Alternative Dispute Resolution (ADR) Manager

Plan, design, and oversee a nationwide Alternative Dispute Resolution (ADR) program, establish performance metrics, coordinate multi-office operations, and implement strategies that resolve systemic issues and enhance program effectiveness.

Knowledge of concepts, techniques, and methods of Federal and private sector alternative dispute resolution and mediation policies to develop broad guidelines or regulations or to conduct project to resolve complex systemic problems of broad scope.

Ability to manage team and group dynamics, resolve conflict situations, deliver ADR mediation services, facilitate voluntary resolutions between parties, and provide expert guidance to Field Offices on ADR policies and best practices nationwide.

Ability to analyze ADR data using ARC and Power BI, ensure accuracy, identify trends, and prepare reports for leadership to inform decisions and improve program efficiency.

Experience mentoring staff and overseeing programs to ensure consistent ADR policy application across offices. Ability to lead teams, set priorities, resolve escalated issues, and foster collaboration to achieve agency goals.

This position does not have an education qualification requirement.

Once the application process is complete, your resume and supporting documentation will be reviewed to determine whether you meet the minimum qualifications and eligibility requirements outlined in this announcement. A Subject Matter Expert (SME) or SME Panel will be utilized to assist in the technical evaluation of candidates' qualifications. Applicants who meet these requirements will be certified and referred to the selecting official.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): Data Analysis Leadership Mediation/Alternative Dispute Resolutions Stakeholder Management Supervisory Skills All qualified Non Competitive applicants and the best qualified Merit Promotion applicants will be referred to the hiring manager for consideration. Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 85 or above based on the competencies listed above; and 3) submit the appropriate documentation to support your CTAP eligibility.

For more information visit: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ Equal Employment Opportunity The United States government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.

Relocation expenses will not be paid. The selectee will be required to have a duty station and report to Headquarters or one of the 53 EEOC Field Offices.

This job opportunity announcement may be used to fill additional similar vacancies across EEOC. If you are unable to apply online or need to fax a document that you do not have in electronic form, please refer to the agency contact information. All employees of the Federal government are subject to the conflict of interest statutes and regulations including the Standards of Ethical Conduct that govern activities with outside organizations and reporting financial holdings.

This position may require the incumbent to complete a confidential financial disclosure report within 30 days of appointment.

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.

The complete application package must be submitted by 11:59 PM (EST) on 03/27/2026 to receive consideration. To view the Assessment Questionnaire before applying online, click on this link: https://apply.usastaffing.gov/ViewQuestionnaire/12911866 To begin, click Apply Online to access an online application.

Follow the prompts to select your USAJOBS resume and/or other supporting documents.

You will need to be logged into your USAJOBS account or you may need to create a new account.

You will be taken to an online application.

Complete the online application, verify the required documentation, and submit the application.

You will receive an email notification when your application has been received for the announcement. To verify the status of your application, log into https://login.usajobs.gov/Access/Transition select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application.

Your uploaded documents may take several hours to clear the virus scan process. ADDITIONAL INFORMATION: The EEOC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the HR Specialist listed in this vacancy. The decision on granting reasonable accommodation will be made on a case-by-case basis. TTY users may contact us via the Federal Relay Service, 1-800-669-6820.

To apply for this position, you must provide a complete Application Package which includes: Your Resume (NOT TO EXCEED 2 PAGES) showing work schedule, hours worked per week, dates of employment and duties performed. Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified. If your resume does not reflect demonstrated evidence of your qualifications, you will not receive consideration for the position.

Most recent Performance Appraisal, if applicable. Please provide a copy of your most recent SF-50, "Notification of Personnel Action" which shows your appointment eligibility for the position for which you are applying.

Your most recent Promotion, Within Rate Increase (WRI/WGI), or Appointment/Conversion SF-50 or Notification of Personnel Action showing your career/career-conditional status, title, series and grade (do not submit an Award SF-50). Also provide the SF-50 that reflects the highest grade level held on a permanent basis or the full performance level of your current position, whichever is higher. Career Transition Assistance Program documentation, if applicable Failure to submit documents required may result in loss of consideration.