Business Interface Representative

The USCIS Identity and Information Management Division is soliciting for candidates to serve as product owners for records, identity, and biometrics systems and projects. IIMD's objective is to modernize and synchronize enterprise systems and processes to deliver trusted identity and immigration records by creating and maintaining enterprise person centric solutions that safeguard and maintain integrity of identity and immigration records while ensuring timely and accurate delivery to adjudicators and enforcement partners. This position may be within IIMD's Person Centric Solutions Branch,Immigration Records Management Branch, or Biometric Solutions Branch. As a product owner, your responsibilities will include, but are not limited to: - Serve as an active/decision-making member, as a Product Owner (PO), within the Agile-development framework to provide business requirements and prioritization for IT development increments and sprints. - Serve as the business interface between the end user and the development team, helping to gather and present requirements, business value, acceptance criteria, process workflows, design mock-ups, risk,dependencies, and any additional insights from the end-user personas' perspective. - Facilitates project management activities to ensure system design and development initiatives are aligned with division-wide expectations of management. This position is responsible for keeping abreast of agile development processes for USCIS enterprise systems, such as but not limited to: RAILS, STACKS/Content Management Service (CMS), Person Centric Identity Services (PCIS), Customer Profile Management System (CPMS), National Appointment Scheduling System (NASS), Central Index System (CIS),A Immigrant Visa Content Service (IVCS), etc. - Responsible for employing a human-centered design approach in coordination with USCIS field level subject matter experts to identify, collect, develop, and prioritize new requirements for emerging data systems using Agile Methodology processes. - Leading and participating in Integrated Product Teams (IPTs)/working groups. - Gathering, documenting, analyzing, and validating business requirements. - Maintaining positive working relationships and ensuring cross-collaboration within IIMD and with both our USCIS partners and our external partners. - Perform analysis of system generated verification errors to determine the impacts and resolve all errors. Assemble and analyze relevant facts and draw significant solutions and effectively communicate the same. - Identify and troubleshoot systems and data issues to determine root cause. Work with system product owners and other project managers to resolve system and data issues, including information technology system changes. This could be to resolve records and identity issues and/or biometrics scheduling issues. - Conduct analysis and evaluation of proposed changes, researching and investigating new or improved business and management practices to determine the impact on program operations and advising leadership of recommended solutions to various problems.

EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position.

We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using a job questionnaire based on the competencies or knowledge, skills, and abilities needed to perform this Joint Duty Assignment. If you are among the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. After reviewing your resume and supporting documentation, a determination will be made. You must submit the supporting documents listed under the required documents section of this announcement. Note: DHS continues to take necessary steps to keep our workforce safe amid the COVID-19 pandemic. If you receive a final Joint Duty Assignment offer to onboard, please complete the onboarding requirements and/or forms and submit them electronically in an expeditious manner. Your start date may be delayed if the action above is not completed.

**DHS does not offer any additional benefits beyond that which the Federal employee is already receiving. If the position requires a security clearance, employees must have a SECRET or TOP SECRET clearance to placement AND must maintain that level of clearance while performing in the position. Selected applicants for a JDA are requested to fulfill the items below during the JDA: Complete the DHS Training Course 15 days prior to the arrival to the JDA. Complete the DHS Joint Duty Assignment Progress Plan to include: Phase 1: Establish assignment objectives within the first 30 days of the JDA. Phase 2: Complete a self-assessment of the duties performed at the mid-point of the JDA. Phase 3: Complete a final review within the last 30 days of the JDA.

All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on 03/12/2026 to receive consideration. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and other supporting documents, and complete the questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

1. Resume: Do not include any personally identifiable information (PII) i.e., home address, social security number, or date of birth. Your resume must clearly demonstrate you have experience which meets the requirements of this position as outlined in the "Qualifications" section. 2. SF-50: Submit a copy of your official SF-50 (no text version) or other official "Notification of Personnel Action" document which shows the following information: Your appointment in the Federal service Tenure Grade and Step Full performance level If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position. 3. DHS Joint Duty Assignment Application Form signed by your supervisor. Please click on the following link to access the required form DHS Form 250-02.