Business Analyst

As a senior specialist, collaborates with internal and external stakeholders, IT specialists, contractors, and others to identify and capture user requirements and expectations at the Service-wide and division/office levels for a division that serves a unique constituency. Acts as a subject matter expert in NLS business processes and systems with an emphasis on accessibility. Uses expert level knowledge to lead multidisciplinary teams of government employees and contractors to synthesize, clarify, define and document complex business requirements and processes.

Uses business process and data modeling techniques to translate and document user requirements and expectations. Conducts in-depth analysis, including gap analyses and feasibility studies, on processes, systems and applications. Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, management and program analysis, and task and workflow analysis.

Documents technical and business needs. Critically evaluates information gathered to identify underlying true needs and designs optimal business process support systems given time, budget, and cost constraints. Proactively, communicates and collaborates with external and internal customers; developing or coordinating the development of artifacts including but not limited to: functional requirements, business requirements documents, use cases, acceptance criteria, Graphical User Interface (GUI), screen and interface designs.

Acts as liaison between business units, technology teams and support teams for NLS systems. Leverage technology to help reduce manual tasks and continually improve NLS's requirements process. Participates in program planning, budgeting, execution, and status reporting.

Develops and manages business solutions using approved Library policies and procedures, systems development life cycle (SDLC) methodologies, and project management techniques. Establishes and maintains internal and external stakeholder relationships. Convenes and leads meetings with stakeholders to establish and clarify requirements to ensure requirements and expectations are clearly understood and agreed upon.

Leads quality control efforts. Works with product teams, quality assurance specialists, and stakeholders to plan and execute unit, integration, and acceptance tests; correct deficiencies; and manage change requests to ensure that results satisfy objectives. Participates in the resolution of identified issues.

Participates in NLS strategic planning efforts. Monitors usage statistics, identifies trends and patterns, analyzes best value propositions, and recommends enhanced or new business solutions. Leads analytical efforts on special projects to improve operating efficiency from business and technical perspectives.

Develops reports, feasibility studies, and briefings on specific technology issues. Tracks application design and delivery status through the life cycle stages, ensuring business needs are satisfied. Interviews stakeholders to clarify project scope and identify assumptions and constraints.

Communicates with project teams to define assignments, projects, problems to be resolved, actionable events, milestones, and issues, and sets deadlines and time frames for completion. Identifies, distributes, and balances workload and tasks among project team members in accord with established workflow, skill levels, and/or occupational specializations. Serves as a Contracting Officer's Representative (COR) on identified contracts.

Collaborates with, and provides regular status reports to NLS senior management and contracts staff to manage contracts and coordinate contracting activities. Assists in the acquisition, maintenance, and oversight of business system development contracts. Monitors contractor performance against contract requirements for quality.

As the primary subject expert for NLS, assists with the enforcement of terms of contracts and recommends contract modifications when needed. Supports the acquisitions process as a subject matter expert, contributing business content to statements of work and serving on source selection evaluation panels. Evaluates NLS program support system projects and contracts.

Directly monitors or supports program support system related contracts and procurements. Monitors contractor work plans, deliverable progress, and budget consumption; ensures contractor deliverables are in accordance with contract requirements and of an acceptable quality.

This position is located in the National Library Services Blind/Print Disabled, Library Collections and Services Group. The position description number for this position is 367371. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area. This is a non-supervisory, bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.

Conditions of Employment Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.

The Library of Congress evaluates applicants through an applicant questionnaire and a structured interview.

Applicants may also be screened for some jobs through licensing, certification, and/or education requirements, a narrative/application review, and/or a preliminary telephone interview. The knowledge, skills, and abilities (KSAs) that are marked with a double asterisk (**) in the vacancy announcement and the applicant questionnaire are considered the most critical for a position. To be considered for final selection, applicants must demonstrate fully acceptable experience in these designated KSAs in the narrative/application review, preliminary telephone and/or full structured interview.

The various assessment tools listed above are designed to verify or explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection.

You may preview questions for this vacancy.

Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade. The Library of Congress is an equal opportunity employer.

Applicants must submit a complete application package that is received by the closing date of this announcement. Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information, please see: Vetting Process This agency provides reasonable accommodation to applicants with disabilities.

If you need a reasonable accommodation for any part of the application and hiring process, please email [email protected]. The decision on granting reasonable accommodation will be determined on a case-by-case basis. Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position.

The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted.

For more information contact the Library's Office of Equal Employment Opportunity at 202-707-6024 or email [email protected]. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM. The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government.

As such, all positions are in the excepted service. The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement. Initial permanent appointments to the Library of Congress require completion of a one-year probationary period.

Probationary periods served at other Federal agencies do not count toward this requirement. The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans.

Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit. Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim.

Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.

Please carefully follow all instructions under the How to Apply tab to ensure you are considered for the position. Please note, there is no page restriction to your resume, and you are allowed to upload a resume longer than two pages in the resume section within the application process. When the application system prompts, please proceed to the agency site to complete your application. You are required to apply online for this announcement. We are unable to accept mailed or emailed documents.

You must complete the entire application process, including submission of all documents BEFORE this announcement closes. To do so, complete the following steps. Step 1: If you do not already have one, create a resume and upload it to your profile in the "Resume" section. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress. Step 2: Review the Job Announcement. We recommend you go to the end of the Qualification and Evaluation section of the job announcement to preview the online questions that you will answer in Step

4.

You may wish to customize your resume to ensure that it supports your responses to these questions. Step 3: Click on the "APPLY ONLINE" button to the right of this announcement.

Follow USAJOBS' instructions to access your account.

You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment.

You will be able to update this information and save it to our account for future announcements. Step 4: Once you have completed the eligibility questions, you will be taken directly to the vacancy application questions. Answer all questions honestly and thoroughly. Step 5: Hiring Management offers one option that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement.

You may electronically upload a document directly from your computer to your application. Be certain to review your complete application for confirmation of the document uploaded and click on "Finished" to be returned to USAJOBS. IMPORTANT

NOTE: If you have multiple documents of the same kind, e.g. 2 undergraduate transcripts from different schools or 2 SF-50s, etc., be sure that they are all in the same file on your computer. If you try uploading them individually, only the last one sent will be visible in our system. If you have any questions about this information, please contact the person on this announcement BEFORE the closing date.

Step 6: Click on "Finish" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management or MY USAJOBS account.

Your complete online application and any required supplemental documentation (e.g., SF-50, etc.) must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of the announcement. It is your responsibility to ensure that all documents are received on time and that the materials are readable.

Failure to do so will result in your application being excluded from consideration for this announcement. If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact [email protected] , no later than 4:00pm EST of the Closing Date.

REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED.

Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent). Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs.

The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. The program does not accept certification from health care providers. For more information contact the Library's Office of Equal Employment Opportunity at 202-707-6024 or email [email protected].

FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.