CYS PROGRAM MANAGER (WORKFORCE DEVELOPMENT AND DATA ANALYSIS BRANCH CHIEF), NF-05
About This Position
It is the applicant's responsibility to read all sections and associated links in this vacancy announcement. This vacancy may be used to fill additional positions within 90 days of the closing date.
Qualifications
RESUMES MUST BE TWO PAGES (OR LESS). QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT.
Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position. Demonstrated work experience that equipped the candidate with the particular knowledge, skills, and ability to perform successfully the duties of the position that includes: strong data analytical skills, organizational skills with an emphasis on coach/teambuilding/leadership skills with the potential to manage multiple concurrent projects effectively. Experience in leading teams.
Self-motivated. Demonstrates ability in data analysis, creating/presenting dashboards or data visualization, and correlate data and develop proactive solutions. Experience in creating and developing presentations.
Ability to communicate effectively orally and in writing. Communication skills include superior writing ability in the areas if complex policy implementation, instructions and process. Ability to evaluate and program effectiveness and compliance with benchmark criteria and applicable policies and procedures.
Preference are those candidates that possess a combination of experience and education. Successful completion of a Bachelors Degree. Experience working at a higher headquarters. All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education.
Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks. All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.
Posses a bachelors degree? If yes, please include education on your resume and upload transcripts. Posses experience working at a higher headquarters.
Major Duties
Serves as the Workforce Development Program Manager and recognized Subject Matter Expert within the CYS Services IMCOM G9 CYS. Works under the general supervision of the CYS Deputy Director. Plans and assigns work to subordinates, set priorities, and establishes schedules for work completion.
Evaluates overall performance of assigned employees and provides appropriate recognition and feedback. Ensures assigned CYS Services Program conforms to all applicable DoD and Army policy, IMCOM G9 standards, Congressional legislation, public law, and with the most current applicable industry standards. Oversee and monitor implementation of policies, plans, standards, and procedures for assigned CYS Services program and provide guidance for CYS Services programs Army-wide.
Identifies and extracts results of studies, reports, research projects, and financial data related to program and policy issues to support management decisions. Develop databases and reference notebooks, operational materials and tools (i.e. manuals, field operational handbooks, checklists, and training) for Army-wide implementation. Communicates program's strategic key messages through written and visual mediums such as information and staff papers, slides, dashboards, reports, flyers and brochures.
Collects, consolidates data from various sources/systems, completes analysis, correlations, evaluates data to determine trends and gaps. Develop various dashboards to display data at various levels for assessment and decision-making capability. Identifies strategies for program, evaluation and improvement.
Serves as the principal advisor to the CYS Deputy Director and Chief on program initiatives to sustain and improve the CYS Services benchmarks of Quality, Affordability, Availability and Accountability. Functions as Project Officer for designated CYS Initiatives. When required, represents and speaks for CYS Services Deputy or Division Chief.
May serve as a Contract Officer Representative. Integrates Workforce Development and data driven analytics into CYS Services' strategic planning process, emphasizing human resources activities that support CYS Services' mission and goals. Formulates, plans, directs and evaluates all Workforce Development and data analysis operations.
Develops recommendations to broaden/modify programs scope and to effectively predict the far-reaching implications of organizational policy initiatives. Responsible for exploring mid- to long-term issues, developments regarding to all aspects of Workforce Development, i.e. recruitment, retention and training and data analytics. Assigns, directs, supervises, and reviews execution of Workforce Development and data analysis functions and objectives through subordinate personnel.
Plans and carries out work integrating a variety of resources and applying judgment and ingenuity in developing problem solving approaches. Performs other duties as assigned.
Education
All candidates (to include current employees) are required to include transcripts with their application package. Failure to do so may result in an ineligible rating. Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.
How You Will Be Evaluated
Your Application Matters: How We Will Review It We want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility.
Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire. We will consider your responses to our application questionnaire. If you're tentatively qualified, we'll take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation.
Note: If it's later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key. Understanding Eligibilities: What You Can Claim When Applying When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position.
Depending on your situation, you may be able to claim one or more of the following eligibilities: NAF Priority Consideration 1 Business Based Action (BBA) NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE) NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents)
Tip: Be sure to review each eligibility carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.
Additional Information
A manual application may be obtained by contacting the servicing NAF Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Eastern Standard Time, on the closing date of the announcement. Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
Payment of Permanent Change of Station (PCS) costs is authorized based upon eligibility and a determination that a PCS move is in the Government interest. Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center. The Duty Station for this position is located at Fort Sam Houston, TX.
You will be expected to physically reside within commuting distance of Fort Sam Houston, TX. Situational telework can be provided for weather-related emergencies, office closures, or other situations where telework serves a compelling Agency need. Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT.
See https://www.tsa.gov/real-id for details. It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
Discover Your Path to Success! Before you apply, take a moment to explore our Applicant Information Kit - your go-to guide for understanding our hiring process and making your application stand out. Inside, you'll find helpful tips, insights, and everything you need to feel confident and prepared.
Click here to view the kit or copy and paste this link into your browser: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf
How to Apply
You may submit your application package using one of the two methods identified below: 1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement # NENAFCC2612924847 The complete application package must be submitted by 11:59 PM Eastern Time on 04/14/2026 to receive consideration.
Click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to include in your application. Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details You will have the opportunity to upload additional documents to include in your application before it is submitted.
Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete to apply for the position.
Complete the online application, verify the required documentation is included with your application package and submit the application.
You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12924847 Additional information on how to complete the online application process and submit your online application may be found on the Applicant Manager Online Help (https://appsupport.usastaffing.gov/hc/en-us) site. To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated.
For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status
- Manually: Please refer to the "Additional Information" section of this announcement for instructions.
Required Documents
About Your Resume: Federal agencies are required to limit resumes to two (2) pages or less and it must support the general or specialized experience described in this announcement.
Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count. (https://help.usajobs.gov/faq/application/documents/resume/page-limit) Please do not include photographs, personal images or other inappropriate content in your application materials. Expedite Your Hiring To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your application.
Required Documents Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement: Resume Transcript Other Accepted Documents Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Statement of Service Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent) Other Document not Listed Performance Appraisal Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Transcript