Director, IT Operations
About This Position
This position is part of the U.S. International Development Finance Corporation (DFC), Office of Information Technology. As a Supervisory IT Specialist (Director of Operations), you will serve as the supervisor over Information Technology (IT) Operations.
This position supports and maintains DFC's networking/data center infrastructure and Customer Service Center.
Qualifications
Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).
Applicants must meet all eligibility and qualification requirements no later than the closing date of this announcement. TIME-IN-GRADE: Current career or career-conditional employees of the Federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of Federal experience at the next lower grade, with few exceptions outlined in 5 CFR 300.603(b). BASIC REQUIREMENT For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: 1.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND ADDITIONAL REQUIREMENT You may qualify at the GS-15 level, if you fulfill the following qualification requirement: One year of specialized experience equivalent to the GS-14 grade level in the Federal service that demonstrates your experience in all of the following: (1) Experience managing an organization's IT infrastructure and Support functions. (2) Supervisory experience managing and directing a staff of technical subordinates in cross-functional teams or projects which may include influencing senior-level management and key stakeholders. (3) Cloud experience to include skills in planning, designing, engineering, architecture and implementing complex Information Technology solutions in the Microsoft Azure hybrid cloud environment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience. This announcement may be used to fill similar positions, if additional vacancies occur.
Major Duties
As a Supervisory IT Specialist (Director of Operations), you will: Serve as the Supervisory IT Specialist over a staff of IT Specialists in the Office of Information Technology (OIT), IT Operations, advising and providing counsel to employees regarding policies, procedures, and directives of management. Provide technical vision and architectural leadership over infrastructure, service desk, and operations practices in support of the organization's strategic plan in a secure, scalable, and performant manner. Define and manage a yearly operating budget including telecommunications/data, staff growth, Azure Cloud, Audio Visual and systems installations/repairs, network systems management/maintenance contracts with external Service Providers, and hardware/software/AV purchases.
Develop policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data. Provide innovative and expert leadership diagnosing and resolving problems in response to customer reported incidents. Oversee the full lifecycle of client computing, including Office 365 portfolio and cloud-based applications.
Support and maintain DFC's networking/data center infrastructure and Customer Service Center. Lead infrastructure and service desk vendor contract management and implement performance management practices. Please
Note: This is not a Bargaining unit position.
Education
Education is not substitutable for experience requirements identified above.
How You Will Be Evaluated
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. Structured Interview: Applicants meeting eligibility and specialized experience (as outlined in the qualifications section of this vacancy announcement) will be invited to participate in a Structured Interview with subject-matter-experts to evaluate your knowledge, skills, abilities, based on one or more of the competences below. If you are found to be among the top qualified candidates, you may be referred to the selecting official for employment consideration.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): Leadership Stakeholder Engagement Strategic Thinking Operating Systems Network Management Service Management
Additional Information
Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/verify/). Telework Suitability: The duties of this position is suitable for telework. The selectee may be allowed episodic or emergency telework with supervisor approval and if they meet the eligibility criterion in the 2010 Telework Act.
Stipulations of Employment: Selection may require completion of a 1-year probationary period. Work Schedule: This position allows for a flexible work schedule. Miscellaneous: DFC uses E-Verify to confirm the employment eligibility of all newly hired employees.
To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/. Recruitment and relocation incentives may be authorized for this position. Under the Fair Chance to Compete Act, the U.S.
International Development Finance Corporation prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit https://www.dfc.gov/who-we-are/careers/fairchanceact for more information.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section of this vacancy.
The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. If you have questions about this job, please contact the HR Office representative listed in the "Agency Contact Info" section of this vacancy announcement. If you need assistance in applying on-line, please refer to the How to Apply section above and explore the Federal Application Process information on the USAJobs website. To begin, click Apply Online to access an online application.
Follow the prompts to select your USAJOBS resume and/or other supporting documents.
You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application.
Complete the online application, verify the required documentation, and submit the application. Read the Eligibility questions carefully. The questions address if you are eligible to apply to this JOA.
Your responses will affect your consideration for the position.
You may qualify for more than one eligibility, so please choose carefully.
You will only be considered under the options you have selected. If you respond that you do not meet any of the eligibility questions, you will not be considered for this position.
You will receive an email notification when your application has been received for the announcement. If experiencing a significant hardship which hinders your ability to apply on-line, please contact the Agency Contact listed on this announcement at least two business days before the closing date, to discuss your situation. Failure to contact us within sufficient time may result in your hardship request being denied.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application.
Your uploaded documents may take several hours to clear the virus scan process. Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
If your resume includes a photograph or other inappropriate material or content (e.g. SSN or DOB), your resume will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy. Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office.
Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
You may sanitize these documents to remove another person's personal information before you submit your application.
You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices. It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.
Required Documents
To apply for this position, you must provide a complete Application Package which includes: Your Resume listing work schedule, hours worked per week, dates of employment (mm/yy) and duties performed.
Your most recent Promotion, Within-Range Increase (WRI/WGI), or Appointment/Conversion Notification of Personnel Action (SF-50), if applying as a current or former Federal Employee (i.e. status candidate), showing you are/were in the competitive service, on a permanent basis, and the highest grade or promotion potential held, is required. DO NOT submit NON-Pay Impacting Action SF-50's to include, "Organizational Code Change SF-50's, Award SF-50's and/or General Adjustment SF-50's, etc." or SF-52's Request of Personnel Action. Most Recent Performance Appraisal (optional) Cover letter (optional) DD-214, SF-15 Form and/or VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities Noncompetitive appointment authority documentation, if applicable Other documentation to support your eligibility claim It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.