across headquarters and field operations.

Major duties include: Leads enterprise IT service delivery across headquarters and field operations, directing and integrating infrastructure, service desk operations, applications (hybrid), cybersecurity operations, and IT continuity functions. Provides strategic operational recommendations to senior leadership regarding organizational structure, long-range IT priorities, resource reallocation, and investment direction in response to legislative, technological, or funding changes. Supervises multi-disciplinary IT functions led by senior technical experts and program leads; exercises full supervisory authority including workforce planning, hiring, performance management, and organizational design.

Directs the implementation of enterprise IT programs and modernization initiatives and ensures compliance with applicable Federal policies, standards and regulations. Leads operational response to cyber incidents and major IT outages; and coordinates cross-functional response efforts to maintain continuity of mission operations. Manages IT operational resources and provides input into budget planning, oversees contractor performance and IT service delivery through Contractor Officer's Representative (COR) authority.

Represents IT operations in executive-level discussions and collaborates with Departmental shared service providers, partner organizations and external stakeholders.

U.S. citizenship is required. Successful completion of a background investigation. May be required to complete a one year probationary period. Initial appointments to the competitive or excepted service will be subject to satisfactory completion of a probationary or trial period, and that in the absence of agency action to retain, such appointments will terminate the day before the anniversary date of the individual's appointment (or sooner), if the certifying official determines that finalizing the appointment would not advance the public interest, meet the organization goals and mission of the OIG, and/or otherwise does not promote the efficiency of the service.

Time-in-grade requirement - Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Males born after 12/31/59 must be registered for the Selective Service. May be required to complete a one year supervisory probationary period.

OGE-450, Confidential Financial Disclosure Report may be required. May be subject to initial and random drug testing. Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES employees in the executive branch.

There is no educational requirement for this position.

Please limit your resume to no more than 2 pages. If your resume exceeds two pages, your application will not be considered. See Required Documents section for more information.

Applicants will be evaluated based on how well they meet the qualifications as listed in this announcement.

Applicants will be evaluated based on their possession of the following competencies: Enterprise IT Operations Leadership Senior Supervisory Leadership Execution of Enterprise Strategy & Modernization Budget Execution & Executive Advisory Authority After the closing date of the announcement, we will review your resume per Category Rating procedures to ensure that qualification and eligibility requirements are met. If we determined that you meet the minimum qualification requirements, Subject Matter Expert (SME) will conduct a review of eligible and qualified applicants. The SME will only consider your short answer responses and resume.

Your application will then be placed in one of three categories: Best Qualified, Well Qualified, or Qualified based on the degree that your application demonstrates possession of: Execution of Enterprise Strategy & Modernization Organizational Transformation & Change Leadership Collaboration with stakeholders on IT initiatives With emphasis on: Experience implementing enterprise IT modernization initiatives or transformational technology strategies that integrate new technologies and produce measurable operational outcomes. Experience leading organizational change or transformation within an IT organization. Include examples of how you improved operational performance, service delivery, workforce capability, or organizational effectiveness through leadership and management actions.

Experience building strategic partnerships and influencing senior leaders, shared service providers, and external stakeholders to achieve enterprise IT objectives or resolve complex operational challenges.

Note: If a determination is made that qualifications and/or experience have been inflated, your score will be adjusted to more accurately reflect your abilities. You are required to select eligibility and submit supporting documents. Applicants who disqualify themselves will not be evaluated further.

Applicants must meet initial and periodic suitability determinations based on favorable background investigations and updates. Additional selections may be made from this vacancy announcement. Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed.

To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 90 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp. Military Spouse - If applying using the Military Spouse Noncompetitive Appointment Authority (5 U.S.C. 3330d) and you are a spouse of a member of the armed forces on active duty, the spouse of a 100 percent disabled member of the armed forces, and/or the spouse of a deceased member of the armed forces you must submit acceptable documentation of your appointment eligibility which may include the following: A copy of the service member's permanent change of station orders, the specific location to which the member is assigned, reassigned, or transferred to permanent change of station orders, and the effective date of the permanent change of station; and Verification of the marriage to the service member if not listed on orders (i.e., a marriage license or other legal documentation verifying marriage); Verification of the member's 100 percent disability; and/or Verification of the member's death while on active duty.

BLM: Under the Land Management Workforce Flexibility Act (LMWFA) two groups of individuals are eligible to apply under this announcement: current and/or former employees serving or who have served under time-limited competitive appointments at land management agencies.- Current appointees: 1) must have been hired under competitive examining procedures to a time-limited appointment with a land management agency; 2) must have served under one or more time-limited appointment(s) by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; and 3) must have performed at an acceptable level during each period of service (Performance Appraisal Required).- Former appointees: 1) must have been hired under competitive examining procedures to a time-limited appointment with a land management agency; 2) must have served under one or more time-limited appointment(s) by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; 3) must have separated for reasons other than misconduct or performance; and 4) must have performed at an acceptable level through the service period (Performance Appraisal Required).

Required Documents Continued: Interchange Agreements - In order to be eligible based on an OPM-approved interchange agreement, you must submit the most current Notification of Personnel Action (Form SF-50) or equivalent personnel action that shows that you are eligible under the interchange agreement; AND any other required documents as outlined in interchange agreement for your agency. For a list of current interchange agreements, visit https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=InterchangeAgreementsWithOtherMeritSystems Miscellaneous Authorities Not Regulated by U.S. OPM/Special Hiring Authorities: If you are applying for this position based on eligibility under the Interchange Agreement or Miscellaneous Authorities Not Regulated by U.S.

OPM, or Special Hiring Authorities you MUST select the appropriate eligibility and submit proof to be considered. For a list of authorities, visit: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=MiscellaneousAuthoritiesRegulated and https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/special-authorities Military Spouse: see "Additional Information" above for required documents. BLM LMWFA: see "Additional Information" above for required documents. 30% Compensable Disabled Veterans: If you are applying under this eligibility you MUST indicate on your application this appointing eligibility and submit proof of eligibility with your application, including member 4 copy of your DD214, "Certificate of Release or Discharge from Active Duty, SF-15 and a copy of your Disability Letter from the Veterans Administration.

Individuals who are eligible for consideration under this appointing authority will be considered non-competitively for positions under this vacancy. Initially hired in a time-limited appointment as Temporary or Term, and may be converted to a permanent appointment. Schedule A for Persons with Disabilities: If you are applying under this eligibility you MUST indicate on your application this appointing eligibility and submit proof of eligibility with your application, including a Disability Letter from your doctor or licensed medical professional that proves your eligibility for Schedule A appointment.

Individuals who are eligible for consideration will be considered non-competitively for positions under this vacancy. A Schedule A disability appointment is an excepted service appointment, initially hired as temporary, term, or permanent (depending on the vacancy being filled) with an option to convert to permanent in the competitive service. How To Apply: To apply for this job opportunity, you must submit a complete application package including a resume and an on-line application through the Office of Personnel Management's (OPM) application system, USAJOBS.

This information will be transferred to the DOI OIG's Automated Application System. You have until 11:59 p.m. Eastern Time (ET) on the closing date of the announcement to complete the following application process: To begin, click Apply to access the online application.

You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package.

You will have the opportunity to upload additional documents to include in your application before it is submitted.

Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position.

Complete the online application, verify the required documentation is included with your application package, and submit the application. How to Apply Continued in Next Steps below:

All documentation applicable to you must be submitted by the closing date of this announcement. Failure to submit the required documents will disqualify you from further consideration for this position. Resume (required) - Resumes must not exceed two single-sided pages.

If your resume exceeds two pages, your application will not be considered. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression.

Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications. For more information, click here.

Your resume must sufficiently describe how your experience fully meets the specialized experience requirements as stated in this announcement for each grade level(s) you are applying (see "Qualifications" section).

Your resume must also support your responses to the assessment questionnaire. Credit will be given for paid and unpaid experience. We cannot assume you have performed the duties and gained the experience required for this position regardless of your employment history or academic career.

We strongly recommend you use the USA Jobs Online Resume Builder to submit a resume. If you choose to use your own formatted resume, you must ensure it contains all of the following for each experience/position listed: job title, name of employer, beginning and ending dates of employment (month/day/year format), hours worked per week, detailed description of duties performed, and if a Federal position, series and grade or equivalent. We will not access web pages linked to your resume to determine your qualifications.

Do not include a photograph or video of yourself or any sensitive information. SF-50 Notification of Personnel Action(required for current or former Federal employees) - If you are a current or former Federal employee, you must provide the most recent Notification of Personnel Action (Form SF-50) that verifies career/career-conditional status (box 24 must show "1" or "2" and box 34 must show "1"), title, series, and grade (do not submit an Award SF-50). Also, provide the SF-50 that reflects the highest grade level held on a permanent basis or the full performance level of your current position, whichever is higher.

Candidates applying under an interchange agreement must also provide an SF-50 or equivalent document showing interchange eligibility. Failure to do so will result in an ineligible rating. Performance Appraisal and Awards - While not required, due weight will be given to appraisals and awards submitted during the interview/selection process conducted by the hiring manager.

Such documents will not be used in determining if you meet the experience requirements. CTAP/ICTAP Eligibility - Such as a RIF separation notice, certificate of expected separation, SF-50 Notification of Personnel Action stating you were separated by RIF, OR a letter from your agency documenting your priority consideration status. Veteran's Documentation for Veterans Employment Opportunities Act (VEOA) and Veterans Opportunity to Work (VOW): DD-214, SF-15, and VA Letter, or certification of discharge or release from active duty within 120 days.

You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). For active duty service members, a "certification" is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted with your application package. The certification letter should be on the letterhead of the appropriate military branch of the service and contain (1) the military service dates, including the expected discharge or release date, and (2) the character of service.

If selected for this position, you must provide a copy of your terminal leave documentation, if applicable. Former Peace Corp and VISTA volunteers - If you are applying under this eligibility you MUST indicate on your application the special program and submit proof of eligibility with your application. Individuals who are eligible for consideration will be considered non-competitively for this vacancy.

Required Documents continued below: