Community Based Child Care Fee Assistance Program Manager

Duties include but not limited to: Provides management and oversight for the Joint Operations Community Based Fee Assistance Program. Ensures that day-to-day operations are conducted to ensure registration and enrollment activities, providers management and invoice processes are effectively executed to provide timely payments to community-based providers on behalf of military families. Responsible for the development of effective processes to be used to administer the fee assistance subsidy payment process. Incumbent works with division analysts to ensure an accurate flow of information from family application to payment reporting is used to expedite proper payments. Ensures program follow-up and efficiency in processing application, enrollments, invoices, reports and customer inquiries. Establishes and tracks reporting requirements to ensure program efficiency and service level standards are maintained. Works with IT development contractors to design, develop and execute automated processes to administer the fee assistance program. Establishes relationships through on-going communications with personnel from other functional offices (e.g. personnel, NAF accounting, legal) in order to gain support and provide adequate and timely services. Actively outreaches to community child care providers to expand the network of providers who participate in the program and provides services to military families. Establishes communication protocols with military service/components representatives for which the Navy processes fee assistance subsidy payments. Organizes and conducts meetings, provides written status reports to services/components. Ensures the highest level of customer service with an emphasis on both courtesy and thoroughness is delivered to families, community providers and military service stakeholders. Establishes protocols and scripts that provide the basis for staff interaction that are helpful, positive, and friendly. Ensures process for escalation of complex issues are in place. Manages long/short term performance objectives in order to measure on-going feasibility and viability of the program. Takes actions to ensure program and budget objectives are met. Develops service level standards and associated metrics to manage team performance, justify personnel requirements monitor output and set customer expectations. Analyzes, extracts, summarizes and identifies metrics, significant trends, and issues related to the fee assistance program. Serves as Joint Operations CY fee assistance subject matter expert on inter-agency and/or inter-departmental teams established to analyze and resolve complex issues involving current and effective management practices and to make recommendations for implementation of global business practices and automated systems, which may require extensive changes in procedures and impact substantial government resources. Reviews, develops, and maintains Memoranda of Understanding with military services/components for which the Navy acts as the subsidy management service provider. Forecasts and estimates program requirements and prepares programmatic reports, justifications, charts, graphs, statistical and narrative date, presentations and briefings, with CNIC leadership, DoD and Service level representatives. Prepares and delivers oral presentations to a variety of audiences concerning the Joint Operations Fee Assistance Program.

This position does not have a positive education requirement.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document. The complete application package must be submitted by 11:59 PM (EST) on 02/26/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12882401It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request [email protected] to ensure proper consideration is given.

The following documents are required at the time of application: Resume: two-page limit, learn more here - Resume Requirements Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s) If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50