IT Systems Administrator

Why Join OSC? OSC consistently ranks high in the Federal Employee Viewpoint Survey (FEVS) for workplace satisfaction! Division Overview The Information Technology Office (ITO) is responsible for providing information technology and telecommunication services to OSC nationwide.

ITO activities include support for the OSC's wide area and local area network in Washington, D. C., an in-house case tracking system, Internet and Intranet, wireless services, E-Mail, video conferencing, backup and restore facility for all agency file servers, the enterprise wide VOIP telephone system, eDiscovery system, and support for a variety of other computer and telecommunication capabilities. You can find additional information about our program units here.

Duties Under the supervision or mentorship of the CIO, you may: Serve as principal POC for creating, configuring, maintaining and updating all IT systems; Lead the administration and operation of enterprise and purpose-built cloud environments; Drafts or develops operational policies, procedures, requirements, and practices for all IT systems; Develops and provides compliance oversight for implementation of systems requirements, policies, guidelines, and practices; Provides expert advice, counsel and instruction to employees, supervisors, and management on systems issues and administration; Generates and runs pilots for future applications; Investigates options for resolutions and recommends optimal solutions, presenting information in writing or orally; Ensures compliance with agency IT security requirements; Performs other related duties as assigned. Ideal Candidate We are looking for candidates who embrace the privilege of public service, bring enthusiasm and dedication to such service, and work well within a team setting. Flexibility and a strong commitment to OSC's statutory mission are essential.

Positions may be filled at either GS-12 or GS-13 grade level, at management's discretion and based upon applicant experience.

Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the eligibility requirements listed on this announcement.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered.

You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Management will consider any Federal performance appraisals and/or awards you submit with your application as an indication of your experience and work history. Further assessments may include Structured Interview and Reference Checks. REASONABLE ACCOMMODATION (RA) REQUESTS: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information)

ACTIVE-DUTY SERVICE MEMBERS: In accordance with VOW to Hire Heroes Act of 2011 (Public Law 112-56),Current military members may apply by submitting a "certification" of active service in lieu of a DD-214. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain: (1) your rank; (2) dates of active duty service; (3) type of discharge and projected character of service (i.e. honorable); (4) projected Veteran's preference, if applicable; (5) date terminal leave begins, if applicable; (6) date of expected discharge or release that is within 120 days of your employment application submission; and (7) signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters. If selected, your qualifying separation, veteran's preference, and/or appointment eligibility will be verified prior to appointment.

Active-duty members that fail to provide a valid "certification" of service with their initial application will be found to have an incomplete application. Military members may be appointed before the effective date of their military retirement/separation if on terminal leave. Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.

Interagency Career Transition Assistance Program (ICTAP): If you have never worked for the Federal government, you are not ICTAP eligible. View information about ICTAP eligibility on OPM's Career Transition Resources website. To receive selection priority, you must: (1) meet ICTAP eligibility criteria; (2) be rated well-qualified for the position; and (3) submit the appropriate documentation to support your ICTAP eligibility.

To be considered well-qualified and receive selection priority, applicants must satisfy all qualification requirements for the position and have a rating of 85 or above. Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements, you may review the information at the following links: Persons with Disabilities-Schedule A Special Hiring Authorities for Veterans Special Hiring Authority for Certain Military Spouses Other Special Appointment Authorities Family of Overseas Employees Peace Corp/VISTA SELECTIVE SERVICE: Individuals born after December 31, 1959 must be registered or exempt from Selective Service. You can find more information on Who Must Register and Exemptions here.

In addition, you can find more information on what to do if you failed to register here. DEVELOPMENTAL POSITIONS: This position can be filled at the GS-12 or full performance GS-13 grade level depending on applicant experience and management needs. If filled at the lower grade level, noncompetitive promotion to the next grade level is authorized but not implied.

It is dependent upon meeting time-in-grade requirements, specialized experience, required training and any other management requirements to demonstrate ability to perform the next higher/target grade level. These are not Bargaining Unit positions.

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section above.

Your application and supporting documents must be submitted and received through the online application process by 11:59 pm EST on the closing date of this announcement. You cannot update, add documents, or otherwise change your application after initial submission.

Your application and documents will lock upon application. It is your responsibility to ensure you have all necessary information before you begin the application process.

Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation.

Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email.

The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link.

Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments.

You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.

Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/.

Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

To apply for this position, you must provide a complete Application Package which includes: Resume, including a) personal information such as name, address, contact information; b) education; c) detailed work experience related to this position including work schedule, hours worked per week, dates of employment (month/year), title and Grade level for any Federal service, i.e. GS-9); d) scope and complexity of the functions, activities and services you managed and your level of contacts; and any other qualifications.

Your resume cannot exceed two (2) pages, as only the first two (2) pages will be reviewed to determine your eligibility/qualifications, or you may be disqualified for an incorrect application; Other required supporting documents, if applicable: Current or Previous Federal (whether Excepted or Competitive Service) employees: Most recent non-award Notification of Personnel Action (SF-50) with highest grade held (or promotion potential) on a permanent basis, position title, series and grade; AND Most recent performance appraisal (dated within 18 months) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable. A performance plan, without a rating, is not an acceptable substitute. DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty for consideration of Veteran status.

If you submit multiple copies of the same document, only your most recent uploaded document (by date & time stamp) will be considered. If your resume or supporting documents are illegible or unreadable, or if you fail to include any of the above-mentioned required documents, you may lose consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

Applicants who disqualify themselves will not be considered further. If your application materials contain sensitive or inappropriate information, including but not limited to: photographs; classified or government sensitive information; copied and pasted portions of this job announcement; obscene information, etc., you may not be considered. Falsifying your background, education, and/or experience is cause for non-selection, disqualification from further consideration or withdrawal of tentative or final job offers.