Communications Analyst (O-5 Billet) Non-Supervisory - Internal

DUTIES AND RESPONSIBILITIES: Coordinates with IHSC units to review data of products used to promote organization communications initiatives. Supports IHSC communications initiatives established by the IHSC assistant director, IHSC Communications Unit chief, and the Strategic Communications Team supervisor. Conducts studies, research, and needs assessments to define opportunities for new or improved processes, solutions, practices, products, or services based on user needs to improve customer experience.

Researches, develops, coordinates, and implements performance measures to: Compile and interpret data; Evaluate the effectiveness of communications campaigns; Present findings to IHSC communications designers; and Recommend strategies to improve communications efforts, to include appropriate vehicles for communicating information. Develops information materials and supports Strategic Communications Team efforts. Recommends appropriate tools and platforms - including broadcast messages, magazines, newsletters, communication workgroups, and live Town Hall meetings - to enhance communications across the organization.

Supports communications planning development and completion. Occasional travel required to support IHSC facilities. Use Adobe and Microsoft Office products to write, edit, design, format, and maintain content in appropriate style for both print and online mediums.

Deploy for up to 30 days a year to internal facilities as needed through IHSC's TDY on-Call Schedule (ITOS). Additional duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Must possess a qualifying degree for the PHS officer's category and an advanced degree (e.g., M.B.A.

OR

M.S.) from an accredited institution. Must have experience in the following areas to successfully perform the duties of this position: Writing communications related materials, Strategic planning, Collecting, analyzing, and providing recommendations for data. Understands strategic communications and how it supports organization goals and priorities. Highly effective interpersonal and organizational skills; strong writing skills to include document formulation, editing, and review. High degree of initiative, and follow-through on a wide range of communication efforts.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

This is a U.S. Public Health Service position within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Chief of Staff (OCoS), IHSC Communications Unit (ICU). This is a non-supervisory position.

Incumbent serves as a communications analyst for IHSC Communications Unit, Strategic Communications Team. The Strategic Communications Team develops, facilitates, and oversees official strategic communications across multiple platforms with internal and external audiences; maintains IHSC websites; develops and administers the agency's SharePoint infrastructure; and analyzes the effectiveness of implemented communication strategies. IHSC has a multi-sector, multidisciplinary workforce of 1,650 employees, including federal civil servants, PHS commissioned corps officers, and contract staff.

In Fiscal Year 2025, IHSC administered and managed a health care system that provided direct care to over 171,000 detained illegal aliens housed at 17 IHSC staffed facilities across the nation. The health care provided included medical, dental, mental health care, as well as public health and disease prevention programs. IHSC also oversaw compliance with ICE detention standards related to health care for more than 266,000 detained illegal aliens housed in 217 non-IHSC-staffed facilities, totaling more than 50,700 beds.

IHSC also directly supports ICE field office directors on medical issues within their area of responsibility. IHSC oversees the financial authorization and payment for off-site specialty and emergency care services for illegal aliens in ICE custody. IHSC also provides medical support during ICE enforcement operations in the air, on the ground, and at sea.

SUPERVISORY CONTROLS: Incumbent reports to the team leader, Strategic Communications Team, IHSC Communications Unit. The team leader, Strategic Communications Team, reviews products to ensure they meet guidance and specifications.

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 05/21/2026. PLEASE

NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application. To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account.

Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position. Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. A complete application includes: U.

S. Public Health Service Officers Cover Letter/Letter of Interest. Degrees. (Place under "Diploma/GED") Professional license. (If applicable) Additional professional certificates. (If applicable) Three professional references. (i.e., name, title and contact information) Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV") You may provide a civilian resume

in addition to the USPHS Promotion CV to capture all relevant work experience. *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal") A copy of your current Service Remaining Requirements Agreement. Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.